Thought you'd like to see the message that I sent to Breathe Support, re email problems;-
[cut & pasted from the email]
I know that you are having Outlook Express problems, I was told this by one of your support team, via 01906 300 1199, OK, I accept that there are difficulties, apparently concerning duplication of old accounts, & that every effort is being made to correct the matter, but what I don't understand is why I was given the run-around, by this, I mean that only on the third call, was I told that the fault was not mine, the first two calls, resulted in advice to alter my mailhost / pophost addresses in the first instance, to a series of numerals, & in the second, to delete whsmith.net, & substitute breathe.com, neither of which, worked!, how do you explain that? two different "solutions" from two personnel, are they all thinking up their own remedies?
On checking, I found that the addresses had reverted to whsmithnet, in spite of the fact that I had clicked on "apply", & now, some emails are still not being despatched at the time, they do go, eventually, later the same day, when I boot up again, but this is not good enough, some of my email contacts are abroad, & emails are so much more convenient, [& cheaper] than phoning.
Will you tell me what stage you are at, in solving the problems, & perhaps you can tell me, in layman's terms what they are, if it goes on much longer, I'll be forced to change my ISP, not a threat, a fact.
I understand that you have had many complaints, so,if you are snowed under, a brief message to say that you'll get back to me, would do, I suppose, for now.
Iam typing this at 18.58pm BST, & will now attempt to send, if it doesn't go straight away, please note the time difference.
Maurice Cole
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Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (
http://www.grisoft.com).
Version: 6.0.735 / Virus Database: 489 - Release Date: 06/08/2004