TechSpot

Exploit.drop.gs attacked me

Solved
By PegJM
Jan 8, 2013
  1. DACK! All kinds of weird things are happening & hubby said to try Malwarebytes and it found exploit.drop.gs but it didn't stop the issues. All it did was remove a tmp file. Here are the logs you requested. Thanks in advance for your help! Also, note I need to leave this morning for a doctors appointment at 9:00 and will return around noon (EST). So, if I don't reply immediately, I will just as soon as I return. Plz don't think I just disappeared. Thanks.

    PS had to submit in two sections because logs exceed allowable characters in this field.

    Malwarebytes Anti-Malware (Trial) 1.70.0.1100
    www.malwarebytes.org

    Database version: v2013.01.07.01

    Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
    Internet Explorer 9.0.8112.16421
    Peg :: PEG-PC [administrator]

    Protection: Disabled

    1/7/2013 8:32:33 AM
    mbam-log-2013-01-07 (08-32-33).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 301375
    Time elapsed: 16 minute(s), 9 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 1
    C:\Users\Peg\AppData\Local\Temp\2F88.tmp (Exploit.Drop.GS) -> Quarantined and deleted successfully.

    (end)
    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 1.6.0_37
    Run by Peg at 7:25:10 on 2013-01-08
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4085.1877 [GMT -5:00]
    .
    AV: PC Tools Spyware Doctor with AntiVirus *Enabled/Updated* {2F668A56-D5E0-2DF1-A0AE-CB1284F42AB2}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: PC Tools Spyware Doctor with AntiVirus *Enabled/Updated* {94076BB2-F3DA-227F-9A1E-F060FF73600F}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Program Files\Dell\DellDock\DockLogin.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
    C:\Windows\SysWOW64\svchost.exe -k Akamai
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files (x86)\Spyware Doctor\BDT\BDTUpdateService.exe
    C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Program Files (x86)\Novell SSLVPN Service\bin\novell-sslvpn-serv.exe
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Program Files (x86)\Spyware Doctor\pctsAuxs.exe
    C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files (x86)\Seagate Replica\bin\ReplicaSysMon.exe
    C:\Program Files (x86)\Seagate Replica\bin\Seagate-Replica-Svc.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Program Files (x86)\Seagate Replica\bin\Seagate-Replica-Autoplay.exe
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
    C:\Windows\System32\igfxpers.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
    C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
    C:\Windows\System32\igfxtray.exe
    C:\Windows\System32\hkcmd.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
    C:\Users\Peg\AppData\Local\Akamai\netsession_win.exe
    C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
    C:\Users\Peg\AppData\Local\Akamai\netsession_win.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files (x86)\NETGEAR\WN111v2\WN111v2.exe
    C:\Program Files (x86)\Datacolor\Spyder3Express\Utility\Spyder3Utility.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
    C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
    C:\Program Files (x86)\Spyware Doctor\pctsGui.exe
    C:\Program Files (x86)\Seagate Replica\bin\Seagate-Replica-Tray.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Windows\system32\svchost.exe -k HPService
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Windows\System32\WUDFHost.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\svchost.exe -k SDRSVC
    C:\Program Files (x86)\Spyware Doctor\pctsSvc.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\svchost.exe -k WindowsMobile
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\System32\svchost.exe -k LocalServicePeerNet
    C:\Windows\system32\sppsvc.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uProxyOverride = 127.0.0.1:9421;*.local;<local>
    uURLSearchHooks: {D8278076-BC68-4484-9233-6E7F1628B56C} - <orphaned>
    uURLSearchHooks: PC Tools Browser Guard: {472734EA-242A-422b-ADF8-83D1E48CC825} - C:\Program Files (x86)\Spyware Doctor\BDT\PCTBrowserDefender.dll
    mWinlogon: Userinit = userinit.exe,
    BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: PC Tools Browser Guard BHO: {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files (x86)\Spyware Doctor\BDT\PCTBrowserDefender.dll
    BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
    BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
    BHO: ZoneAlarm Toolbar Registrar: {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} -
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    TB: PC Tools Browser Guard: {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files (x86)\Spyware Doctor\BDT\PCTBrowserDefender.dll
    TB: ZoneAlarm Toolbar: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} -
    TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    TB: ZoneAlarm Toolbar: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} -
    TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    TB: PC Tools Browser Guard: {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files (x86)\Spyware Doctor\BDT\PCTBrowserDefender.dll
    EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
    EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
    uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    uRun: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
    uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
    uRun: [Google Update] "C:\Users\Peg\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    uRun: [Akamai NetSession Interface] "C:\Users\Peg\AppData\Local\Akamai\netsession_win.exe"
    uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
    mRun: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
    mRun: [PCTools FGuard] C:\Program Files (x86)\Spyware Doctor\BDT\FGuard.exe
    mRun: [jswtrayutil] "C:\Program Files (x86)\NETGEAR\WN111v2\jswtrayutil.exe"
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
    mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
    mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
    mRun: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
    mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
    mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
    mRun: [ISTray] "C:\Program Files (x86)\Spyware Doctor\pctsGui.exe" /hideGUI
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\NETGEA~1.LNK - C:\Program Files (x86)\NETGEAR\WN111v2\WN111v2.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SPYDER~1.LNK - C:\Program Files (x86)\Datacolor\Spyder3Express\Utility\Spyder3Utility.exe
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
    IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
    IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
    IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
    LSP: C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll
    .
    INFO: HKLM has more than 50 listed domains.
    If you wish to scan all of them, select the 'Force scan all domains' option.
    .
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    TCP: NameServer = 192.168.1.1
    TCP: Interfaces\{6ACBBBAC-6C5E-4C27-BEB3-1B7AD08117F8} : DHCPNameServer = 192.168.1.1
    TCP: Interfaces\{6ACBBBAC-6C5E-4C27-BEB3-1B7AD08117F8}\C696E6B6379737 : DHCPNameServer = 192.168.1.1
    TCP: Interfaces\{7AC26F62-712B-4322-8280-912CCE04373D} : NameServer = 10.7.28.37,10.7.28.166
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    SSODL: WebCheck - <orphaned>
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    x64-Run: [Skytel] C:\Program Files\Realtek\Audio\HDA\Skytel.exe
    x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
    x64-Run: [Windows Mobile Device Center] C:\Windows\WindowsMobile\wmdc.exe
    x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
    x64-Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
    x64-Run: [ISW] "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /icon="hidden"
    x64-Run: [IntelliType Pro] "C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe"
    x64-Run: [IntelliPoint] "C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe"
    x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
    x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
    x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
    x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-Notify: GoToAssist - C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll
    x64-Notify: igfxcui - igfxdev.dll
    x64-SSODL: WebCheck - <orphaned>
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\Peg\AppData\Roaming\Mozilla\Firefox\Profiles\m7m5fcma.default\
    FF - prefs.js: browser.search.defaulturl - hxxp://www.bing.com/search?FORM=IEFM1&q=
    FF - prefs.js: browser.search.selectedEngine - Google
    FF - prefs.js: browser.startup.homepage - hxxps://mail.google.com/mail/?shva=1#inbox
    FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?FORM=IEFM1&q=
    FF - component: C:\Program Files (x86)\Spyware Doctor\BDT\Firefox\platform\WINNT_x86-msvc\components\libheuristic.dll
    FF - component: C:\Users\Peg\AppData\Roaming\Mozilla\Firefox\Profiles\m7m5fcma.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}\components\XPATLCOM.dll
    FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Air\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Canon\ZoomBrowser EX\Program\NPCIG.dll
    FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll
    FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll
    FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Microsoft\Office Live\npOLW.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npCouponPrinter.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npMozCouponPrinter.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\Users\Peg\AppData\Roaming\Mozilla\plugins\npatgpc.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
    FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
    FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
    FF - ExtSQL: !HIDDEN! 2011-01-02 14:04; smartwebprinting@hp.com; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
    .
    ---- FIREFOX POLICIES ----
    FF - user.js: yahoo.homepage.dontask - true);user_pref(yahoo.ytff.general.dontshowhpoffer, true
    ============= SERVICES / DRIVERS ===============
    .
    R1 JSWPSLWF;JumpStart Wireless Filter Driver;C:\Windows\System32\drivers\jswpslwfx.sys [2008-10-1 26624]
    R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-1-6 24176]
    R3 PCASp50a64;PCASp50a64 NDIS Protocol Driver;C:\Windows\System32\drivers\PCASp50a64.sys [2007-6-27 41280]
    S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2010-10-22 48488]
    S3 PCAMp50a64;PCAMp50a64 NDIS Protocol Driver;C:\Windows\System32\drivers\PCAMp50a64.sys [2007-6-27 43328]
    .
    =============== File Associations ===============
    .
    FileExt: .txt: Applications\Winword.exe="C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE" /n /dde [UserChoice] [default=edit - 'Open' doesn't exist]
    FileExt: .js: jsfile="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS5\Dreamweaver.exe","%1"
    ShellExec: dreamweaver.exe: Open="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS5\dreamweaver.exe", "%1"
    .
    =============== Created Last 30 ================
    .
    2013-01-08 02:02:04--------d-----w-C:\ProgramData\Spybot - Search & Destroy
    2013-01-08 02:02:04--------d-----w-C:\Program Files (x86)\Spybot - Search & Destroy
    2013-01-07 02:26:10--------d-----w-C:\Users\Peg\AppData\Roaming\Malwarebytes
    2013-01-07 02:24:38--------d-----w-C:\ProgramData\Malwarebytes
    2013-01-07 02:24:3524176----a-w-C:\Windows\System32\drivers\mbam.sys
    2013-01-07 02:24:35--------d-----w-C:\Program Files (x86)\Malwarebytes' Anti-Malware
    2013-01-07 02:23:57--------d-----w-C:\Users\Peg\AppData\Local\Programs
    2012-12-21 20:17:42--------d-----w-C:\Program Files\Microsoft Mouse and Keyboard Center
    2012-12-21 20:09:1846080----a-w-C:\Windows\System32\atmlib.dll
    2012-12-21 20:09:18367616----a-w-C:\Windows\System32\atmfd.dll
    2012-12-21 20:09:1834304----a-w-C:\Windows\SysWow64\atmlib.dll
    2012-12-21 20:09:17295424----a-w-C:\Windows\SysWow64\atmfd.dll
    2012-12-12 00:32:442048----a-w-C:\Windows\SysWow64\tzres.dll
    2012-12-12 00:31:596144---ha-w-C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
    2012-12-12 00:31:594608---ha-w-C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
    2012-12-12 00:31:594096---ha-w-C:\Windows\SysWow64\api-ms-win-core-localization-l1-1-0.dll
    2012-12-12 00:31:594096---ha-w-C:\Windows\System32\api-ms-win-core-localization-l1-1-0.dll
    2012-12-12 00:31:593584---ha-w-C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
    2012-12-12 00:31:593072---ha-w-C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
    2012-12-12 00:31:593072---ha-w-C:\Windows\SysWow64\api-ms-win-core-console-l1-1-0.dll
    2012-12-12 00:31:593072---ha-w-C:\Windows\System32\api-ms-win-core-console-l1-1-0.dll
    2012-12-12 00:31:592048----a-w-C:\Windows\SysWow64\user.exe
    2012-12-12 00:31:10478208----a-w-C:\Windows\System32\dpnet.dll
    2012-12-12 00:31:09376832----a-w-C:\Windows\SysWow64\dpnet.dll
    .
    ==================== Find3M ====================
    .
    2012-11-22 03:26:403149824----a-w-C:\Windows\System32\win32k.sys
    2012-11-14 06:11:442312704----a-w-C:\Windows\System32\jscript9.dll
    2012-11-14 06:04:111392128----a-w-C:\Windows\System32\wininet.dll
    2012-11-14 06:02:491494528----a-w-C:\Windows\System32\inetcpl.cpl
    2012-11-14 05:57:46599040----a-w-C:\Windows\System32\vbscript.dll
    2012-11-14 05:57:35173056----a-w-C:\Windows\System32\ieUnatt.exe
    2012-11-14 05:52:402382848----a-w-C:\Windows\System32\mshtml.tlb
    2012-11-14 02:09:221800704----a-w-C:\Windows\SysWow64\jscript9.dll
    2012-11-14 01:58:151427968----a-w-C:\Windows\SysWow64\inetcpl.cpl
    2012-11-14 01:57:371129472----a-w-C:\Windows\SysWow64\wininet.dll
    2012-11-14 01:49:25142848----a-w-C:\Windows\SysWow64\ieUnatt.exe
    2012-11-14 01:48:27420864----a-w-C:\Windows\SysWow64\vbscript.dll
    2012-11-14 01:44:422382848----a-w-C:\Windows\SysWow64\mshtml.tlb
    2012-11-09 05:45:092048----a-w-C:\Windows\System32\tzres.dll
    2012-11-02 20:38:36862664----a-w-C:\Windows\SysWow64\msvcr110.dll
    2012-11-02 20:38:36828872----a-w-C:\Windows\System32\msvcr110.dll
    2012-11-02 20:38:36661448----a-w-C:\Windows\System32\msvcp110.dll
    2012-11-02 20:38:36534480----a-w-C:\Windows\SysWow64\msvcp110.dll
    2012-11-02 20:38:3650856----a-w-C:\Windows\System32\drivers\point64.sys
    2012-11-02 20:38:36354264----a-w-C:\Windows\System32\vccorlib110.dll
    2012-11-02 20:38:36251864----a-w-C:\Windows\SysWow64\vccorlib110.dll
    2012-11-02 02:52:5075928----a-w-C:\Windows\System32\drivers\dc3d.sys
    2012-11-02 02:52:501795952----a-w-C:\Windows\System32\WdfCoInstaller01011.dll
    2012-10-16 08:38:37135168----a-w-C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
    2012-10-16 08:38:34350208----a-w-C:\Windows\apppatch\AppPatch64\AcLayers.dll
    2012-10-16 07:39:52561664----a-w-C:\Windows\apppatch\AcLayers.dll
    .
    ============= FINISH: 7:29:54.11 ===============
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume2
    Install Date: 6/27/2007 3:27:48 PM
    System Uptime: 1/8/2013 7:13:19 AM (0 hours ago)
    .
    Motherboard: Dell Inc. | | 0T287N
    Processor: Pentium(R) Dual-Core CPU E5300 @ 2.60GHz | Socket 775 | 2600/200mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 588 GiB total, 193.743 GiB free.
    D: is CDROM ()
    E: is Removable
    F: is Removable
    G: is Removable
    H: is Removable
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
    Description: PC Tools Data Store
    Device ID: ROOT\LEGACY_PCTDS\0000
    Manufacturer:
    Name: PC Tools Data Store
    PNP Device ID: ROOT\LEGACY_PCTDS\0000
    Service: pctDS
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft Teredo Tunneling Adapter
    Device ID: ROOT\*TEREDO\0000
    Manufacturer: Microsoft
    Name: Teredo Tunneling Pseudo-Interface
    PNP Device ID: ROOT\*TEREDO\0000
    Service: tunnel
    .
    Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
    Description: Photosmart Prem C310 series
    Device ID: ROOT\IMAGE\0000
    Manufacturer: HP
    Name: Photosmart Prem C310 series
    PNP Device ID: ROOT\IMAGE\0000
    Service: StillCam
    .
    Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
    Description: Photosmart Prem C310 series
    Device ID: ROOT\MULTIFUNCTION\0000
    Manufacturer: HP
    Name: Photosmart Prem C310 series
    PNP Device ID: ROOT\MULTIFUNCTION\0000
    Service:
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: TAP-Win32 Adapter V9
    Device ID: ROOT\NET\0000
    Manufacturer: TAP-Win32 Provider V9
    Name: TAP-Win32 Adapter V9
    PNP Device ID: ROOT\NET\0000
    Service: tap0901
    .
     
  2. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    ==== System Restore Points ===================
    .
    RP214: 1/6/2013 12:03:41 PM - Windows Backup
    .
    ==== Installed Programs ======================
    .
    Update for Microsoft Office 2007 (KB2508958)
    64 Bit HP CIO Components Installer
    Adobe Acrobat 9 Pro - English, Français, Deutsch
    Adobe Acrobat 9.5.2 - CPSID_83708
    Adobe AIR
    Adobe Anchor Service CS4
    Adobe Anchor Service x64 CS4
    Adobe Bridge CS4
    Adobe CMaps CS4
    Adobe CMaps x64 CS4
    Adobe Color - Photoshop Specific CS4
    Adobe Color EU Extra Settings CS4
    Adobe Color JA Extra Settings CS4
    Adobe Color NA Recommended Settings CS4
    Adobe Color Video Profiles CS CS4
    Adobe Community Help
    Adobe Creative Suite 5 Design Premium
    Adobe Creative Suite 5 Master Collection
    Adobe CSI CS4
    Adobe CSI CS4 x64
    Adobe Default Language CS4
    Adobe Device Central CS4
    Adobe Drive CS4
    Adobe Drive CS4 x64
    Adobe ExtendScript Toolkit CS4
    Adobe Extension Manager CS4
    Adobe Flash Player 10 Plugin
    Adobe Fonts All
    Adobe Fonts All x64
    Adobe Linguistics CS4
    Adobe Linguistics CS4 x64
    Adobe Media Player
    Adobe Output Module
    Adobe PDF Library Files CS4
    Adobe PDF Library Files x64 CS4
    Adobe Photoshop CS4
    Adobe Photoshop CS4 (64 Bit)
    Adobe Photoshop CS4 Support
    Adobe Photoshop Lightroom 2.7 64-bit
    Adobe Reader X (10.1.2)
    Adobe Search for Help
    Adobe Service Manager Extension
    Adobe Setup
    Adobe Shockwave Player 11.6
    Adobe Type Support CS4
    Adobe Type Support x64 CS4
    Adobe Update Manager CS4
    Adobe WinSoft Linguistics Plugin
    Adobe WinSoft Linguistics Plugin x64
    Adobe XMP Panels CS4
    AdobeColorCommonSetCMYK
    AdobeColorCommonSetRGB
    Akamai NetSession Interface
    Akamai NetSession Interface Service
    Amazon Kindle
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ArcGIS Desktop Evaluation Edition
    Bonjour
    BookSmart® 3.0 3.0
    Browser Guard 4.0
    BufferChm
    C310
    Canon DIGITAL CAMERA Solution Disk Software Guide
    CANON iMAGE GATEWAY Task for ZoomBrowser EX
    Canon Internet Library for ZoomBrowser EX
    Canon MOV Decoder
    Canon MOV Encoder
    Canon MovieEdit Task for ZoomBrowser EX
    Canon Personal Printing Guide
    Canon PowerShot SD980 IS_IXUS 200 IS Camera User Guide
    Canon Utilities CameraWindow
    Canon Utilities CameraWindow DC
    Canon Utilities CameraWindow DC 8
    Canon Utilities MyCamera
    Canon Utilities PhotoStitch
    Canon Utilities ZoomBrowser EX
    Canon ZoomBrowser EX Memory Card Utility
    Capture One 6.0
    Cisco WebEx Meetings
    Compatibility Pack for the 2007 Office system
    Connect
    Coupon Printer for Windows
    D3DX10
    Dell Dock
    Dell Edoc Viewer
    Dell Support Center
    Desktop Notifier
    Destinations
    DeviceDiscovery
    GIS Tutorial II: Spatial Analysis Workbook - Maps and Data
    Google Chrome
    Google Earth
    Google Toolbar for Internet Explorer
    Google Update Helper
    GoToAssist 8.0.0.514
    GPBaseService2
    Hewlett-Packard ACLM.NET v1.1.0.0
    HP Imaging Device Functions 14.0
    HP Photo Creations
    HP Photosmart Prem C310 All-In-One Driver Software 14.0 Rel. 7
    HP Product Detection
    HP Smart Web Printing 4.60
    HP Solution Center 14.0
    HP Update
    HPAppStudio
    HPDiagnosticAlert
    HPPhotoGadget
    HPProductAssistant
    iCloud
    Intel(R) Graphics Media Accelerator Driver
    Internet TV for Windows Media Center
    IrfanView (remove only)
    iTunes
    Java Auto Updater
    Java(TM) 6 Update 14 (64-bit)
    Java(TM) 6 Update 37
    Junk Mail filter update
    kuler
    LG USB Modem driver
    LivingPlay
    Malwarebytes Anti-Malware version 1.70.0.1100
    Memorex exPressit Label Design Studio
    Microsoft .NET Framework 4 Client Profile
    Microsoft Application Error Reporting
    Microsoft Expression Media 2 SP2
    Microsoft Mouse and Keyboard Center
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office File Validation Add-In
    Microsoft Office Live Add-in 1.5
    Microsoft Office Office 64-bit Components 2007
    Microsoft Office Outlook Connector
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Professional 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared 64-bit MUI (English) 2007
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Search Enhancement Pack
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Works
    Microsoft_VC80_ATL_x86
    Microsoft_VC80_ATL_x86_x64
    Microsoft_VC80_CRT_x86
    Microsoft_VC80_CRT_x86_x64
    Microsoft_VC80_MFC_x86
    Microsoft_VC80_MFC_x86_x64
    Microsoft_VC80_MFCLOC_x86
    Microsoft_VC80_MFCLOC_x86_x64
    Microsoft_VC90_ATL_x86
    Microsoft_VC90_ATL_x86_x64
    Microsoft_VC90_CRT_x86
    Microsoft_VC90_CRT_x86_x64
    Microsoft_VC90_MFC_x86
    Microsoft_VC90_MFC_x86_x64
    Mozilla Firefox 15.0.1 (x86 en-US)
    Mozilla Firefox 17.0.1 (x86 en-US)
    Mozilla Maintenance Service
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    NEF Codec
    Network64
    Novell SSLVPN Service 3.1.2
    PC Tools Spyware Doctor with AntiVirus 9.0
    PDF Settings CS4
    PDF Settings CS5
    Photoshop Camera Raw
    Photoshop Camera Raw_x64
    PowerDVD DX
    PS_AIO_07_C310_SW_Min
    Python 2.5 numpy-1.0.3
    Python 2.5.1
    QuickTime
    QuickTransfer
    RangeMax Wireless-N USB Adapter WN111v2
    Realtek High Definition Audio Driver
    Roxio Burn
    Scan
    Seagate Replica v3.0.1801.8554
    SeaTools for Windows
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
    SmartWebPrinting
    SolutionCenter
    Spelling Dictionaries Support For Adobe Reader 9
    Spybot - Search & Destroy
    Spyder3Express
    Status
    Suite Shared Configuration CS4
    swMSM
    Toolbox
    TrayApp
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
    Update for Microsoft Office Access 2007 Help (KB963663)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2760573) 32-Bit Edition
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Visual Basic for Applications (R) Core
    Visual Basic for Applications (R) Core - English
    WebReg
    Windows Driver Package - Leaf Imaging Ltd. Image (02/11/2010 )
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Family Safety
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Language Selector
    Windows Live Mail
    Windows Live Messenger
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live Sync
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    Windows Media Center Add-in for Flash
    Windows Media Player Firefox Plugin
    Windows Mobile Device Center
    WN111v2
    Yahoo! Messenger
    Zuma's Revenge!
    Zuma® Deluxe
    .
    ==== Event Viewer Messages From Past Week ========
    .
    1/8/2013 7:18:57 AM, Error: Service Control Manager [7034] - The PC Tools Security Service service terminated unexpectedly. It has done this 1 time(s).
    1/8/2013 7:18:17 AM, Error: Service Control Manager [7022] - The PC Tools Security Service service hung on starting.
    1/8/2013 7:09:28 AM, Error: Service Control Manager [7001] - The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
    1/8/2013 7:08:16 AM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
    1/8/2013 7:08:14 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
    1/8/2013 7:08:14 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
    1/8/2013 7:08:13 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
    1/8/2013 7:08:10 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
    1/8/2013 7:08:05 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
    1/8/2013 7:07:29 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service TermService with arguments "" in order to run the server: {F9A874B6-F8A8-4D73-B5A8-AB610816828B}
    1/8/2013 7:07:28 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: discache PCTSD spldr Wanarpv6
    1/8/2013 7:07:25 AM, Error: Service Control Manager [7001] - The Media Center Extender Service service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
    1/8/2013 6:53:09 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {D3DCB472-7261-43CE-924B-0704BD730D5F}
    1/8/2013 6:53:09 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The wscsvc service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The WinHttpAutoProxySvc service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The WerSvc service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The WdiServiceHost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The PolicyAgent service was unable to log on as NT Authority\NetworkService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The netprofm service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The HPSLPSVC service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The CryptSvc service was unable to log on as NT Authority\NetworkService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The WinHTTP Web Proxy Auto-Discovery Service service failed to start due to the following error: The service did not start due to a logon failure.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Security Center service failed to start due to the following error: The service did not start due to a logon failure.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Portable Device Enumerator Service service failed to start due to the following error: A system shutdown is in progress.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Network List Service service failed to start due to the following error: The service did not start due to a logon failure.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Network Connections service failed to start due to the following error: A system shutdown is in progress.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The IPsec Policy Agent service failed to start due to the following error: The service did not start due to a logon failure.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The iPod Service service failed to start due to the following error: The pipe has been ended.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Human Interface Device Access service failed to start due to the following error: A system shutdown is in progress.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The hpqcxs08 service failed to start due to the following error: A system shutdown is in progress.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The HP Network Devices Support service failed to start due to the following error: The service did not start due to a logon failure.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Diagnostic Service Host service failed to start due to the following error: The service did not start due to a logon failure.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Cryptographic Services service failed to start due to the following error: The service did not start due to a logon failure.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Computer Browser service failed to start due to the following error: A system shutdown is in progress.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Certificate Propagation service failed to start due to the following error: A system shutdown is in progress.
    1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Application Experience service failed to start due to the following error: A system shutdown is in progress.
    1/7/2013 6:41:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1115" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
    1/7/2013 6:41:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1115" attempting to start the service hpqcxs08 with arguments "" in order to run the server: {1DAEDD8A-30ED-4585-9CF1-13BDF7791DDE}
    1/7/2013 6:41:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "109" attempting to start the service iPod Service with arguments "" in order to run the server: {063D34A4-BF84-4B8D-B699-E8CA06504DDE}
    1/7/2013 6:41:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1069" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
    1/7/2013 6:41:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1069" attempting to start the service HPSLPSVC with arguments "" in order to run the server: {10DA4F3C-CC99-4190-BE4D-58330754E882}
    1/7/2013 6:41:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
    1/7/2013 6:41:22 PM, Error: Service Control Manager [7038] - The FontCache service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
    1/7/2013 6:41:22 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
    1/7/2013 6:41:22 PM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    1/7/2013 6:41:22 PM, Error: Service Control Manager [7000] - The Windows Font Cache Service service failed to start due to the following error: The service did not start due to a logon failure.
    1/7/2013 6:35:01 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
    1/7/2013 6:33:35 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
    1/7/2013 6:33:35 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
    1/7/2013 6:33:13 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD DfsC discache JSWPSLWF NetBIOS NetBT nsiproxy pctgntdi PCTSD Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf ws2ifsl
    1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
    1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
    1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
    1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
    1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
    1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
    1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
    1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
    1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
    1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
    1/7/2013 6:11:26 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
    1/6/2013 8:44:58 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00009370 (0x0000000000000006, 0xfffffa8004f400fe, 0x0000000066725045, 0x00000000000056b0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .
    1/6/2013 11:00:05 AM, Error: Service Control Manager [7023] - The Windows Audio Endpoint Builder service terminated with the following error: The RPC server is unavailable.
    1/6/2013 11:00:05 AM, Error: Service Control Manager [7001] - The Windows Audio service depends on the Multimedia Class Scheduler service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    1/6/2013 10:54:55 AM, Error: Service Control Manager [7001] - The Task Scheduler service depends on the Windows Event Log service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    1/6/2013 10:27:42 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
    1/5/2013 12:23:29 PM, Error: Service Control Manager [7022] - The Network Location Awareness service hung on starting.
    1/5/2013 10:35:55 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service HPSLPSVC with arguments "" in order to run the server: {10DA4F3C-CC99-4190-BE4D-58330754E882}
    1/5/2013 10:35:44 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Network Devices Support service to connect.
    1/5/2013 10:35:44 AM, Error: Service Control Manager [7000] - The HP Network Devices Support service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    1/5/2013 10:34:15 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the PC Tools Security Service service to connect.
    1/5/2013 10:34:15 AM, Error: Service Control Manager [7000] - The PC Tools Security Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    1/3/2013 4:40:10 PM, Error: Service Control Manager [7022] - The Windows Search service hung on starting.
    1/1/2013 9:13:18 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Modules Installer service to connect.
    1/1/2013 9:13:18 AM, Error: Service Control Manager [7000] - The Windows Modules Installer service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    1/1/2013 9:13:18 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service TrustedInstaller with arguments "" in order to run the server: {752073A1-23F2-4396-85F0-8FDB879ED0ED}
    .
    ==== End Of File ===========================
     
  3. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Hello, and welcome to TechSpot.


    [​IMG] Please see here for the board rules and other FAQ.

    Please feel free to introduce yourself, after you follow the steps below to get started.

    Information
    • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
    • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
    • If you have already asked for help somewhere, please post the link to the topic you were helped.
    • We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
    • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.


    ComboFix scan

    Please download ComboFix[​IMG] by sUBs
    From TechSpot

    Direct Link (alternative)

    Please save the file to your Desktop.

    Important information about ComboFix


    After the download:
    • Close any open browsers.
    • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
    • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
    Running ComboFix:
    • Double click on ComboFix.exe & follow the prompts.
    • When ComboFix finishes, it will produce a report for you.
    • Please post the report, which will launch or be found at "C:\Combo-Fix.txt" in your next reply.
    Troubleshooting ComboFix

    Safe Mode:

    If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

    (To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
    logo appears. A list of options will appear, select "Safe Mode.")

    Re-downloading:

    If this doesn't work either, try the same method (above method), but try to download it again, except name
    ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

    Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.

    NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.
     
  4. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    Thank you so much. It is running now and I should have a report shortly. In the meantime, I am using my iPad to ask this this question: should my external back up drive be plugged in or not? For now, I have it unplugged. It is probably infected too, but this may not be the time to deal with that. Thanks, again.
     
  5. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    Okay, here is the ComboFix report you asked for:

    ComboFix 13-01-08.01 - Peg 01/08/2013 15:48:17.1.2 - x64
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4085.2238 [GMT -5:00]
    Running from: c:\users\Peg\Desktop\ComboFix.exe
    AV: PC Tools Spyware Doctor with AntiVirus *Disabled/Updated* {2F668A56-D5E0-2DF1-A0AE-CB1284F42AB2}
    SP: PC Tools Spyware Doctor with AntiVirus *Disabled/Updated* {94076BB2-F3DA-227F-9A1E-F060FF73600F}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    .
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    c:\programdata\PCDr\6032\AddOnDownloaded\62089595-46e8-4c4f-9d7b-48be969390bb.dll
    c:\programdata\PCDr\6032\AddOnDownloaded\918ee45c-eb0a-4e61-97ad-c1849c2623ee.dll
    c:\programdata\PCDr\6032\AddOnDownloaded\b0654984-096d-4244-a127-3364577b6279.dll
    c:\users\Peg\PrivilegeDetector.exe
    .
    .
    ((((((((((((((((((((((((( Files Created from 2012-12-08 to 2013-01-08 )))))))))))))))))))))))))))))))
    .
    .
    2013-01-08 21:09 . 2013-01-08 21:09--------d-----w-c:\users\Mcx1-PEG-PC\AppData\Local\temp
    2013-01-08 21:09 . 2013-01-08 21:09--------d-----w-c:\users\Guest\AppData\Local\temp
    2013-01-08 21:09 . 2013-01-08 21:09--------d-----w-c:\users\Default\AppData\Local\temp
    2013-01-08 02:02 . 2013-01-08 02:27--------d-----w-c:\programdata\Spybot - Search & Destroy
    2013-01-08 02:02 . 2013-01-08 02:05--------d-----w-c:\program files (x86)\Spybot - Search & Destroy
    2013-01-07 02:26 . 2013-01-07 02:26--------d-----w-c:\users\Peg\AppData\Roaming\Malwarebytes
    2013-01-07 02:24 . 2013-01-07 02:24--------d-----w-c:\programdata\Malwarebytes
    2013-01-07 02:24 . 2013-01-07 02:25--------d-----w-c:\program files (x86)\Malwarebytes' Anti-Malware
    2013-01-07 02:24 . 2012-12-14 21:4924176----a-w-c:\windows\system32\drivers\mbam.sys
    2013-01-07 02:23 . 2013-01-07 02:23--------d-----w-c:\users\Peg\AppData\Local\Programs
    2012-12-21 20:17 . 2012-12-21 20:18--------d-----w-c:\program files\Microsoft Mouse and Keyboard Center
    2012-12-21 20:09 . 2012-12-16 17:1146080----a-w-c:\windows\system32\atmlib.dll
    2012-12-21 20:09 . 2012-12-16 14:45367616----a-w-c:\windows\system32\atmfd.dll
    2012-12-21 20:09 . 2012-12-16 14:1334304----a-w-c:\windows\SysWow64\atmlib.dll
    2012-12-21 20:09 . 2012-12-16 14:13295424----a-w-c:\windows\SysWow64\atmfd.dll
    2012-12-12 00:32 . 2012-11-09 05:452048----a-w-c:\windows\system32\tzres.dll
    2012-12-12 00:31 . 2012-10-04 17:384096---ha-w-c:\windows\system32\api-ms-win-core-localization-l1-1-0.dll
    2012-12-12 00:31 . 2012-10-04 17:383072---ha-w-c:\windows\system32\api-ms-win-core-console-l1-1-0.dll
    2012-12-12 00:31 . 2012-10-04 16:404096---ha-w-c:\windows\SysWow64\api-ms-win-core-localization-l1-1-0.dll
    2012-12-12 00:31 . 2012-10-04 16:403072---ha-w-c:\windows\SysWow64\api-ms-win-core-console-l1-1-0.dll
    2012-12-12 00:31 . 2012-10-04 14:462048----a-w-c:\windows\SysWow64\user.exe
    2012-12-12 00:31 . 2012-10-04 14:416144---ha-w-c:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
    2012-12-12 00:31 . 2012-10-04 14:414608---ha-w-c:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
    2012-12-12 00:31 . 2012-10-04 14:413584---ha-w-c:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
    2012-12-12 00:31 . 2012-10-04 14:413072---ha-w-c:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
    2012-12-12 00:31 . 2012-11-02 05:59478208----a-w-c:\windows\system32\dpnet.dll
    2012-12-12 00:31 . 2012-11-02 05:11376832----a-w-c:\windows\SysWow64\dpnet.dll
    .
    .
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2012-12-13 02:36 . 2010-01-27 21:0767413224----a-w-c:\windows\system32\MRT.exe
    2012-11-02 20:38 . 2012-11-02 20:38862664----a-w-c:\windows\SysWow64\msvcr110.dll
    2012-11-02 20:38 . 2012-11-02 20:38828872----a-w-c:\windows\system32\msvcr110.dll
    2012-11-02 20:38 . 2012-11-02 20:38661448----a-w-c:\windows\system32\msvcp110.dll
    2012-11-02 20:38 . 2012-11-02 20:38534480----a-w-c:\windows\SysWow64\msvcp110.dll
    2012-11-02 20:38 . 2012-11-02 20:3850856----a-w-c:\windows\system32\drivers\point64.sys
    2012-11-02 20:38 . 2012-11-02 20:38354264----a-w-c:\windows\system32\vccorlib110.dll
    2012-11-02 20:38 . 2012-11-02 20:38251864----a-w-c:\windows\SysWow64\vccorlib110.dll
    2012-11-02 02:52 . 2012-11-02 02:5275928----a-w-c:\windows\system32\drivers\dc3d.sys
    2012-11-02 02:52 . 2012-11-02 02:521795952----a-w-c:\windows\system32\WdfCoInstaller01011.dll
    2012-10-16 08:38 . 2012-11-28 09:33135168----a-w-c:\windows\apppatch\AppPatch64\AcXtrnal.dll
    2012-10-16 08:38 . 2012-11-28 09:33350208----a-w-c:\windows\apppatch\AppPatch64\AcLayers.dll
    2012-10-16 07:39 . 2012-11-28 09:33561664----a-w-c:\windows\apppatch\AcLayers.dll
    .
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    .
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1475584]
    "iCloudServices"="c:\program files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe" [2012-08-29 59280]
    "Akamai NetSession Interface"="c:\users\Peg\AppData\Local\Akamai\netsession_win.exe" [2012-10-09 4441920]
    "SpybotSD TeaTimer"="c:\program files (x86)\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
    "SwitchBoard"="c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe" [2010-02-19 517096]
    "SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2012-09-17 254896]
    "QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2012-04-19 421888]
    "PDVDDXSrv"="c:\program files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2009-06-25 140520]
    "iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2012-09-10 421776]
    "HP Software Update"="c:\program files (x86)\HP\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
    "Desktop Disc Tool"="c:\program files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe" [2009-12-16 498160]
    "APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-08-28 59280]
    "AdobeCS5ServiceManager"="c:\program files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" [2010-07-23 402432]
    "AdobeCS4ServiceManager"="c:\program files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" [2011-03-09 611712]
    "Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-07-11 919008]
    "Adobe Acrobat Speed Launcher"="c:\program files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" [2012-07-31 41944]
    "Acrobat Assistant 8.0"="c:\program files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" [2012-07-30 640480]
    .
    c:\users\Guest\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
    Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-9-21 1316192]
    .
    c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
    HP Digital Imaging Monitor.lnk - c:\program files (x86)\HP\Digital Imaging\bin\hpqtra08.exe [2009-11-18 275072]
    NETGEAR WN111v2 Smart Wizard.lnk - c:\program files (x86)\NETGEAR\WN111v2\WN111v2.exe [2009-10-10 1728512]
    Spyder3Utility.lnk - c:\program files (x86)\Datacolor\Spyder3Express\Utility\Spyder3Utility.exe [2009-8-11 6798714]
    .
    c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
    Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-9-21 1316192]
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "ConsentPromptBehaviorAdmin"= 5 (0x5)
    "ConsentPromptBehaviorUser"= 3 (0x3)
    "EnableUIADesktopToggle"= 0 (0x0)
    .
    R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
    R2 novell-sslvpn-serv;Novell Access Manager SSL VPN Client Service;c:\program files (x86)\Novell SSLVPN Service\bin\novell-sslvpn-serv.exe [2010-04-15 76285]
    R3 dc3d;MS Hardware Device Detection Driver (USB);c:\windows\system32\DRIVERS\dc3d.sys [2012-11-02 75928]
    R3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;c:\program files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [2010-03-29 1038088]
    R3 jswpsapi;Jumpstart Wifi Protected Setup;c:\program files (x86)\NETGEAR\WN111v2\jswpsapi.exe [2008-02-29 942080]
    R3 PCAMp50a64;PCAMp50a64 NDIS Protocol Driver;c:\windows\system32\Drivers\PCAMp50a64.sys [2006-11-29 43328]
    R3 pctplsg;pctplsg;c:\windows\System32\drivers\pctplsg64.sys [2012-06-22 92928]
    R3 Point64;Microsoft Mouse and Keyboard Center Filter Driver;c:\windows\system32\DRIVERS\point64.sys [2012-11-02 50856]
    R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-08-23 19456]
    R3 sdAuxService;PC Tools Auxiliary Service;c:\program files (x86)\Spyware Doctor\pctsAuxs.exe [2012-06-22 402368]
    R3 Spyder3;Datacolor Spyder3;c:\windows\system32\DRIVERS\Spyder3.sys [2008-09-08 15360]
    R3 SwitchBoard;Adobe SwitchBoard;c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-02-19 517096]
    R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2012-08-23 57856]
    R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [2012-07-09 52736]
    R3 UsbGps;LGE CDMA USB GPS NMEA Port;c:\windows\system32\DRIVERS\lgx64gps.sys [2008-11-11 27136]
    R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-05-27 1255736]
    S0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore64.sys [2012-04-23 426616]
    S0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS64.sys [2012-02-28 453896]
    S0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA64.sys [2012-02-28 1096176]
    S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [2009-07-09 55280]
    S1 JSWPSLWF;JumpStart Wireless Filter Driver;c:\windows\system32\DRIVERS\jswpslwfx.sys [2008-10-01 26624]
    S1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi64.sys [2012-06-22 341200]
    S1 PCTSD;PC Tools Spyware Doctor Driver;c:\windows\system32\Drivers\PCTSD64.sys [2012-06-22 251560]
    S2 AERTFilters;Andrea RT Filters Service;c:\program files\Realtek\Audio\HDA\AERTSr64.exe [2009-03-31 92160]
    S2 Akamai;Akamai NetSession Interface;c:\windows\System32\svchost.exe [2009-07-14 27136]
    S2 Browser Defender Update Service;Browser Defender Update Service;c:\program files (x86)\Spyware Doctor\BDT\BDTUpdateService.exe [2012-06-22 575448]
    S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2009-06-09 155648]
    S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-12-14 398184]
    S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-12-14 682344]
    S2 ReplicaSysMon;Seagate Replica System Monitor;c:\program files (x86)\Seagate Replica\bin\ReplicaSysMon.exe [2010-06-08 416208]
    S2 SBSDWSCService;SBSD Security Center Service;c:\program files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2009-01-26 1153368]
    S2 Seagate-Replica-Svc;Seagate Replica Service;c:\program files (x86)\Seagate Replica\bin\Seagate-Replica-Svc.exe [2010-06-08 1947600]
    S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-12-14 24176]
    S3 PCASp50a64;PCASp50a64 NDIS Protocol Driver;c:\windows\system32\Drivers\PCASp50a64.sys [2006-11-29 41280]
    S3 PCTBD;PC Tools Browser Defender Driver;c:\windows\system32\Drivers\PCTBD64.sys [2012-06-22 85224]
    S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2011-06-10 539240]
    S3 WN111v2;NETGEAR WN111v2 USB2.0 Wireless Card Service;c:\windows\system32\DRIVERS\WN111v2w7x.sys [2009-10-21 767488]
    .
    .
    --- Other Services/Drivers In Memory ---
    .
    *Deregistered* - PCTSDInjDriver64
    .
    [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
    AkamaiREG_MULTI_SZ Akamai
    hpdevmgmtREG_MULTI_SZ hpqcxs08 hpqddsvc
    .
    Contents of the 'Scheduled Tasks' folder
    .
    2013-01-08 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
    - c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-02-02 13:19]
    .
    2013-01-08 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
    - c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-02-02 13:19]
    .
    .
    --------- X64 Entries -----------
    .
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2009-06-03 7834656]
    "Windows Mobile Device Center"="c:\windows\WindowsMobile\wmdc.exe" [2007-05-31 660360]
    "Persistence"="c:\windows\system32\igfxpers.exe" [2009-09-23 363544]
    "IntelliType Pro"="c:\program files\Microsoft Mouse and Keyboard Center\itype.exe" [2012-11-02 1464944]
    "IntelliPoint"="c:\program files\Microsoft Mouse and Keyboard Center\ipoint.exe" [2012-11-02 2076272]
    "IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-09-23 165912]
    "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-09-23 385560]
    "AdobeAAMUpdater-1.0"="c:\program files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2010-03-06 500208]
    .
    ------- Supplementary Scan -------
    .
    uLocal Page = c:\windows\system32\blank.htm
    mLocal Page = c:\windows\SysWOW64\blank.htm
    uInternet Settings,ProxyOverride = 127.0.0.1:9421;*.local;<local>
    IE: Append Link Target to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~2\Office12\EXCEL.EXE/3000
    IE: Google Sidewiki... - c:\program files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
    LSP: c:\program files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll
    TCP: DhcpNameServer = 192.168.1.1
    TCP: Interfaces\{7AC26F62-712B-4322-8280-912CCE04373D}: NameServer = 10.7.28.37,10.7.28.166
    FF - ProfilePath - c:\users\Peg\AppData\Roaming\Mozilla\Firefox\Profiles\m7m5fcma.default\
    FF - prefs.js: browser.search.defaulturl - hxxp://www.bing.com/search?FORM=IEFM1&q=
    FF - prefs.js: browser.search.selectedEngine - Google
    FF - prefs.js: browser.startup.homepage - hxxps://mail.google.com/mail/?shva=1#inbox
    FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?FORM=IEFM1&q=
    FF - ExtSQL: !HIDDEN! 2011-01-02 14:04; smartwebprinting@hp.com; c:\program files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
    FF - user.js: yahoo.homepage.dontask - true);user_pref(yahoo.ytff.general.dontshowhpoffer, true
    .
    - - - - ORPHANS REMOVED - - - -
    .
    URLSearchHooks-{D8278076-BC68-4484-9233-6E7F1628B56C} - (no file)
    Toolbar-Locked - (no file)
    Wow6432Node-HKCU-Run-swg - c:\program files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    Wow6432Node-HKCU-Run-MobileDocuments - c:\program files (x86)\Common Files\Apple\Internet Services\ubd.exe
    Wow6432Node-HKLM-Run-<NO NAME> - (no file)
    Wow6432Node-HKLM-Run-PCTools FGuard - c:\program files (x86)\Spyware Doctor\BDT\FGuard.exe
    Wow6432Node-HKLM-Run-jswtrayutil - c:\program files (x86)\NETGEAR\WN111v2\jswtrayutil.exe
    Wow6432Node-HKLM-Run-DellSupportCenter - c:\program files (x86)\Dell Support Center\bin\sprtcmd.exe
    Wow6432Node-HKLM-Run-Adobe Reader Speed Launcher - c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe
    Toolbar-Locked - (no file)
    WebBrowser-{4641532D-5636-006A-76A7-7A786E7484D7} - (no file)
    HKLM-Run-Skytel - c:\program files\Realtek\Audio\HDA\Skytel.exe
    HKLM-Run-itype - c:\program files\Microsoft IntelliType Pro\itype.exe
    HKLM-Run-ISW - c:\program files\CheckPoint\ZAForceField\ForceField.exe
    AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
    AddRemove-LivingPlay - c:\program files (x86)\LivingPlay Games\lplayun.exe
    .
    .
    .
    [HKEY_LOCAL_MACHINE\system\ControlSet001\services\Seagate-Replica-Svc]
    "ImagePath"="c:\program files (x86)\Seagate Replica\bin\Seagate-Replica-Svc.exe /startedbyscm:FE2355B7-40E2EE35-RebitSvcModule"
    .
    [HKEY_LOCAL_MACHINE\system\ControlSet001\services\Akamai]
    "ServiceDll"="c:\program files (x86)\common files\akamai/netsession_win_ce5ba24.dll"
    .
    --------------------- LOCKED REGISTRY KEYS ---------------------
    .
    [HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Windows CE Services]
    "SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
    00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,4f,00,46,00,\
    .
    [HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
    @Denied: (A) (Users)
    @Denied: (A) (Everyone)
    @Allowed: (B 1 2 3 4 5) (S-1-5-20)
    "BlindDial"=dword:00000000
    .
    [HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
    @Denied: (A) (Users)
    @Denied: (A) (Everyone)
    @Allowed: (B 1 2 3 4 5) (S-1-5-20)
    "BlindDial"=dword:00000000
    .
    [HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
    @Denied: (Full) (Everyone)
    .
    Completion time: 2013-01-08 16:16:25
    ComboFix-quarantined-files.txt 2013-01-08 21:16
    .
    Pre-Run: 212,511,571,968 bytes free
    Post-Run: 214,533,636,096 bytes free
    .
    - - End Of File - - 0579610F9E25A420C04BBBDEA250225F
     
  6. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    Not sure if it matters, but I should probably mention that combo fix did NOT disconnect me from the Internet. The connection remained open and active throughout the scan. Does this matter?
     
  7. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    That should be fine. I can deal with the backup drive too.

    Let's do a full scan with Malwarebytes' Anti-Malware:


    Please open Malwarebytes' Anti-Malware, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Full Scan, and press Scan (and checkmark all drives to include for scan, hit second Scan button). Remove selected, and post the log in your next reply.
     
  8. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    Thank you! Unclear on what to do with the back drive, then. Plug it in or leave it unplugged for now?
     
  9. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    If we're going to scan it, it should be plugged in please. :)
     
  10. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    Okay. Sorry. I was not sure. I ran it without it plugged in and it was still not finished after more than 3 hours. So, I aborted the scan, will plug in the back up drive and try to figure out how to keep it from trying to perform a backup (it is automatic), and then restart the scan. You should hear something back from me in the morning. This is going to take a while (it's a 2tb drive).
     
  11. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Okay. Will look forward to it.
     
     
  12. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    OH MAN! :oops: Okay. We got 14 and 1/2 hours into the scan. It completed scanning c:\ and was busy scanning the backup drive (not sure how far along it was) when it black screened and rebooted itself. No report. Up to that point (I had been watching it closely), there were no objects discovered. So pretty safe bet that c:\ was clean, at least. BUT now I have no report to send you. All I know is what I saw ... "no objects found." What do you want me to do? Rerun it in safe mode? On C:/ only or both again? Move on to something else? Please advise. Thanks.
     
  13. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    PS ... If I have to, I am willing to do a factory reset on my back up drive AFTER we confirm that c:\ is clean. Then I will just do a fresh/clean backup. That would take that drive out of the equation completely. Your thoughts?
     
  14. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Okay. Let's wait for the drive then. Anyway...

    Go into MBAM, click the Logs tab, find the latest log (which should have the date which you did the scan, either Jan. 9, 2013 or Jan. 10, 2013), hit open, and copy and paste the log to your next reply, please. :)

    ESET Online Scan

    Please run a free online scan with the ESET Online Scanner
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install, or it will ask to download an installer. Please do so an install it.
    • Click Start or wait for the scanner to load.
    • Make sure that the options Remove found threats and the option Scan unwanted applications are checked.
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, there are a couple of things to keep in mind:
    • 1. If NO threats were found, allow the scanner to Uninstall on close and then close the Window.
    • 2. If threats WERE detected, click on List of Threats Found, Export to Text File...save it as ESET-Scan-Log.txt. Click the back button/link, put a checkmark to Uninstall Application on Close and then close the window.
    • Open the logfile from wherever you saved it
    • Copy and paste the contents in your next reply.


    Any more issues?

    We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

    Many of the things to note for us would be:

    • Slow computer
    • Error messages
    • Fake antivirus alerts or the icon in the system tray
    • svchost.exe running at 100%
    • System crashes or blue screen of death

    Note: Absence of issues does not mean that you're protected in the future.
     
  15. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    Ok. I understand. Right now, windows decided to do an automatic update and I have a MSG saying "do not power off or unplug your machine. Installing update 10 of 15.". Soon as its done, I will do as you have asked above, with the back up drive removed/unplugged for now, knowing I may need to reset it later.

    As for symptoms ... Blue & black screens numerous time per day, auto reboots out of nowhere, mouse or keyboard freezing up forcing me to hard boot, system hangs, programs stop responding, error msgs that there may be a problem with drivers and/or recently installed hardware or software (although there has been nothing recently). Once did some diagnostics in safe mode and got the msg "error code 4400:011A. MSG: SCSI_0-000_disk_generic_SD/MMC-target not ready." but never figured out what it meant or what to do about it. Both chrome and Mozilla run slow. Ms office and photoshop will crash it.

    More later when these updates are done and I can follow your instructions.
     
  16. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    FYI: This thing has been stuck on update 10 of 15 for more than half an hour now (another symptom?) and the cursor has stopped spinning, making me think it is frozen/stopped responding. I am going to just turn It off in 5 minutes unless I hear back from you telling me to wait. I hope it is the right thing to do.
     
  17. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    Ok, I waited 10 more minutes and turned it off in the middle of the update. I reopened it in safe mode, but it did not go there. Instead, it got stuck, showed a screen saying it was finishing updates, plz wait, then restarted itself normally. So I jjumped on the change to get the log. Here is the most recent MBAM log (from yesterday's aborted 3+ hr scan).


    Malwarebytes Anti-Malware (Trial) 1.70.0.1100
    www.malwarebytes.org

    Database version: v2013.01.09.08

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Peg :: PEG-PC [administrator]

    Protection: Enabled

    1/9/2013 2:14:54 PM
    mbam-log-2013-01-09 (14-14-54).txt

    Scan type: Full scan (C:\|)
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 652890
    Time elapsed: 3 hour(s), 49 minute(s), 10 second(s) [aborted]

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)

    Will now run ESET.
     
  18. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Will wait for ESET scan. :)
     
  19. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    UPDATE (which may be symptomatic of something, not sure): I am trying now for the third time to get ESET to complete a scan. The first two times, it got as far as the 483,000th file or so (within the first couple of hours) when the mouse again froze and ESET stopped running. To this point, no infections were found. I rebooted, first in safe mode, and then I did a restart to normal mode. In between the second and third attempt, windows again wanted to update and this time it did so successfully. I rebooted again and started ESET for the third time. I noted that, in both failed scan attempt cases, the files being scanned when it froze were in my photography folders, so these were photoshop files ending with thumb.db. Before I ran this third scan, I deleted the potentially offending files and emptied the trash. I have had trouble with these files before and as I mentioned earlier, photoshop crashes the machine. Hmmm. Anyway, the third attempt to run ESET in its 9th hour, but has progressed only to the 317,500th+ files, no infections yet, but it IS STILL running. Not as fast and it hasn't gotten to photography folders yet, but it is running. I hope we are successful in producing a log this time. If it fails, then I am seriously considering a factory reset on the computer first and then move all my data back to the hard drive. Then a reset on the back up drive. Do you think this could possibly be that hopeless?
     
  20. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    Now at 464,000+ files, no infections yet, 12:48 mins in and still running. I need to leave soon ... Have photo shoot. Will update you when I return.
     
  21. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Any more issues?

    We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

    Many of the things to note for us would be:

    • Slow computer
    • Error messages
    • Fake antivirus alerts or the icon in the system tray
    • svchost.exe running at 100%
    • System crashes or blue screen of death

    Note: Absence of issues does not mean that you're protected in the future.
     
  22. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    Yes. As I mentioned before: As for symptoms ... Blue & black screens numerous time per day, auto reboots out of nowhere, mouse or keyboard freezing up forcing me to hard boot, system hangs, programs stop responding, error msgs that there may be a problem with drivers and/or recently installed hardware or software (although there has been nothing recently). Once did some diagnostics in safe mode and got the msg "error code 4400:011A. MSG: SCSI_0-000_disk_generic_SD/MMC-target not ready." but never figured out what it meant or what to do about it. Both chrome and Mozilla run slow. Ms office and photoshop will crash it.

    That said, when I returned this afternoon, I found it had black screened again while I was gone ... during the third ESET scan. If there were a log, where might I find it? Nonetheless, I am giving it a fourth and final try. If it still won't complete the scan, let's give up and try something else. Your thoughts?
     
  23. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    Ok, I surrender. On the 4th attempt at an ESET scan, it blue screened at around the 485,000th file AGAIN. The blue screen said (paraphrasing) the following: PFN_list_corrupt. If first time you've seen this, reboot. If not, make sure hardware and software are coorectly installed. Disable/remove newly on stalled hardware. Disable BIOS memory options such as caching or shadowing. Technical info:***STOP: 0xoooooo4e then a bunch of other numbers I wrote down. Ask me if you want those numbers. Then it said collecting data for crash dump. This is one those blue screens I get all the time. The only other thing I can think to do is to delete all my photography folders and try the scan again. Plz advise.
     
  24. PegJM

    PegJM TS Rookie Topic Starter Posts: 26

    Hubby suggested we try one last time for a FULL scan with MBAM (ESET still won't finish a scan) and it worked this time. This is the resulting report:

    Malwarebytes Anti-Malware (Trial) 1.70.0.1100
    www.malwarebytes.org

    Database version: v2013.01.12.06

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Peg :: PEG-PC [administrator]

    Protection: Enabled

    1/12/2013 9:42:32 AM
    mbam-log-2013-01-12 (09-42-32).txt

    Scan type: Full scan (C:\|)
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 894785
    Time elapsed: 3 hour(s), 5 minute(s), 14 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
    So where to from here, boss? Try ESET again? For the fifth time? Or shall I try something else?
     
  25. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Something else...sorry you had so much difficulty with that. :p

    Kaspersky GetSystemInfo Scan

    Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky and save it to your Desktop.

    Note: please close all other applications running on your system.

    Double click GetSystemInfo.exe to open it. It will display an agreement. Click on I Agree to continue.

    Click the Settings button.[​IMG]

    [​IMG]

    Set the slider to Maximum.

    [​IMG]

    IMPORTANT! Then, click Customize - choose Driver / Ports tab and uncheck Scan Ports.


    [​IMG]

    On the General tab, make sure all of the boxes are checked.


    [​IMG]

    On the Misc tab, make sure all the checkboxes are checked.

    Then, click OK on the windows that you launched.


    [​IMG]
    Click Create Report to run it.

    [​IMG]
    It will begin scanning.

    It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop.

    It should automatically upload it to http://www.getsysteminfo.com. If it does not, then please submit it manually by going to the site and doing the upload process.

    It will redirect to a page, where it will provide a sharing URL for specialists. Copy and paste the url of the GSI Parser report in your next reply.
     
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.