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Fixing a startup driver error

  1. First off, I'm not sure I'm posting this in the right forum. Please no hard feelings, wasn't sure what topic to post it under.
    I'm fixing a computer for a friend and I had removed AVG antivirus from their computer due to them have (2) anti-virus programs running at the same time.. The Resident AV is Microsoft Security Essentials. In doing so, I have come across the problem of the computer hanging up upon startup. Sometimes it will start without a problem, other times it will freeze.. may get a BSOD, may not. Always during startup though I can see in the even viewer there there is an error with a driver remaining with AVG anti-virus. Error in viewer is: Service Control Manager

    The following boot-start or system-start driver(s) failed to load:

    AVGIDSHX

    i8042prt

    I have searched some on the net and cannot seem to remove the driver myself. If anyone can give me some tips to remove this said driver or file so that the computer will start normally again, I would really appreciate it.

    Thanks
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,984   +168

    "i8042prt" This is a keyboard/mouse driver. Is this a laptop? Did AVG uninstall properly and completely?
     
  3. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    No this is a desktop PC. I have a plain logitec usb keyboard and mouse attached to the computer. And yes I uninstalled avg from the add remove programs menu.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,984   +168

    So are you still getting the start up errors?
     
  5. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    Yes it only happens occasionally.

    Sorry for the slow replies im at work all weekend. I already had it uninstalled before posting this thread
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,984   +168

    So you ARE still getting these start up errors?
     
  7. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    >>>>>>>YES<<<<<<<<<
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,984   +168

    The computer may be infected with malware:
    AVGIDSHX
    IDS Application Activity Monitor Helper Driver. You uninstalled AVG, but this is part of AVG still being flagged by Windows. Can you do a "clean" fresh install of Windows?
     
  9. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    No. There is too much pics/ info/ programs to back up without getting an external hard drive. Also the pc isnt mine so that would be an extreme decision. That is an obvious fix but a last resort.

    Please dont close the thread if I dont answer you back quickly. Like I said earlier I have work all weekend so my time to run logs and such is very limited. Thanks for your time and patience
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,984   +168

    How about backing up using a flash drive or DVD?
     
  11. Cobalt006

    Cobalt006 TS Maniac Posts: 1,855   +184

    You can try AVG uninstaller. I had the same problem on a computer a while back when I removed AVG. The computer kept blue screening, You can get it at. www.avg.com/us-en/utilities It work for me. It may or may not. Can 't hurt to try.
     
     
  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,984   +168

    Yeah, I'm such a fan of doing a fresh install of Windows. There are so many that don't back up important data regularly. Now days it is so easy to do...
     
  13. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    Is it something that cant be fixed easily? Reformatting seams like an extreme option
     
  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,984   +168

  15. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    No Malware
    Malwarebytes LOG:

    Malwarebytes Anti-Malware 1.65.1.1000
    www.malwarebytes.org
    Database version: v2012.10.21.01
    Windows Vista Service Pack 2 x86 NTFS
    Internet Explorer 9.0.8112.16421
    Scott :: SCOTT-PC [administrator]
    10/20/2012 9:10:14 PM
    mbam-log-2012-10-20 (21-10-14).txt
    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 208389
    Time elapsed: 6 minute(s), 1 second(s)
    Memory Processes Detected: 0
    (No malicious items detected)
    Memory Modules Detected: 0
    (No malicious items detected)
    Registry Keys Detected: 0
    (No malicious items detected)
    Registry Values Detected: 0
    (No malicious items detected)
    Registry Data Items Detected: 0
    (No malicious items detected)
    Folders Detected: 0
    (No malicious items detected)
    Files Detected: 0
    (No malicious items detected)
    (end)
     
  16. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

  17. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,984   +168

    Did you try the AVG uninstaller?
     
  18. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    Yes, that seemed to help. I also ran the cleaner and computer seams to be running much better in terms of speed honestly. I still see a service controll error in the Events viewer though. {i8042prt} is the driver error still.. You said earlier that it was due to a keyboard or mouse issue. I only have a Logitec keyboard and mouse connected to the computer though. They didn't come with any type of driver software. Unless windows failed to load drivers for them maybe??
     
  19. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    I don't see the AVG driver error in the Events log. I restarted the computer several times and no BSOD. I would still like to get rid of the error I just mentioned above though if possible. Not sure if there is a fix for it though
     
  20. Cobalt006

    Cobalt006 TS Maniac Posts: 1,855   +184

    If you are running a USB keyboard . You will get this error if your PS2 port is still active. It really will not hurt anything, My old computer had it from the day it was new, Because I did not use that port, So what I did here not to long a go was go in the Bios and disable My PS2 ports. After that I never got that error again . You may or may not be able to do this depends On what type Bios you have and what make of computer, Home build or Retail. There are other ways threw the windows registry, But I really don't remember them off hand. If you click on the error It should show you a link from Microsoft they may help you out with a solution. Or Maybe TMagic will know one.
     
  21. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,984   +168

    Are there any yellow exclamation points in the device manager?
     
  22. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    Yes quite a few to be honest.. I will let you know what they are once I get home from work tonight. Thanks for the help so far.
     
  23. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,984   +168

    You're welcome. We will have to "fix" those yellow exclamation points
     
  24. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    So in the device manager the was one exclamation point for an old 56k modem. I tried to update the driver and it was unsuccessful. I then tried to go online and search for a driver via name of the modem and the computer BSOD'ed on me.. NOOOOO. So now I thought that we may have had everything fixed but alas we did not.
    Under network adapters :
    isatap.{9e298896-CA27-4494-8D76-DF4C5B537147}

    The other netword adapter is Realtek RTL8168C/8111C, but that is working properly.. Now I'm not sure if that was the cause of the crash or not, so I disabled it. Here is the error in event log:

    Log Name: System
    Source: EventLog
    Date: 10/21/2012 8:55:21 PM
    Event ID: 6008
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Scott-PC
    Description:
    The previous system shutdown at 8:52:13 PM on 10/21/2012 was unexpected.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-10-22T00:55:21.000Z" />
    <EventRecordID>184244</EventRecordID>
    <Channel>System</Channel>
    <Computer>Scott-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>8:52:13 PM</Data>
    <Data>10/21/2012</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>375</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DC070A0000001500140034000D009401DC070A0001001600000034000D009401600900003C000000010000006009000000000000B00400000100000000000000</Binary>
    </EventData>
    </Event>

    Any Idea's? And I don't have work at all till friday so I'm free good to go full boar.

    Also Second Error in the same time frame.

    Log Name: Security
    Source: Microsoft-Windows-Eventlog
    Date: 10/21/2012 8:55:26 PM
    Event ID: 1101
    Task Category: Event processing
    Level: Error
    Keywords: Audit Success
    User: N/A
    Computer: Scott-PC
    Description:
    Audit events have been dropped by the transport. The real time backup file was corrupt due to improper shutdown.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Eventlog" Guid="{fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}" />
    <EventID>1101</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>101</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4020000000000000</Keywords>
    <TimeCreated SystemTime="2012-10-22T00:55:26.313Z" />
    <EventRecordID>51004</EventRecordID>
    <Correlation />
    <Execution ProcessID="1068" ThreadID="1852" />
    <Channel>Security</Channel>
    <Computer>Scott-PC</Computer>
    <Security />
    </System>
    <UserData>
    <AuditEventsDropped xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
    <Reason>34</Reason>
    </AuditEventsDropped>
    </UserData>
    </Event>
     
  25. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    Wow And another BSOD:







    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.0.6002.2.2.0.768.3

    Locale ID: 1033
    Additional information about the problem:

    BCCode: a

    BCP1: FFFFFFF4

    BCP2: 00000002

    BCP3: 00000000

    BCP4: 8244D9CC

    OS Version: 6_0_6002

    Service Pack: 2_0

    Product: 768_1
    Files that help describe the problem:

    C:\WINDOWS\Minidump\Mini102212-01.dmp

    C:\Users\Scott\AppData\Local\temp\WER-56238-0.sysdata.xml

    C:\Users\Scott\AppData\Local\temp\WER7DC6.tmp.version.txt
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