When you first call, you may get India... When you tell them you need to talk to a US Rep, they may hang up on you. You may have to keep trying... Be very nice, but firmly insist you have not been happy with Tech Support India... perhaps it is a language issue or that you are hard of hearing... but each call, remind them that this is your third call, or whatever... Have all your computer information handy... Get your purchase date off the Dell Support site for your Service Tag and whatever... it will then list the date the computer was built and shipped... and verify if you are the owner of record. Good luck. They will eventually help you... but call when you have time to sit and wait.