TechSpot

Freezing and rebooting itself

By hoerster
Apr 5, 2009
  1. Here is my problem. I bought this computer from a friend ran fine no problems for several weeks. I needed to change some programs and required admin. passwd.
    The guy didn't remember.... so clean format and install of OS. Updated drivers, software, virus dif., the works.
    Well a few days later it started freezing for 5-10 min., I had no mouse or keyboard.
    If I was listening to music it would do like a scratched CD and skip. Then it would come back right were it left off music, mouse everything. I have taken al HW out and replced it, still hosed up and would then sometimes reboot itself. I though maybe a jumper or something... I am just beside myself(and the PC). Can someone please help me with brainstoming possibalities with this?
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  3. hoerster

    hoerster TS Rookie Topic Starter

    I remember when I was working we would delet the init. passwd file, I just remebered to late. I have been trying to fix this for weeks and finally gooled the proble. I thank you for you response. I ran the mem chck all was fine, came back good. I have also added the websites for all drivers (I believe). I have become obsesed with the updating and do that and a scan, run a report and check the old event log to see if there is anything. I have been able to find nothing as of yet.
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Well it sounds as though you are as thorough as me

    Seeming your computer has restarted I wonder if any Minidumps were created in C:\windows\Minidump folder?
    I also wonder what the event logs do say?

    Another point is your software installed (even though you formatted) I've found things like horrible AVG and Zone Alarm can cause issues

    And have you tried removing all hardware addons?

    Lastly (or firstly ;)) I would probably pull the computer apart and blow out all internal dust especially on your Power Supply \ CPU and Ram area (well everywhere :D)

    Maybe that might help further :confused:
    By the way if it works ok in Safe Mode, then it leans towards software related
    And obviously there are no Virus and malware present?
     
  5. hoerster

    hoerster TS Rookie Topic Starter

    I had never looked in My Minidump, but it is empty... and as far as the event log there are a few entries that I am not sure of... If you know of something specific to look at, I'll let you know what it says. I am unsure of the hardware addons... or how to remove them, if I have them.
    The dust was the first thing to go :) (funny)
    I was on the phone with support for 3 days off and on it would freeze in safe mode. I can't recall if it rebooted itself though.

    By the way the 3 day support call ended with them telling me to boot in CMOS and see if it freezes or reboots.... That was a week ago, if never hosed or rebooted in three hours.
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    What happens if you remove the Video card (if you have onboard)
    And you didn't say what Antivirus you are using etc
    By the way some members say they have formatted, and then I later find they either "Repaired" or formatted a long time ago.
    Another by the way, never format again (I never do) I always remove the Partition as described here: http://www.techspot.com/vb/topic123957.html

    Here's a quote ;)
     
  7. hoerster

    hoerster TS Rookie Topic Starter

    You mean remove it (videocard) and reboot ?
    The AV is McAfee it updates and scans every morning.
    I am pretty sure it was afull format and good install. When the problem kept occuring thats when I put the install disc in and ran the memtest, and did all my pulling and cleaning of the system. I have looked at the link you suggested for the memtest and will run that; as well as the partition link.
    I thought in my cleaning I pulled a jumper lose or someting, but everything works fine. except for the freezing, I'm lost:(
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Thanks well here's the answer :grinthumb

    Uninstall your McAfee Antivirus
    Then run the McAfee Removal Tool

    Install Avira free AntiVirus

    Download Malwarebytes; Update it; then run a full scan (remove all found Malwares)
    You need to run this multiple times, until all hidden Malwares are uncovered and removed

    There you go ;)

    No reply required on This is just paid for, or I don't have malware etc etc Just do the above and then reply ;) I very much doubt it will restart after that. (seeming McAfee is very bad)
     
  9. hoerster

    hoerster TS Rookie Topic Starter

    Really..... Well kimsland I am going to do that and reboot and I will let you know.
    Thank you for your help... you rock.

    Uninstall your McAfee Antivirus
    Then run the McAfee Removal Tool

    the website will not come up. I've removed the AV from control pan. and when I click the above link, I am not allwed to download the file?
     
  10. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Well that's leaning more towards Malware involved
    The link pops up for me very quickly

    Maybe restart first
    Otherwise try Safe Mode with Networking
    Then click on it :grinthumb
     
  11. hoerster

    hoerster TS Rookie Topic Starter

    Coolness, i will. thanks
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Wow I thought I was quick to post :D
     
  13. hoerster

    hoerster TS Rookie Topic Starter

    I am very adiment about resolving this problem.... I rebooted and it hosed on start up for 6 mins. And I still can not access the removal link.
    AHHHH... Let me do the safe mode like suggested. I'll be back :)

    I am new to the site and was chating with someone earlier. They are no longer on line. My PC will hose up at random times, I have tried everything I know to do and would like som e suggestions of what else I could try.

    still hosed up after that... I reinstalled my McAfee, since that was not the problem. I took the hole system apart again all hardware... Reinstalled all the HW, made sure all jumpers were connected all fans, updated EVERYTHING Ran full scans of EVERYTHING :(
     
  14. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  15. hoerster

    hoerster TS Rookie Topic Starter

    Cool... Welcome back.
     
  16. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    :confused:

    I never left
     
  17. hoerster

    hoerster TS Rookie Topic Starter

    You want me to attach both logs to this page

    I thought it said you were offline not to long ago.. I am new at this I probley didn't know what is was looking at ;)
     
  18. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Oh my little light says offline
    But in actual fact I'm online, well always ;)

    Anyway yes pls ATTACH the logs :D

    What ever you do don't paste them in, because I'll probably think you don't need anymore help ;)

    Also use EDIT instead of replying to yourself
    And try to keep to one thread ie this one

    My my there's a lot to know :)
     
  19. hoerster

    hoerster TS Rookie Topic Starter

    The logs

    I see... Okay that wasn't to bad.
     
  20. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  21. hoerster

    hoerster TS Rookie Topic Starter

    Should I uninstall McAfee like earlier and install the recommened on the above lin. and thanks for your time... You've been great. For future referance, do I quick Reply or Post reply under your message?
     
  22. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    I prefer Avira
    And McAfee is what got you into the mess (ie it's not very good :()

    Post Reply is good, but at this stage you need to follow all 8 steps in line (even do the Malwarebytes scan again) and then create a New Thread in the Virus Malware forum


    NOTE: I won't be looking at the logs in this thread or forum
     
  23. hoerster

    hoerster TS Rookie Topic Starter

    Thank you and you've have been great. I will continue to come to this site for all furture help.:D
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...