'Failed to connect to a Windows service' problem?

By adam ski
Nov 2, 2010
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  1. When I start up my laptop it takes a while for it to completely load up after it starts up and then a message appears saying:
    I have tried the things in this thread - h t t p : / / w w w . t e c h s p o t . c o m / v b / t o p i c 9 7 8 1 3 . h t m l - but nothing works, I tried the thing Markiepoos said to do about 4 times and it still didn't work. (I have to put spaces between the link because it won't let me use links until I have posted 5 on this website)


    Also a small window pops up in the middle of my screen saying:

    Also, I try to use 'Windows Help and Support' but it won't work. And I can't go to the URL the error message gave to me since my wireless isn't working on my laptop, the internet works on other laptops and computers and consoles though so that is fine, it is something to do with my laptop and these error messages.

    Is there anything that I can do other than what is said on that other thread because they don't work.

    Thanks.
  2. Computerpete

    Computerpete Newcomer, in training Posts: 151

    Have you had bittorrent on your computer at all, the reason I ask is that the file btdna.exe gets left behind you you uninstall bitorrent

    How to remove btdna.exe
    http://www.ehow.com/i/#article_5154272

    If did not have bittorrent on your computer then could be a virus.



    It sounds like a virus has damaged your winsock you need to download winsock fix from here.
    http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml
    But first scan your system to make sure the virus is gone.
  3. hkat2006

    hkat2006 Newcomer, in training

    Same problem

    I am receiving the same message. The power went out in my house and when I turned the computer back on it gave me the "Failed to connect to a Windows Service" message. I cannot connect to the internet. Now my Norton is saying to fix the "Email In" and "Email Out" but it cannot connect to the internet to fix it.
  4. Computerpete

    Computerpete Newcomer, in training Posts: 151

    Have you tried winsock fix yet.
  5. hkat2006

    hkat2006 Newcomer, in training

    I might have. Can you tell me the process and I will try again.
  6. Computerpete

    Computerpete Newcomer, in training Posts: 151

    Once you have downloaded the winsock fix to your desktop click on the regbackup to backup your registry then when you have done that click on the fix button that should fix your Internet settings.

    Make sure your router is working first check to see if all the lights are on and all the cables are connected.
  7. hkat2006

    hkat2006 Newcomer, in training

    I don't know how to download the winstock fix to my desktop. Do you know where I go to download it.
  8. Computerpete

    Computerpete Newcomer, in training Posts: 151

    There is a link in an earlier post to to download it.
  9. hkat2006

    hkat2006 Newcomer, in training

    Ok. The problem is that I don't have an internet connection becuase of this problem so I don't see how I can download it.

    Do you think I can download it from another computer to a USB drive?

    EDIT
    I downloaded it to a USB. I will try it at home and let you know if it works.
  10. hkat2006

    hkat2006 Newcomer, in training

    I did what you said with windsock but my computer still is giving me these problems. Hopefully it's fixable.
  11. Computerpete

    Computerpete Newcomer, in training Posts: 151

    Can you go into administrative tools and computer management and click on services look down the list on the right handside look for DHCP and DNS right click on each of them an set them to automatic then close them all and reboot.
     
  12. hkat2006

    hkat2006 Newcomer, in training

    I'm not sure where administrative tools are but I will look for them.
  13. Computerpete

    Computerpete Newcomer, in training Posts: 151

    What version of windows have got
  14. hkat2006

    hkat2006 Newcomer, in training

    Windows vista
  15. Computerpete

    Computerpete Newcomer, in training Posts: 151

    Ok go into control panel in there you will see administrative tools in then once in you will see Computer Management.
  16. hkat2006

    hkat2006 Newcomer, in training

    They were already set at automatic. I restarted my computer and everything is still the same.
  17. Computerpete

    Computerpete Newcomer, in training Posts: 151

    What router do you have and did it come with software.

    You could try and have a look at them to see if the settings have not got messed up

    Also check your Internet settings and check that your firewall is not blocking the connection.
  18. hkat2006

    hkat2006 Newcomer, in training

    The main router says Webstell. I have wireless internet. When i bought this computer they installed a router inside my computer. Its a netgear. All the other computers in the house are able to connect to the internet without a problem. I can even connect to the internet through my ipod touch.
     
  19. Computerpete

    Computerpete Newcomer, in training Posts: 151

    Is it a westell or webstell router
  20. hkat2006

    hkat2006 Newcomer, in training

    I'm sorry. It's a Westell. Ultra Line Series 3 Model 9100EM.
  21. Computerpete

    Computerpete Newcomer, in training Posts: 151

  22. hkat2006

    hkat2006 Newcomer, in training

    I'll check it out.
  23. hkat2006

    hkat2006 Newcomer, in training

    The router is working fine.
  24. Computerpete

    Computerpete Newcomer, in training Posts: 151

    Ok go into command prompt and type netsh winsock reset and press enter.
  25. hkat2006

    hkat2006 Newcomer, in training

    It didn't work. This is what it says: Initialization Function InitHelperDll in NSHHTTP.FLL failed to start with error code 10107. The requested operation requires elevation.


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