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F1 error after new dvd drive fitted and restart after shutdown problems

By callista
May 3, 2008
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  1. Hi, sorry if this is not in the correct place, mods please move if not.

    Since an engineer replaced a faulty DVD drive under warranty the computer halts on F1 error, there are too many entries in the device manager and I wonder if the entry was removed for the faulty drive.

    The warranty has now expired, day after the drive was fitted, I assume I need to delete several entries but am not sure which ones.

    I also have the problem now, when shutdown, it does for 5 seconds or so before restarting itself. The system is a 3.4 Intel, Asus P5GDC deluxe running XP home.
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Hi callista :wave:

    Sounds like the right forum to me :grinthumb

    The F1 error at startup (before Windows loads) does that give any reason for the stop? ie cannot start from CD?

    It sounds like CMOS setup issue, like "Halt on all errors" or boot from CD first problem.

    To get into CMOS (or BIOS or Settings or Firmware)
    You should see another prompt like "Hit F2 (or DEL) to enter Setup"

    Once in CMOS, confirm that "Halt on all errors" is disabled.
    Also confirm your boot order.
    Just in case, also remove any CD/DVD in the DVD drive itself

    Actually it doesn't sound as though he has completed his job in full.
    As part of the DVD Drive install, would be to also confirm that Windows starts, and sees the new DVD drive without fuss. So you might want to get him/her back!
     
  3. callista

    callista TS Rookie Topic Starter

    Thanks for the reply.

    I can't post images yet, but this is what it shows with the F1 error


    I did forget to say that now the restarting has began it was only on one or two accounts in the beginning but now it is on all four accounts. The only way to turn off the computer now is by the switch on the back.

    Thanks for your help.
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Unplug the "3rd Master: SONY CD-RW CRX230ED 4YS1 Ultra DMA Mide-2"
    Also confirm Advanced Power Management is enabled.

    Test again
     
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