Inactive FBI locked out of PC virus

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Have had numerous problems and pop up virus. First noticed My microsoft word and office would not open then about a week later started getting an optimized scan virus pop up every time I started pc. Latest problem was a full screen pop up saying FBI locking out the pc and I was to pay 200 dollars with a green dot card and could only start the pc in safe mode.

Ran GMER and didn't produce any logs.


Malwarebytes Anti-Malware (Trial) 1.65.1.1000
www.malwarebytes.org
Database version: v2012.11.06.12
Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Wards-Lt :: WARDS [administrator]
Protection: Disabled
11/6/2012 6:57:44 PM
mbam-log-2012-11-06 (18-57-44).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 203086
Time elapsed: 4 minute(s), 9 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|GoogleChrome (Exploit.Drop.UR.2) -> Data: C:\Users\Wards-Lt\0.0640531840750318.exe -> Quarantined and deleted successfully.
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 2
C:\Users\Wards-Lt\Downloads\abiword_20624_d166458.exe (PUP.BundleOffers.IIQ) -> Quarantined and deleted successfully.
C:\Users\Wards-Lt\0.0640531840750318.exe (Exploit.Drop.UR.2) -> Quarantined and deleted successfully.
(end)


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-05.02)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 11/14/2011 3:37:17 PM
System Uptime: 11/6/2012 7:14:14 PM (0 hours ago)
.
Motherboard: Hewlett-Packard | | 165C
Processor: AMD Phenom(tm) II P650 Dual-Core Processor | Socket S1G4 | 780/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 452 GiB total, 351.79 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 1.492 GiB free.
E: is CDROM (CDFS)
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
64 Bit HP CIO Components Installer
AbiWord v2.8.6
Adobe AIR
Adobe Flash Player 11 ActiveX 64-bit
Adobe Flash Player 11 Plugin
Adobe Flash Player 11 Plugin 64-bit
Adobe Reader X (10.1.4)
Adobe Shockwave Player 11.5
Agatha Christie - Peril at End House
Aion
AMD Fuel
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI Catalyst Install Manager
Bejeweled 2 Deluxe
Bejeweled 3
Blackhawk Striker 2
Blasterball 3
Bonjour
Bounce Symphony
Browser Manager
BufferChm
Build-a-lot 2
C4700
Cake Mania
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
CCleaner
Chuzzle Deluxe
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
CyberLink YouCam
D3DX10
Diablo III
Diner Dash 2 Restaurant Rescue
Dora's World Adventure
Energy Star Digital Logo
ESU for Microsoft Windows 7
Farm Frenzy
FATE - The Traitor Soul
Forsaken World
GIMP 2.6.11
Google Chrome
Google Drive
Google Toolbar for Internet Explorer
Google Update Helper
GoToMeeting 5.1.0.880
Hewlett-Packard ACLM.NET v1.1.2.0
HP Auto
HP Client Services
HP Connection Manager
HP Customer Experience Enhancements
HP Documentation
HP Games
HP MovieStore
HP On Screen Display
HP Photosmart C4700 All-In-One Driver Software 13.0 Rel .6
HP Power Manager
HP Quick Launch
HP Setup
HP Setup Manager
HP Software Framework
HP Support Assistant
HPPhotoGadget
hpWLPGInstaller
HTC BMP USB Driver
HTC Driver Installer
HTC Sync
IDT Audio
iTunes
Java Auto Updater
Java(TM) 6 Update 22
Java(TM) 6 Update 24 (64-bit)
Java(TM) 6 Update 29
Java(TM) 7 Update 1
Java(TM) 7 Update 1 (64-bit)
Junk Mail filter update
Mah Jong Medley
Malwarebytes Anti-Malware version 1.65.1.1000
Mesh Runtime
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Calculator Plus
Microsoft Office 2010
Microsoft Office Click-to-Run 2010
Microsoft Office Starter 2010 - English
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Microsoft WSE 3.0 Runtime
Mozilla Firefox 11.0 (x86 en-US)
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB973685)
Mystery P.I. - Stolen in San Francisco
Namco All-Stars PAC-MAN
NCsoft Launcher
Network64
NVIDIA PhysX
Office Suite X 3.3
Optimizer Pro v3.0
Panda Cloud Antivirus
Pando Media Booster
PDFCreator
Penguins!
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
PS_AIO_06_C4700_SW_Min
Realtek Ethernet Controller Driver
Realtek PCIE Card Reader
REALTEK Wireless LAN Driver
Recovery Manager
RoxioNow Player
Scan
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Slingo Supreme
Software Assist
Steam
Synaptics Pointing Device Driver
Toolbox
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
WebReg
Wheel of Fortune 2
WildTangent Games App
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WMV9/VC-1 Video Playback
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
11/6/2012 9:15:34 AM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
11/6/2012 9:14:36 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
11/6/2012 9:14:36 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
11/6/2012 9:14:18 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD DfsC discache NetBIOS NetBT NNSALPC NNSHTTP NNSIDS NNSNAHSL NNSPICC NNSPOP3 NNSPROT NNSPRV NNSSMTP NNSSTRM NNSTLSC nsiproxy Psched PSINKNC rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
11/6/2012 9:14:16 AM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
11/6/2012 9:14:16 AM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
11/6/2012 9:14:16 AM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
11/6/2012 9:14:16 AM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
11/6/2012 9:14:16 AM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
11/6/2012 9:14:16 AM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
11/6/2012 9:14:16 AM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
11/6/2012 9:14:16 AM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
11/6/2012 9:14:16 AM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
11/6/2012 7:29:00 PM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.
11/6/2012 7:16:32 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
11/6/2012 7:14:59 PM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
11/6/2012 7:14:57 PM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
11/6/2012 7:14:56 PM, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147024891
11/6/2012 7:14:43 PM, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126
11/6/2012 6:52:28 PM, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 21
11/6/2012 6:52:28 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
11/6/2012 6:52:27 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
11/6/2012 6:52:24 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
11/6/2012 6:52:16 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
11/6/2012 6:52:11 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: discache NNSALPC NNSHTTP NNSIDS NNSPICC NNSPOP3 NNSPROT NNSPRV NNSSMTP NNSSTRM NNSTLSC PSINKNC spldr Wanarpv6
11/6/2012 6:52:09 PM, Error: Service Control Manager [7001] - The Client Virtualization Handler service depends on the Application Virtualization Client service which failed to start because of the following error: The dependency service or group failed to start.
11/6/2012 6:52:08 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
11/5/2012 9:00:43 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: %%-2147024891
11/5/2012 11:44:19 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the upnphost service.
11/3/2012 11:29:37 PM, Error: volsnap [36] - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
10/31/2012 7:15:41 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
10/31/2012 7:15:41 PM, Error: Service Control Manager [7000] - The Steam Client Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
.
==== End Of File ===========================



DDS (Ver_2012-11-05.02) - NTFS_AMD64
Internet Explorer: 9.0.8112.16448 BrowserJavaVersion: 10.1.0
Run by Wards-Lt at 19:27:29 on 2012-11-06
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3835.2308 [GMT -5:00]
.
AV: Panda Cloud Antivirus *Enabled/Updated* {3456760B-FDAA-FFFD-06C2-7BB528D2066C}
SP: Panda Cloud Antivirus *Enabled/Updated* {8F3797EF-DB90-F073-3C72-40C753554CD1}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Cloud Antivirus Firewall *Disabled* {0C6DF72E-B7C5-FEA5-2D9D-D280D6014117}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\ProgramData\Browser Manager\2.3.787.43\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\SysWOW64\ezSharedSvcHost.exe
C:\ProgramData\Browser Manager\2.3.787.43\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.exe
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Panda Security\Panda Cloud Antivirus\PSANHost.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Panda Security\Panda Cloud Antivirus\PSUAService.exe
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\HTC\HTC Sync 3.0\htcUPCTLoader.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Panda Security\Panda Cloud Antivirus\PSUAMain.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_ActiveX.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpConnectionManager.exe
C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\AUDIODG.EXE
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mWinlogon: Userinit = C:\Windows\SysWOW64\userinit.exe,
BHO: Software Assist: {11111111-1111-1111-1111-110011301126} - C:\Program Files (x86)\Software Assist\Software Assist.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {2EECD738-5844-4a99-B4B6-146BF802613B} - <orphaned>
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [Google Update] "C:\Users\Wards-Lt\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
uRun: [Optimizer Pro] C:\Program Files (x86)\Optimizer Pro\OptProLauncher.exe
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [Overwolf] C:\Program Files (x86)\Overwolf\Overwolf.exe -silent
uRun: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
uRun: [PlayNC Launcher] <no file>
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [HPConnectionManager] C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe
mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [HTC Sync Loader] "C:\Program Files (x86)\HTC\HTC Sync 3.0\htcUPCTLoader.exe" -startup
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [PSUAMain] "C:\Program Files (x86)\Panda Security\Panda Cloud Antivirus\PSUAMain.exe" /LaunchSysTray
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-Explorer: EnableShellExecuteHooks = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
LSP: mswsock.dll
Trusted Zone: clonewarsadventures.com
Trusted Zone: freerealms.com
Trusted Zone: soe.com
Trusted Zone: sony.com
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{6BA65F69-A1B0-4789-A525-91CA1F7CE3EA} : DHCPNameServer = 24.247.15.53 66.189.0.100 24.178.162.3
TCP: Interfaces\{C3039DB8-CB0D-48DA-ABD2-3AE0093523D9} : DHCPNameServer = 192.168.1.1
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-mWinlogon: Userinit = C:\Windows\SysWOW64\userinit.exe,
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-DPF: {CAFEEFAC-0017-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Wards-Lt\AppData\Roaming\Mozilla\Firefox\Profiles\po1qb2ee.default\
FF - prefs.js: browser.search.selectedEngine - Search the web (Babylon)
FF - prefs.js: browser.startup.homepage - hxxp://search.babylon.com/?affID=113959&tt=120912_cpc_3712_2&babsrc=HP_ss&mntrId=38a7b6ce000000000000ac8112934628
FF - prefs.js: keyword.URL - hxxp://search.babylon.com/?affID=113959&tt=120912_cpc_3712_2&babsrc=KW_ss&mntrId=38a7b6ce000000000000ac8112934628&q=
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.95\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\new_plugin\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\2\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Wards-Lt\AppData\Local\Google\Update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
---- FIREFOX POLICIES ----
FF - user.js: extensions.BabylonToolbar.autoRvrt - false
FF - user.js: extensions.BabylonToolbar_i.newTab - false
FF - user.js: extensions.BabylonToolbar.tlbrSrchUrl - hxxp://search.babylon.com/?babsrc=TB_def&mntrId=38a7b6ce000000000000ac8112934628&q=
FF - user.js: extensions.BabylonToolbar.id - 38a7b6ce000000000000ac8112934628
FF - user.js: extensions.BabylonToolbar.appId - {BDB69379-802F-4eaf-B541-F8DE92DD98DB}
FF - user.js: extensions.BabylonToolbar.instlDay - 15599
FF - user.js: extensions.BabylonToolbar.vrsn - 1.6.9.12
FF - user.js: extensions.BabylonToolbar.vrsni - 1.6.9.12
FF - user.js: extensions.BabylonToolbar_i.vrsnTs - 1.6.9.1212:56:13
FF - user.js: extensions.BabylonToolbar.prtnrId - babylon
FF - user.js: extensions.BabylonToolbar.prdct - BabylonToolbar
FF - user.js: extensions.BabylonToolbar.aflt - babsst
FF - user.js: extensions.BabylonToolbar_i.smplGrp - none
FF - user.js: extensions.BabylonToolbar.tlbrId - base
FF - user.js: extensions.BabylonToolbar.instlRef - sst
FF - user.js: extensions.BabylonToolbar.dfltLng - en
FF - user.js: extensions.BabylonToolbar.excTlbr - false
FF - user.js: extensions.BabylonToolbar.admin - false
FF - user.js: extensions.BabylonToolbar_i.babTrack - affID=113959&tt=120912_cpc_3712_2
FF - user.js: extensions.BabylonToolbar_i.babExt -
FF - user.js: extensions.BabylonToolbar_i.srcExt - ss
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2011-1-28 77952]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2011-1-28 38016]
R1 NNSALPC;NNSALPC;C:\Windows\System32\drivers\NNSAlpc.sys [2012-6-27 89128]
R1 NNSHTTP;NNSHTTP;C:\Windows\System32\drivers\NNSHttp.sys [2012-6-27 116776]
R1 NNSIDS;NNSIDS;C:\Windows\System32\drivers\NNSIds.sys [2012-6-27 113192]
R1 NNSPICC;NNSPICC;C:\Windows\System32\drivers\NNSpicc.sys [2012-6-27 93224]
R1 NNSPOP3;NNSPOP3;C:\Windows\System32\drivers\NNSPop3.sys [2012-6-27 116776]
R1 NNSPROT;NNSPROT;C:\Windows\System32\drivers\NNSProt.sys [2012-6-27 304680]
R1 NNSPRV;NNSPRV;C:\Windows\System32\drivers\NNSPrv.sys [2012-6-27 109096]
R1 NNSSMTP;NNSSMTP;C:\Windows\System32\drivers\NNSSmtp.sys [2012-6-27 112680]
R1 NNSSTRM;NNSSTRM;C:\Windows\System32\drivers\NNSStrm.sys [2012-7-12 219688]
R1 NNSTLSC;NNSTLSC;C:\Windows\System32\drivers\NNStlsc.sys [2012-6-27 105000]
R1 PSINKNC;PSINKNC;C:\Windows\System32\drivers\PSINKNC.sys [2012-7-13 205352]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-2-28 204288]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-2-28 354304]
R2 AMD Reservation Manager;AMD Reservation Manager;C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe [2010-6-17 194496]
R2 Browser Manager;Browser Manager;C:\ProgramData\Browser Manager\2.3.787.43\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.exe [2012-10-10 2309656]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
R2 ezSharedSvc;Easybits Services for Windows;C:\Windows\System32\ezSharedSvcHost.exe --> C:\Windows\System32\ezSharedSvcHost.exe [?]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-9-9 86072]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2012-3-5 35200]
R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2011-12-17 2413056]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-11-6 399432]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-11-6 676936]
R2 NanoServiceMain;Panda Cloud Antivirus Service;C:\Program Files (x86)\Panda Security\Panda Cloud Antivirus\PSANHost.exe [2012-7-13 140064]
R2 PassThru Service;Internet Pass-Through Service;C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe [2011-9-15 88576]
R2 PSINAflt;PSINAflt;C:\Windows\System32\drivers\PSINAflt.sys [2012-7-13 167464]
R2 PSINFile;PSINFile;C:\Windows\System32\drivers\PSINFile.sys [2012-7-13 119336]
R2 PSINProc;PSINProc;C:\Windows\System32\drivers\PSINProc.sys [2012-7-13 123944]
R2 PSINProt;PSINProt;C:\Windows\System32\drivers\PSINProt.sys [2012-7-13 130088]
R2 PSUAService;Panda Product Service;C:\Program Files (x86)\Panda Security\Panda Cloud Antivirus\PSUAService.exe [2012-7-13 36640]
R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-11-26 399344]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2011-7-20 46136]
R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\System32\drivers\clwvd.sys [2010-7-28 31088]
R3 hpCMSrv;HP Connection Manager 4 Service;C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe [2011-9-13 1098296]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2012-11-6 25928]
R3 PSKMAD;PSKMAD;C:\Windows\System32\drivers\PSKMAD.sys [2012-11-5 57928]
R3 RSPCIESTOR;Realtek PCIE CardReader Driver;C:\Windows\System32\drivers\RtsPStor.sys [2011-7-20 338536]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-12-17 425064]
R3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\Windows\System32\drivers\rtl8192ce.sys [2011-7-20 878184]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-7-20 44672]
S1 NNSNAHSL;Network Activity Hook Server LightWeight Filter Driver;C:\Windows\System32\drivers\NNSNAHSL.sys [2012-6-27 33320]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 HTCAND64;HTC Device Driver;C:\Windows\System32\drivers\ANDROIDUSB.sys [2009-11-2 33736]
S3 htcnprot;HTC NDIS Protocol Driver;C:\Windows\System32\drivers\htcnprot.sys [2010-6-25 36928]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-11-14 1255736]
S3 xsherlock;xsherlock;C:\Windows\System32\xsherlock.xem --> C:\Windows\System32\xsherlock.xem [?]
S4 NNSPIHSW;NNSPIHSW;C:\Windows\System32\drivers\NNSPihsw.sys [2012-6-27 68648]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2012-11-06 23:56:50 -------- d-----w- C:\Users\Wards-Lt\AppData\Roaming\Malwarebytes
2012-11-06 23:56:45 -------- d-----w- C:\ProgramData\Malwarebytes
2012-11-06 23:56:44 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2012-11-06 23:56:44 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2012-11-05 16:41:39 57928 ----a-w- C:\Windows\System32\drivers\PSKMAD.sys
2012-11-04 03:14:27 -------- d-----w- C:\Users\Wards-Lt\AppData\Roaming\WildTangent
2012-11-02 00:51:56 -------- d-----w- C:\Users\Wards-Lt\AppData\Local\Chromium
2012-11-01 01:01:06 -------- d-----w- C:\Users\Wards-Lt\AppData\Local\PMB Files
2012-11-01 01:01:00 -------- d-----w- C:\ProgramData\PMB Files
2012-11-01 01:00:51 -------- d-----w- C:\Program Files (x86)\Pando Networks
2012-11-01 01:00:45 -------- d-----w- C:\Users\Wards-Lt\.swt
2012-11-01 01:00:41 -------- d-----w- C:\Users\Wards-Lt\AppData\Local\Pando_Temp
2012-11-01 00:47:51 -------- d-----w- C:\Users\Wards-Lt\AppData\Local\assembly
2012-11-01 00:47:20 -------- d-----w- C:\Program Files (x86)\NCSoft
2012-10-31 23:10:31 -------- d-----w- C:\Program Files (x86)\Common Files\Steam
2012-10-31 23:10:26 -------- d-----w- C:\Program Files (x86)\Steam
2012-10-13 23:44:28 666720 ----a-w- C:\Windows\SysWow64\xsherlock.xem
2012-10-13 23:26:20 -------- d-----w- C:\Users\Wards-Lt\AppData\Local\Overwolf
2012-10-13 23:25:36 -------- d-----w- C:\Program Files (x86)\NVIDIA Corporation
2012-10-13 23:24:34 -------- d-----w- C:\Program Files (x86)\Common Files\Wise Installation Wizard
2012-10-08 16:30:23 -------- d-----w- C:\ProgramData\Blizzard Entertainment
2012-10-08 16:30:23 -------- d-----w- C:\Program Files (x86)\Diablo III
2012-10-08 16:30:23 -------- d-----w- C:\Program Files (x86)\Common Files\Blizzard Entertainment
2012-10-08 16:29:02 -------- d-----w- C:\ProgramData\Battle.net
.
==================== Find3M ====================
.
2012-08-21 17:01:20 33240 ----a-w- C:\Windows\System32\drivers\GEARAspiWDM.sys
2012-08-21 17:01:20 125872 ----a-w- C:\Windows\System32\GEARAspi64.dll
2012-08-21 17:01:20 106928 ----a-w- C:\Windows\SysWow64\GEARAspi.dll
.
============= FINISH: 19:29:15.42 ===============
 
Welcome aboard
yahooo.gif


Please, observe following rules:
  • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
  • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
  • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
  • Never run more than one scan at a time.
  • Keep updating me regarding your computer behavior, good, or bad.
  • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
  • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
  • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

==============================

For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool 64-Bit and save it to a flash drive.

Plug the flashdrive into the infected PC.

If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

If you are using Vista or Windows 7 enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Next...

Re-run FRST again.
Type the following in the edit box after "Search:".

services.exe

Click Search button and post the log (Search.txt) it makes in your reply.

I'll expect two logs:
- FRST.txt
- Search.txt
 
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