It looks as though my computer is infected with the FedEx fraud trojan. I was expecting a package for an online purchase two days ago and thought I had missed delivery...so when I received an email supposedly from FedEx stating they attempted delivery and I would have to pick up my package, I didn't doubt it. The email had a button to download a document to take with me...I shouldn't have let my guard down. When the document downloaded, I was on FireFox and the download asked which program should I use to open it...and for some reason was automatically selected to Internet Explorer instead of the usual Adobe Reader. I couldn't open the file...that's when I realized something was up. I googled this email, and was immediately bombarded by warnings and blogs about this threat. I've run an AVG scan, Malwarebytes, Spyware, Microsoft Security Essentials, Glary Utilies, CCleaner, TDSSKiller and none of them came up with anything. But, when I ran SpyBot, the file showed up in red. Once finished running a clean, Spybot will claim to have removed the Fraud.FedEx trojan...only when Spybot is run a second time is it revealed the my computer is still infected. That, and the fact that I and everyone in my household has received a message from RoadRunner blocking us from using the WIFI connection because 'someone's device is infected with a virus'. Basically, the service provider is limiting internet access. I booted my laptop in SafeMode and ran the Spybot program (run as administer) and the results looked promising as I ran the cleaner another 2 times before booting the computer back to normal mode. Well, my sister just showed me this RoadRunner message on her smartphone, so I'm on here running SpyBot again to see if the trojan is still on here...and it is! I'm not too familiar with the ins and outs of computers, I'm not tech savvy at all...hence all the software. But, any help you can provide me would be greatly appreciated as I really don't know what to do from this point on.