TechSpot

Dad's computer won't start

By Habylab
Jun 5, 2008
  1. Ok, because of this i can't post a log, but it can't launch into safe mode, or normal mode. I will post an image of the BOD below. My dad has just been through a virus, which i can find out if anyone needs the name of it.
    [​IMG]
    Safe mode:
    [​IMG]
     
  2. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    Ok I got a slightly diferent image now for you. It isn't
    KERNAL_DATA
    It is KERNAL_STACK
    [​IMG]
     
  3. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    Oh come on people, HELP
     
  4. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Be patient, that is one of the hardest things to troubleshoot. We can't request logs or suggest programs to run. I have no clue on this one.
     
  5. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    Well me and my dad managed to get it working again, and windows said it could be a "ageing problem"
    It is 4-5 years old now, so....
    Anyway, it keeps doing it, any solutions, i'll get a log up!
     
  6. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    Added HJT file to this post!
    Hope that helps!
    EDIT: Can't attach anything at the moment...
     
  7. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    Please help, I know i am impatient, but please help... It keeps doing it, during virus scans and stuff.
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Please run Memtest to confirm your Ram is ok (requires 7 passes)

    Failing that (I mean if Ram passes ok) try: (by selecting your Windows version)

    Microsoft's Windows XP Professional Repair Install step by step
    http://www.windowsxpprofessional.windowsreinstall.com/installxpcdrepair/part3.htm


    Microsoft's Windows XP Home Repair Install step by step your one
    http://www.windowsxphome.windowsreinstall.com/installxpcdrepair/part3.htm

    Vista Repair:
    http://vistasupport.mvps.org/windows_vista_repair_options.htm
     
  9. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    After the repair, will all my files be unharmed, i mean programs?
    Will it only fix the files it needs to?
     
  10. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    I definitly think you should follow kimsland advice as well. There is a few things you should remove, then let's see if we can get combofix to work.

    Remove bad HijackThis entries
    • Close all open windows and browsers/email, etc...
    • Click on the "Fix Checked" button
    • When completed, close the application.

    ----------------------------------------------------------

    Combofix
    • Download Combofix to your desktop.
    • Double click combofix.exe & follow the prompts.
    • A window will open with a warning.
    • When the scan completes it will open a text window. Please attach that log back here together with a fresh HJT log.
    Caution - do not touch your mouse/keyboard until the scan has completed. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Combofix is a very powerful tool so please do NOT do anything without instruction

    Combofix will automatically save the log file to C:\combofix.txt
     
  11. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    My dad's computer crashes and says
    UNMOUNTABLE_(something)
     
     
  12. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    Sorry i didn't reload to see what you posted.
    I tried memtest, but i went back to the computer after 10 minutes and it had gone bluescreen! with the message in the above post
    i tried to boot my dads computer into recovery console thing, of the xp disk. I tried CHKDSK and it wouldn't work...
    When i try to boot the computer, it either get stuck on the last bit of the "dell" screen. Or when i try to get to the boot menu, it says keboard failure...
    I'm going to leave it until the morning now, but it doesn't look too good...
    Please help! Thanks Blind dragon, if the computer starts, i will do all of the things you posted.
     
  13. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    You will most likely need an older ps2 keyboard instead of USB. But kimsland is better at this side of it. I mostly stick to cleaning.
     
  14. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    It can't "blue screen" from using Memtest

    Memtest is run from a bootable CD or Floppy
    Windows does the Blue Screen under fault conditions (depending on a whole bunch of things)

    Yes it could be your keyboard, but I'd say likely Ram fault (or even HardDrive)

    Your going to have to explain what you've done a bit better

    ie Downloaded Memtest
    Ran Memtest from boot CD (?)
    ...
     
  15. pimpmypc

    pimpmypc TS Rookie Posts: 152

    try last knows good configuration if you can hit f8 and get to the advanced windows options. looks like a corruption too i would also try going into safe mode if you can and tryt a system restore. bsod usually means you have to reinstall windows.
     
  16. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    I downloaded the memtest. Burned it to a cd. Put it in my computer. When windows restarted i pressed F12 and choose boot from cd. Then memtest came up, and it was doing a test, so i left it. I went back to it later and it said
    UNMOUNTABLE_(something)
     
  17. pimpmypc

    pimpmypc TS Rookie Posts: 152

    try doing what i said to do.
     
  18. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Therefore, pimpmypc, he can't try doing what you said !

    Habylab, this type of fault can be related to a faulty HardDrive (obviously) or data cabling
    But, it is possible that even the Floppy drive and data cable can cause this strange behaviour. Therefore I would suggest to disconnect the floppy from the Motherboard.
    Actually, also unplug any not required PCI devices (like addon Sound card or 56K Modem etc)
    You may like to check (or replace) your Hard Drive (and/or Cdrom Drive) data cable(s)

    Basically you need to get past this Dell logo and continue to somewhere (even Safe Mode)
    By the way, detach any not required externals too, like printer so forth.

    Try again
     
  19. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    It started working, before i read this, but if this ever happens again, i will follow what you said!
    Here's the logs!
    +my computer ( you can never be too sure!)
     
  20. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Hooray!

    Please wait for Blind Dragon, to now continue with his expertise in that area
     
  21. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    Ok, I hope that "Hooray" wasn't sarcastic
    :lol:
     
  22. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    Ahah! I have found an online checker for Hijackthis!
    http://www.hijackthis.de
    It gives you a rating on the items in your log, very good!
     
  23. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Because it started working, that's why I said hooray.
     
  24. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    It now says on the BSOD:
    Its not looking good...
    I think its dead.
     
  25. Habylab

    Habylab TS Rookie Topic Starter Posts: 307

    It is dead:
    It comes up with lots of info about my computer then
    Something like that anyway, i am trying to do a memtest, see if that helps...
     
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