Inactive Error Message "May Be A Victim of Software Counterfeiting" - Windows Vista Home 64

[kananesgi]

My brother has been receiving some errors like this for a couple weeks now. He said the first one came after an Avast! Antivirus program update. He believes Avast! told him to reboot the computer after the update. He told it not to do so, then forgot to reboot until about a day or so later. When he rebooted, Windows started with an error saying it was not a valid copy and that he needed to go online to validate. After doing that, it said something like it was unable to validate. After rebooting, the same thing happened. I then booted the computer into safe mode and everything was working. I tried to perform a virus scan which locked up at about 9%. I performed a hard shutdown, then rebooted after a minute or so and the computer booted without problem.

The computer has done this three or four times since, but a simple reboot usually resolves it for a while.

Just this morning, a new error popped up (the one in the title of this thread). This is the first time we have seen this popup. It's titled "Optional Update Delivery is not Working" and says "You May be a victim of software counterfeiting." It then mentions some stuff about Windows needing validated to use all features.

I should also mention that Update has not worked on this computer in over a year. Maybe about 2 years, we're not certain. An error message is displayed when the computer tries to update, but it's been a long time since I saw it and I don't remember what the error said.

Here are the logs from the initial 5-step process. The GMER log does not contain anything. Don't know why that is.

===============================================================

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6948

Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

6/25/2011 11:12:03 AM
mbam-log-2011-06-25 (11-12-03).txt

Scan type: Quick scan
Objects scanned: 177307
Time elapsed: 4 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Khirubed (Trojan.Agent.U) -> Value: Khirubed -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

==============================================================

DDS.txt
Edit: This log is missing. You pasted the Attach.txt logs. twice. I am deleting the duplicate.

==============================================================
Edit: This is the Attach.txt log.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-06-23.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 12/10/2008 7:14:16 AM
System Uptime: 6/20/2011 7:18:51 PM (112 hours ago)
.
Motherboard: ECS | | Nettle3
Processor: AMD Phenom(tm) 9150e Quad-Core Processor | Socket AM2 | 900/201mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 453 GiB total, 159.203 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 1.785 GiB free.
E: is CDROM (UDF)
F: is Removable
G: is Removable
H: is Removable
I: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP764: 5/31/2011 12:00:01 AM - Scheduled Checkpoint
RP765: 6/1/2011 1:49:41 AM - Windows Update
RP766: 6/2/2011 12:00:12 AM - Scheduled Checkpoint
RP767: 6/3/2011 1:49:42 AM - Windows Update
RP768: 6/4/2011 12:46:15 PM - Scheduled Checkpoint
RP769: 6/6/2011 12:00:01 AM - Scheduled Checkpoint
RP770: 6/6/2011 1:04:22 PM - Scheduled Checkpoint
RP771: 6/7/2011 2:11:35 AM - Windows Update
RP772: 6/8/2011 10:53:39 AM - Scheduled Checkpoint
RP773: 6/9/2011 12:00:01 AM - Scheduled Checkpoint
RP774: 6/9/2011 9:56:11 PM - Scheduled Checkpoint
RP775: 6/10/2011 1:58:47 AM - Windows Update
RP776: 6/11/2011 2:54:43 PM - Scheduled Checkpoint
RP777: 6/12/2011 11:30:36 AM - Scheduled Checkpoint
RP778: 6/13/2011 1:19:40 AM - Scheduled Checkpoint
RP779: 6/14/2011 1:55:43 AM - Windows Update
RP780: 6/17/2011 1:38:40 AM - Windows Update
RP781: 6/20/2011 8:39:46 PM - Scheduled Checkpoint
RP782: 6/21/2011 2:14:50 AM - Windows Update
RP783: 6/23/2011 7:33:22 PM - Scheduled Checkpoint
RP784: 6/24/2011 10:15:36 AM - Scheduled Checkpoint
RP785: 6/25/2011 12:00:09 AM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
3DMark Vantage
3dsmax ancillary install
4500_G510af_Help_Web
4500G510af_Software_Min
4500G510af_web
AAC Decoder
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe Anchor Service CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe CSI CS4
Adobe Default Language CS4
Adobe Device Central CS4
Adobe Drive CS4
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Fonts All
Adobe Illustrator CS4
Adobe Linguistics CS4
Adobe Media Player
Adobe Output Module
Adobe PDF Library Files CS4
Adobe Reader 8.1.5
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe Shockwave Player 11.5
Adobe Type Support CS4
Adobe Update Manager CS4
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS4
AdobeColorCommonSetCMYK
AdobeColorCommonSetRGB
AH F9F Panther for Fs2004
Akamai NetSession Interface
Amazon Kindle For PC v1.1
Amazon MP3 Downloader 1.0.10
Apple Application Support
Apple Software Update
AudibleManager
Autodesk 3ds Max 9 32-bit
Autodesk DWF Viewer 7
AutoUpdate
avast! Free Antivirus
Backburner
Bamboo
BitTorrent
BufferChm
Bz Enhanced 1.11
Citrix XenApp Web Plugin
Compatibility Pack for the 2007 Office system
Conduit Engine
Connect
Copy
CyberLink DVD Suite Deluxe
dcmsvc 1.0
DCS Black Shark
Destination Component
DeviceDiscovery
DeviceManagementQFolder
DivX Codec
DivX Converter
DivX Player
DivX Plus DirectShow Filters
DivX Version Checker
DivX Web Player
DJ_AIO_03_F4200_ProductContext
DJ_AIO_03_F4200_Software
DJ_AIO_03_F4200_Software_Min
DNA
DocProc
DocProcQFolder
Enhanced Multimedia Keyboard Solution
eSupportQFolder
EVE-ONLINE (remove only)
F4200
F4200_Help
FBX Plugin 2006.08 for Max 9.0
Flight Simulator X
Flight Simulator X Service Pack 1
Fokker Dr I 1.0
Freecorder Toolbar
FS Design Studio V3.5.1
FS Economy client for FSX
FS Repaint Twin Otter for FSX
FSRepaint V2.10
Futuremark SystemInfo
Glacier Bay v2a
Glacier Bay v2b
gmax
Google Chrome
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService
Grob SPn --- rel. 3.00
H.264 Decoder
Historical Repaint Expansion
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP MediaSmart DVD
HP MediaSmart Music/Photo/Video
HP My Display
HP Picasso Media Center Add-In
HP Recovery Manager RSS
HP Update
HPAsset component for HP Active Support Library
HPProductAssistant
Impulse
Indeo® XP Software
InterActual Player
Jasc Paint Shop Pro 8
Jasc Paint Shop Pro 9
Java Auto Updater
Java(TM) 6 Update 20
Java(TM) 6 Update 7
JPEG to PDF 1.0
Juno Preloader
Just Flight - FS Insider C152
KAKE First Alert
KB408682
kuler
LabelPrint
LightScribe System Software 1.14.25.1
LightScribe Template Labeler
Little Registry Cleaner
Logo Design Studio Pro
Logo Design Studio The Big Concept Expansion Pack
Magic ISO Maker v5.5 (build 0274)
Malwarebytes' Anti-Malware version 1.51.0.1200
Messerschmitt Bf-109F 4 for FS2004
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB929729)
Microsoft Flight Simulator 2004 A Century of Flight
Microsoft Flight Simulator X
Microsoft Flight Simulator X SDK SP1A
Microsoft Flight Simulator X: Acceleration
Microsoft Live Search Toolbar
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office Word Viewer 2003
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Works
MKV Splitter
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 and SOAP Toolkit 3.0
MSXML 4.0 SP2 Parser and SDK
muvee Reveal
MWSnap 3
My HP Games
MyScribe
NetZero Preloader
Neverwinter Nights 2
Nielsen//NetRatings
NVIDIA PhysX
Over Flanders Fields - Between Heaven and Hell
PayPal Plug-In
PDF Settings CS4
PhoenixRC Demo
Photoshop Camera Raw
PictureMover
Pivot Software
Power2Go
PowerDirector
PunkBuster Services
Python 2.5.2
QuickTime
Rarewings.com Waterman Arrowbile for FSX
RealPlayer
Realtek High Definition Audio Driver
RealUpgrade 1.0
Rhapsody
RiffTrax DVD Player
Scan
SDK
SecondLife (remove only)
Sins of a Solar Empire
Sins of a Solar Empire - Entrenchment
SmartWebPrintingOC
SolutionCenter
SPORE Creature Creator Trial Edition
Status
Suite Shared Configuration CS4
System Requirements Lab
Tilt Rotor (FSX)
Toolbox
TrayApp
TrueCrypt
Uniblue RegistryBooster 2010
Unity Web Player
UnloadSupport
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
VC80CRTRedist - 8.0.50727.762
Ventrilo Server
Veoh Web Player
VitalSource Bookshelf
VLC media player 0.9.8a
Vue 8 xStream PLE 32bit
Vue 8 xStream PLE 64bit
VZAccess Manager
Warner Bros. Digital Copy Manager
WebEx
WebReg
WebTablet IE Plugin
WebTablet Netscape Plugin
Yahoo! Install Manager
Yahoo! Messenger
Yahoo! Widgets
Yak-12A Livery Pack
Yakovlev Yak-12A (Harrier Panels Edition)
.
==== Event Viewer Messages From Past Week ========
.
6/20/2011 7:13:17 PM, Error: EventLog [6008] - The previous system shutdown at 6:29:08 PM on 6/20/2011 was unexpected.
6/20/2011 4:14:48 PM, Error: netbt [4321] - The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.123.137. The computer with the IP address 192.168.123.101 did not allow the name to be claimed by this computer.
6/20/2011 12:44:31 AM, Error: nvstor64 [5] - A parity error was detected on \Device\RaidPort0.
6/20/2011 12:33:46 AM, Error: Service Control Manager [7024] - The SL UI Notification Service service terminated with service-specific error 3221541889 (0xC004D401).
6/20/2011 12:30:43 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: i8042prt nnfwdk SRTSP SRTSPX
6/20/2011 12:30:42 AM, Error: Service Control Manager [7022] - The HP CUE DeviceDiscovery Service service hung on starting.
6/20/2011 12:30:33 AM, Error: Service Control Manager [7000] - The Norton Internet Security service failed to start due to the following error: The system cannot find the path specified.
6/20/2011 12:30:33 AM, Error: Service Control Manager [7000] - The MCSTRM service failed to start due to the following error: The system cannot find the file specified.
6/20/2011 12:29:06 AM, Error: EventLog [6008] - The previous system shutdown at 10:32:03 PM on 6/19/2011 was unexpected.
.
==== End Of File ===========================

=================================================================
Edit: Deleting duplicate Attach.txt log.
DDS Attach

 

[Bobbye]

Did you mark this thread Active?

 

[kananesgi]

I didn't. Least I didn't on purpose. I didn't even know I could mark it myself.

 

[Bobbye]

Either Broni or I mark a thread 'Active' when we pick it up and begin helping. When we see 'Active', it means one of us has done that. So the other one of us will 'assume' the thread has been picked up.
==================================
There are 2 different log from DDS: DDS.txt and Attach.txt. You inadvertently posted the Attach.txt log twice, one of which I have deleted. Please find the DDS.txt log on the system and include it with your next reply.
==================================
Please note: If you have Combofix on the desktop already, please uninstall it. Then download the current version and do the scan: Uninstall directions, if needed

• Click START> then RUN
• Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

--------------------------------------
Download Combofix from HERE or HEREhttp://www.forospyware.com/sUBs/ComboFix.exe and save to the desktop

• Double click combofix.exe & follow the prompts.
• ComboFix will check to see if the Microsoft Windows Recovery Console is installed. It is recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode if needed.
  **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
• Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
  
  
• .Click on Yes, to continue scanning for malware
• .If Combofix asks you to update the program, allow
• .Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• .Close any open browsers.
• .Double click combofix.exe
  
  & follow the prompts to run.
• When the scan completes , a report will be generated-it will open a text window. Please paste the C:\ComboFix.txt in next reply..

Re-enable your Antivirus software.

Note 1:Do not mouse-click Combofix's window while it is running. That may cause it to stall.
Note 2: ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
Note 3: Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
Note 4: CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Note 5: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion", restart computer to fix the issue.
==================================

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESETOnlineScan
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  [o] Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
  [o] Double click on the
  
  on your desktop.
• Check 'Yes I accept terms of use.'
• Click Start button
• Accept any security warnings from your browser.
  
  
• Uncheck 'Remove found threats'
• Check 'Scan archives/
• Leave remaining settings as is.
• Press the Start button.
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please wait for the scan to finish.
• When the scan completes, press List of found threats
• Push Export of text file and save the file to your desktop using a unique name, such as ESETScan. Paste this log in your next reply.
• Push the Back button
• Push Finish

NOTE: If no malware is found then no log will be produced. Let me know if this is the case.
=========================================
Note: what was the source of the 'victim' message?