Firefox Problem

By nickeh
Oct 18, 2007
  1. first off, i should probably let everyone know that i'm running windows vista.

    my problem is, everytime i try to use firefox, it shuts down almost immediately. i get an error message that says "firefox has stopped working -- a problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available." and i'm never provided with a solution, of course.

    anyways, firefox worked just fine on this computer, up until a few weeks ago or so. i can't tell you exactly when it stopped working properly, or a possible why.. because many people use this computer. oh yeah, one more thing.. i've already tried reinstalling the program.

    any help/suggestions would be appreciated.
  2. claw

    claw TS Rookie Posts: 28

    Try to unninstall it, use CCleaner to delete temp files (registry include) and install it again.

    Regards ;)
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    The best way to troubleshoot the reason for an unknown problem is to go to the Event Viewer. This holds logs of System Events, Application Events and shows Event Errors that will help determine a cause.

    Follow this path:
    Control Panel> Administrative Tools> Event Viewer> click on System & Apps individually, on the left and look for errors on the right screen that will open. Right click on error > Properties> Note Event # and Source:

    When you open any event there is a "copy" button below the up/down arrows. Click that, then go to any place that allows you to type (ie. notepad, wordpad, this board) and you can paste (use CTRL-V) the event details there. You do not need to include the lines of code that follow the Description.

    Ignore Warnings And Information Events, just look for Errors- in your case, you will be looking for the Error that happened at the time Firefox shut down.

    Firefox only shut down on me twice- both times when I was logging on to a government site I had access to. When I entered my password, it crashed FF. Interestingly enough, I found the problem was the site and not my system!
  4. Po`Girl

    Po`Girl TS Rookie Posts: 595

    Try starting Firefox in "Firefox safe mode" - Start/Programs/Firefox (safe mode)

    or whatever the Vista equivalent is.

    That will set everything to default and disable extensions.You can then figure out

    what is causing the problem.

  5. mrdogey

    mrdogey TS Rookie

    Having the same problem as Nickeh, but this has only been happening since this morning. I did what bob told him to do and I got this for my error.

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 10/20/2007
    Time: 4:46:59 PM
    User: N/A
    Computer: ALFRED
    Faulting application firefox.exe, version 1.8.20071.816, faulting module firefox.exe, version 1.8.20071.816, fault address 0x00056002.

    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 66 69 72 ure fir
    0018: 65 66 6f 78 2e 65 78 65 efox.exe
    0020: 20 31 2e 38 2e 32 30 30 1.8.200
    0028: 37 31 2e 38 31 36 20 69 71.816 i
    0030: 6e 20 66 69 72 65 66 6f n firefo
    0038: 78 2e 65 78 65 20 31 2e x.exe 1.
    0040: 38 2e 32 30 30 37 31 2e 8.20071.
    0048: 38 31 36 20 61 74 20 6f 816 at o
    0050: 66 66 73 65 74 20 30 30 ffset 00
    0058: 30 35 36 30 30 32 0d 0a 056002..
  6. Po`Girl

    Po`Girl TS Rookie Posts: 595

    Those numbers means nothing except "it crashed" :)

    Did you try the firefox safe mode option ?
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Thank you for posting the Error Event: have you kept up with the Firefox updates the last few days? We're up to v2.0.0.8 now. Have you added any extensions or plug-ins?

    I do a lot of troubleshooting using the Event Viewer Errors and this is the first time I've seen Firefox as both the Faulting application AND faulting module! Things to consider:
    1. Have you install, uninstall or updated recently?
    2. Which version of Firefox do you currently have? If it's not v2.0.0.8, did the problem begin "after" you updated from v2.0.0.7 to v2.0.0.8?
    3. There have been some crashes reported related to entering or leaving a site that requires Flash- bug reports have been made.
    4. Bad memory could cause a crash
    5. Are you having any other problem with anythings else in your system- hardware or software?
    6 Please give system specs> OS, browser & version, Installed RAM.
  8. nickeh

    nickeh TS Rookie Topic Starter

    i tried a couple of the suggestions but still had the same problem. ended up downloading opera instead. i just downgraded to windows XP this evening though, so no worries there. thanks to all those who replied and sorry for my delayed response. i've been busy and what-not.
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