DVD drive help

By MD916
Aug 23, 2006
  1. My CD/DVD-RW drive on my notebook is quite odd. It's able to read CD-ROMs, but when I try to play a DVD, it acts like nothing's in there. I don't think it's because of a virus, as I just installed Norton Internet Security, and ran a full sweep.

    What can it be that affects DVDs, yet not CD-ROMs?

    Thanks alot.
  2. iss

    iss TechSpot Chancellor Posts: 1,994

    The DVD laser is probably dead.
  3. MD916

    MD916 TS Rookie Topic Starter

    Thanks for responding.

    But how? It's like a year old. So do I get the laser replaced? How much does that cost? Or would I have to get the whole drive replaced?
  4. Rik

    Rik Banned Posts: 3,814

    It'd be the whole drive unfortunately.

    Also, get rid of norton internet security, its rubbish. You would be better off with the spyware. Ive seen sooooo many problems caused by norton its almost beyond belief.
  5. iss

    iss TechSpot Chancellor Posts: 1,994

    YOu could check to see if the drive is still under warranty. if so then the manufacturer of the notebook or drive should replacee it.
  6. MD916

    MD916 TS Rookie Topic Starter

    Could it be something that I installed affected the drive? Would it help to reinstall the drive? If so to either of the two, how would I go about fixing it?

  7. Rik

    Rik Banned Posts: 3,814

    Nope, its definitely hardware failure, seen it many times, replacement is your only option.
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