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Fixing a startup driver error

  1. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,915   +167

    Is that old 56k modem still installed? If so, remove it
    "Intra-Site Automatic Tunnel Addressing Protocol (ISATAP)" This has to do with a network adapter, suggesting that the network driver isn't working, installed or configured properly
    "The other network adapter is Realtek RTL8168C/8111C, but that is working properly"... How many network adapters are installed? You can post minidump files by going to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-click sending the files to a compressed(zipped)folder. Upload that folder as a file here
     
  2. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    It has both of those drivers for Network Adapters in the Device Manager. I disabled the "isatap" being that it had a yellow exclamation point. the computer did BSOD afterwards though. There are no files in the Minidump folder to upload. witch I find quit odd.
     
  3. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,915   +167

    "I disabled the "isatap" being that it had a yellow exclamation point"... If you delete it, will it return after a reboot?

    "C:\WINDOWS\Minidump\Mini102212-01.dmp" This means that you have at least 1 minidump file named Mini102212-01.dmp
     
  4. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    I deleted the driver after I unistalled the 56k modem. It did not return after the restart. I will search for the file a little more in depth. That folder shows no files, but I know there is minidump files.
     
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,915   +167

    Are all the yellow exclamation points gone now? Get into the Control Panel, System, Advanced System Settings. Select Start up and Recovery, Settings. Un-check automatically restart, and select small minidump (256k). While you are there, un-check time to display list of operating systems, and set time to display recovery options when needed to 5 seconds. This will speed up boot times a bit, and it may clear up the minidump issue
     
  6. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    Yes the yellow Exclamation points are now gone after I uninstalled the network driver.. It never reinstalled itself afterwards. I did what you said and changed the start-up and recovery options. It did make it a little faster. There is only one OS on the computer anyway. I haven't seen a BSOD since I uninstalled the other network driver. But like I said earlier, It would BSOD on me maybe twice a week. Is there any other tests I can run in order check and see if everything is working properly?
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,915   +167

    Are you still using Microsoft Security Essentials? If so, you should be good. Just run the temp file cleaner twice a week, letting it restart your computer
     
  8. Jason Sullivan

    Jason Sullivan TS Member Topic Starter Posts: 34

    Ok will do. I let the pc restart many tines since fixing the driver and haven't had any BSOD's yet. Thanks for your help. To think it was something simple as a driver......
     
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,915   +167

    Okay, good luck...
     


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