getting "Access denied" during installation of Windows XP update

By Kay
May 30, 2005
  1. My friend is having trouble getting a Windows update sp2 installed. It gets to the point of almost completing the installation, then it gives her a "Access Denied" message, and then uninstalls the download. I have never seen this before and am trying to figure it out. Any help out there would be appreciated much! :wave:
  2. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

    Is her copy legit?

    If so, was it previously used on another system?
    If so, does she have a new approved install code from microsoft?
    You'll have to call microsoft to get it.
    XP is only licensed for one computer at any time.
  3. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    It is best to download the whole SP2 or get the (free) CD from M$ direct or from a friend.
    XPSP2.EXE is about 260MB though!
    Do not try to install SP2 via automatic updates or 'online'.
  4. Kay

    Kay TS Rookie Topic Starter

    Yes, her copy is legit, her computer is a dell and only two year old, she never had trouble with the downloads before, her first update of xp no problem, only the sp2 one. Her downloads come automatically. Thanks for any help
  5. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    Tell her to switch OFF automatic updates. Then follow my previous post.
  6. networkwiz

    networkwiz TS Rookie

    Same Problem

    My boss at work is having the same problem on his home PC. I am going to copy the service pack onto a cd and let him take that home to see if it solves the issue.
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