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'Failed to connect to a Windows service' problem?

By adam ski
Nov 2, 2010
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  1. Computerpete

    Computerpete TS Rookie Posts: 120

  2. hkat2006

    hkat2006 TS Rookie

    I expanded protocol and it says can't collect information.

    Also, the diagnose and repair section says to plug a cable into the network adapter "local area connection" but i don't know what kind of cable or where the network adapter is.
     
  3. Computerpete

    Computerpete TS Rookie Posts: 120

    Did you download the Microsoft Fix at the bottom of the page and run it if you cannot download from the computer that has the problem use another computer and download it to your USB drive then put it in the computer with the problem and run it from there.

    This will resolve the can't collect information
    http://forums.techguy.org/windows-xp/668985-solved-cant-collect-information.html

    Did you check the protocols to if they was corrupted.
     
  4. hkat2006

    hkat2006 TS Rookie

    I just now got a chance to run that "fix it" on my computer. I want to thank you for spending your time and helping me. My computer is working great now!
     
  5. Computerpete

    Computerpete TS Rookie Posts: 120

    Glad I could help
     
  6. gurumoorthym

    gurumoorthym TS Rookie

    And yes finally got a solution
    go to elevated cmd prompt and type "netsh winsock reset" and press enter
    then restart your system
    worked for me. hope it works for others too
     
  7. Thank you so much! I'm not great when it comes to laptop issues, and was searching for some easy-to-understand help for the same problem on my laptop, and your advice helped me to sort everything out!! Thank yooooou!
     

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