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Do I have a virus?

Discussion in 'Virus and Malware Removal' started by mattymoo, Feb 9, 2013.

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  1. mattymoo Newcomer, in training Posts: 19

    Farbar Service Scanner Version: 10-02-2013
    Ran by Pauline (administrator) on 10-02-2013 at 20:43:01
    Running from "C:\Users\Pauline\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ITEJTD9R"
    Windows 7 Professional Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************
    Internet Services:
    ============
    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Attempt to access Google IP returned error. Google IP is offline
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.

    Windows Firewall:
    =============
    Firewall Disabled Policy:
    ==================

    System Restore:
    ============
    System Restore Disabled Policy:
    ========================

    Action Center:
    ============
    Windows Update:
    ============
    Windows Autoupdate Disabled Policy:
    ============================

    Windows Defender:
    ==============
    Other Services:
    ==============

    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit

    **** End of log ****
    mattymoo, Feb 10, 2013
    #21

  2. mattymoo Newcomer, in training Posts: 19

    F-Secure antivirus quarantine directory
    This directory safely stores infected files and related metadata. Quarantined
    files are stored as tar (short for "tape archive") archives that cannot cause
    harm. However, you should not open, extract, or copy the quarantined archives.
    If you need to access the quarantine, use the "Open quarantine" link in the
    F-Secure product settings.
    To prevent accidental access to the quarantine directory, it is protected by
    file system access controls in systems with NTFS partition, and a hidden
    attribute in FAT32 file systems.
    When you uninstall the product, this directory is not deleted so that you can
    recover files from the quarantine after the uninstallation if you believe that
    the product has quarantined a clean file.
    For more information and instructions, see F-Secure knowledge base article
    kb15587 at: <http://www.f-secure.com/en/home/kb/15587>
    mattymoo, Feb 10, 2013
    #22

  3. Broni Malware Annihilator Posts: 39,349   +175

    I still need Security Check log.
    Broni, Feb 10, 2013
    #23

  4. mattymoo Newcomer, in training Posts: 19

    Sorry forgot to post that one:

    Results of screen317's Security Check version 0.99.57
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 9
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    ESET NOD32 Antivirus 4.2
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Malwarebytes Anti-Malware version 1.70.0.1100
    JavaFX 2.1.1
    Java(TM) 6 Update 30
    Java 7 Update 13
    Java version out of Date!
    Adobe Reader 10.1.2 Adobe Reader out of Date!
    Google Chrome 24.0.1312.56
    Google Chrome 24.0.1312.57
    ````````Process Check: objlist.exe by Laurent````````
    ESET NOD32 Antivirus egui.exe
    ESET NOD32 Antivirus ekrn.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 24% Defragment your hard drive soon! (Do NOT defrag if SSD!)
    ````````````````````End of Log``````````````````````
    mattymoo, Feb 11, 2013
    #24

  5. Broni Malware Annihilator Posts: 39,349   +175

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    =========================

    We need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ==========================

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
    Broni, Feb 11, 2013
    #25

  6. mattymoo Newcomer, in training Posts: 19

    All done. Thank you so much for your help - it is very much appreciated and good to know my PC is clean!

    Unfotunately my eset scan is still getting stuck in the same place, but is that just a corrupt file that needs a different solution?
    mattymoo, Feb 11, 2013
    #26
     

  7. Broni Malware Annihilator Posts: 39,349   +175

    I'm not sure. You may try Eset forum.

    Good luck and stay safe :)
    Broni, Feb 11, 2013
    #27
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