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Fixing a startup driver error

Discussion in 'Windows BSOD, Freezing, Restarting Help' started by Jason Sullivan, Oct 18, 2012.

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  1. Tmagic650 TS Ambassador Posts: 18,767   +62

    Are there any yellow exclamation points in the device manager?
  2. Jason Sullivan TechSpot Member Posts: 34

    Yes quite a few to be honest.. I will let you know what they are once I get home from work tonight. Thanks for the help so far.
  3. Tmagic650 TS Ambassador Posts: 18,767   +62

    You're welcome. We will have to "fix" those yellow exclamation points
  4. Jason Sullivan TechSpot Member Posts: 34

    So in the device manager the was one exclamation point for an old 56k modem. I tried to update the driver and it was unsuccessful. I then tried to go online and search for a driver via name of the modem and the computer BSOD'ed on me.. NOOOOO. So now I thought that we may have had everything fixed but alas we did not.
    Under network adapters :
    isatap.{9e298896-CA27-4494-8D76-DF4C5B537147}

    The other netword adapter is Realtek RTL8168C/8111C, but that is working properly.. Now I'm not sure if that was the cause of the crash or not, so I disabled it. Here is the error in event log:

    Log Name: System
    Source: EventLog
    Date: 10/21/2012 8:55:21 PM
    Event ID: 6008
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Scott-PC
    Description:
    The previous system shutdown at 8:52:13 PM on 10/21/2012 was unexpected.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-10-22T00:55:21.000Z" />
    <EventRecordID>184244</EventRecordID>
    <Channel>System</Channel>
    <Computer>Scott-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>8:52:13 PM</Data>
    <Data>10/21/2012</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>375</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DC070A0000001500140034000D009401DC070A0001001600000034000D009401600900003C000000010000006009000000000000B00400000100000000000000</Binary>
    </EventData>
    </Event>

    Any Idea's? And I don't have work at all till friday so I'm free good to go full boar.

    Also Second Error in the same time frame.

    Log Name: Security
    Source: Microsoft-Windows-Eventlog
    Date: 10/21/2012 8:55:26 PM
    Event ID: 1101
    Task Category: Event processing
    Level: Error
    Keywords: Audit Success
    User: N/A
    Computer: Scott-PC
    Description:
    Audit events have been dropped by the transport. The real time backup file was corrupt due to improper shutdown.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Eventlog" Guid="{fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}" />
    <EventID>1101</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>101</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4020000000000000</Keywords>
    <TimeCreated SystemTime="2012-10-22T00:55:26.313Z" />
    <EventRecordID>51004</EventRecordID>
    <Correlation />
    <Execution ProcessID="1068" ThreadID="1852" />
    <Channel>Security</Channel>
    <Computer>Scott-PC</Computer>
    <Security />
    </System>
    <UserData>
    <AuditEventsDropped xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
    <Reason>34</Reason>
    </AuditEventsDropped>
    </UserData>
    </Event>
  5. Jason Sullivan TechSpot Member Posts: 34

    Wow And another BSOD:







    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.0.6002.2.2.0.768.3

    Locale ID: 1033
    Additional information about the problem:

    BCCode: a

    BCP1: FFFFFFF4

    BCP2: 00000002

    BCP3: 00000000

    BCP4: 8244D9CC

    OS Version: 6_0_6002

    Service Pack: 2_0

    Product: 768_1
    Files that help describe the problem:

    C:\WINDOWS\Minidump\Mini102212-01.dmp

    C:\Users\Scott\AppData\Local\temp\WER-56238-0.sysdata.xml

    C:\Users\Scott\AppData\Local\temp\WER7DC6.tmp.version.txt
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  6. Tmagic650 TS Ambassador Posts: 18,767   +62

    Is that old 56k modem still installed? If so, remove it
    "Intra-Site Automatic Tunnel Addressing Protocol (ISATAP)" This has to do with a network adapter, suggesting that the network driver isn't working, installed or configured properly
    "The other network adapter is Realtek RTL8168C/8111C, but that is working properly"... How many network adapters are installed? You can post minidump files by going to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-click sending the files to a compressed(zipped)folder. Upload that folder as a file here
     
  7. Jason Sullivan TechSpot Member Posts: 34

    It has both of those drivers for Network Adapters in the Device Manager. I disabled the "isatap" being that it had a yellow exclamation point. the computer did BSOD afterwards though. There are no files in the Minidump folder to upload. witch I find quit odd.
  8. Tmagic650 TS Ambassador Posts: 18,767   +62

    "I disabled the "isatap" being that it had a yellow exclamation point"... If you delete it, will it return after a reboot?

    "C:\WINDOWS\Minidump\Mini102212-01.dmp" This means that you have at least 1 minidump file named Mini102212-01.dmp
  9. Jason Sullivan TechSpot Member Posts: 34

    I deleted the driver after I unistalled the 56k modem. It did not return after the restart. I will search for the file a little more in depth. That folder shows no files, but I know there is minidump files.
  10. Tmagic650 TS Ambassador Posts: 18,767   +62

    Are all the yellow exclamation points gone now? Get into the Control Panel, System, Advanced System Settings. Select Start up and Recovery, Settings. Un-check automatically restart, and select small minidump (256k). While you are there, un-check time to display list of operating systems, and set time to display recovery options when needed to 5 seconds. This will speed up boot times a bit, and it may clear up the minidump issue
  11. Jason Sullivan TechSpot Member Posts: 34

    Yes the yellow Exclamation points are now gone after I uninstalled the network driver.. It never reinstalled itself afterwards. I did what you said and changed the start-up and recovery options. It did make it a little faster. There is only one OS on the computer anyway. I haven't seen a BSOD since I uninstalled the other network driver. But like I said earlier, It would BSOD on me maybe twice a week. Is there any other tests I can run in order check and see if everything is working properly?
  12. Tmagic650 TS Ambassador Posts: 18,767   +62

    Are you still using Microsoft Security Essentials? If so, you should be good. Just run the temp file cleaner twice a week, letting it restart your computer
  13. Jason Sullivan TechSpot Member Posts: 34

    Ok will do. I let the pc restart many tines since fixing the driver and haven't had any BSOD's yet. Thanks for your help. To think it was something simple as a driver......
  14. Tmagic650 TS Ambassador Posts: 18,767   +62

    Okay, good luck...