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Getting random purple screen of death

By fullbird
Oct 19, 2012
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  1. Getting random purple SOD. Thinking its my new video card (Radeon HD 5450). Got it to support dual monitors. This is my work computer and I keep forgetting my second monitor at home and have my current one hooked up to new card in PCI slot. Old card is integrated into motherboard so I can't take it out.

    Suggestions?

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000F07D2D361
    BCP2: 0000000000000002
    BCP3: 0000000000000008
    BCP4: 0000000F07D2D361
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\101812-27175-01.dmp
    C:\Users\David Norris\AppData\Local\Temp\WER-58235-0.sysdata.xml


    Edit:
    Have googled stuff before this post. I have seen other locale ID 1033 problems have been with video card, that's why I assumed it was relevant....
     
  2. fullbird

    fullbird TS Rookie Topic Starter Posts: 20

    Minidump folder files are .dmp

    Edit:
    Not a possible extension in upload file box
     
  3. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    SOD, do you mean BSOD? Minidump files are located here:
    C:\windows\minidump. Minidump files do have a .dmp extension. You select all the .dmp files, right-click and send the files to a compressed(zipped)folder. Upload that folder as a file here
     
  4. fullbird

    fullbird TS Rookie Topic Starter Posts: 20

    Yeah I did mean BSOD but the B part stands for blue and the screen is purple, not blue. I am not at work and won't be until Monday. Thanks for the response though....

    I know how to zip files. First week at job...Stressful...Honestly don't know why I didn't do that in the first place.....Few drinks down at this point...

    Will post to this probably dead thread Monday
     
  5. fullbird

    fullbird TS Rookie Topic Starter Posts: 20

    Trying to send to zip, keep getting "file not found or No Read permission"
    Only user on computer...And I can see the files..

    Whenever I change permissions in folder properties, it changes back....
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Is Windows 7 fully updated? What antivirus/protection software is installed?
     
  7. fullbird

    fullbird TS Rookie Topic Starter Posts: 20

    Yes. AVG
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

  9. fullbird

    fullbird TS Rookie Topic Starter Posts: 20

    Temp File Cleaner does more than the Disk Cleanup utility?
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Absolutely!
     
  11. fullbird

    fullbird TS Rookie Topic Starter Posts: 20

    Still getting not found/no permission message. I even took out new video card and just reconnected to old card that is integrated to motherboard. Have not had a BSOD yet. Still can't zip the minidump though. No idea why.

    Edit:
    and MsMpEng.exe (associated with MSE I believe) sure takes a lot of RAM...
     
     
  12. JC713

    JC713 TS Evangelist Posts: 7,029   +913

  13. fullbird

    fullbird TS Rookie Topic Starter Posts: 20

    102212-29686-01.dmp 10/22/2012 12:31:50 PM 0xa0000001 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 atikmdag.sys atikmdag.sys+4cdb1 x64 ntoskrnl.exe+7efc0 C:\Windows\Minidump\102212-29686-01.dmp 2 15 7601 276,224
    102212-21902-01.dmp 10/22/2012 8:20:51 AM SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffff800`03078ec5 fffff880`061a60b8 fffff880`061a5910 ntoskrnl.exe ntoskrnl.exe+76ec5 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17944 (win7sp1_gdr.120830-0333) x64 ntoskrnl.exe+76ec5 C:\Windows\Minidump\102212-21902-01.dmp 2 15 7601 276,168
    101912-29983-01.dmp 10/19/2012 1:01:39 PM 0x00000116 fffffa80`097a6170 fffff880`042e845c 00000000`00000000 00000000`00000002 dxgkrnl.sys dxgkrnl.sys+5d000 x64 ntoskrnl.exe+7efc0 C:\Windows\Minidump\101912-29983-01.dmp 2 15 7601 306,480
    101812-27175-01.dmp 10/18/2012 1:47:27 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 0000000f`07d2d361 00000000`00000002 00000000`00000008 0000000f`07d2d361 ntoskrnl.exe ntoskrnl.exe+7efc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17944 (win7sp1_gdr.120830-0333) x64 ntoskrnl.exe+7efc0 C:\Windows\Minidump\101812-27175-01.dmp 2 15 7601 276,168
    101712-28984-01.dmp 10/17/2012 4:34:08 PM 0x00000116 fffffa80`07cb64e0 fffff880`0312c45c 00000000`00000000 00000000`00000002 dxgkrnl.sys dxgkrnl.sys+5d000 x64 ntoskrnl.exe+7efc0 C:\Windows\Minidump\101712-28984-01.dmp 2 15 7601 305,752
    101712-28672-01.dmp 10/17/2012 4:16:38 PM 0x00000116 fffffa80`0a3dd010 fffff880`044fd45c 00000000`00000000 00000000`00000002 dxgkrnl.sys dxgkrnl.sys+5d000 x64 ntoskrnl.exe+7efc0 C:\Windows\Minidump\101712-28672-01.dmp 2 15 7601 306,488
    101612-32931-01.dmp 10/16/2012 2:18:27 PM 0x00000116 fffffa80`09262010 fffff880`0430945c 00000000`00000000 00000000`00000002 dxgkrnl.sys dxgkrnl.sys+5d000 x64 ntoskrnl.exe+7efc0 C:\Windows\Minidump\101612-32931-01.dmp 2 15 7601 306,488


    Copied .dmp files from that utility. Hope this helps
     
  14. fullbird

    fullbird TS Rookie Topic Starter Posts: 20

    Screenshot of utility where info was copied from
     

    Attached Files:

  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    It is an ATI video driver issue
     
  16. fullbird

    fullbird TS Rookie Topic Starter Posts: 20

    Ok. I have the CD that came with the card, uninstall-reinstall? Or other kind of issue?
     
  17. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

  18. fullbird

    fullbird TS Rookie Topic Starter Posts: 20

    Yes Windows is fully updated and so is driver. I updated after I installed. There is not a single driver on the computer that is out of date.
     
  19. JC713

    JC713 TS Evangelist Posts: 7,029   +913

    I first need some specs, What OS? Win 7 64bit? What CPU?
     
  20. JC713

    JC713 TS Evangelist Posts: 7,029   +913

    note: create a system restore point before attempting this:
    You need to perform a completely clean install to fix your issues or else problems will arise, follow carefully: go to add or remove programs, and search for amd. when you see catalyst install manager, click that and uninstall it. chose the express uninstall option. after this is complete, type into windows search, folder options, go to view, and under hidden files and folders, check the box that says "show hidden files". then go to you primary hard drive in my computer, and then find any ATI and AMD folders, delete them, and reboot. download this driver: http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx
    then download application profiles:http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx
    ^it is under the driver link
     
  21. fullbird

    fullbird TS Rookie Topic Starter Posts: 20

    Win 7 64 Bit
    Intel G640 @ 2.8GHz (Dual)
    4 GB RAM
    Radeon HD5450 was the new one that was having problems. I have since removed it and reconnected to old card that is integrated with motherboard.

    I will try those links. So, disregard software that came in box with new card?
     
  22. JC713

    JC713 TS Evangelist Posts: 7,029   +913

    Yeah it is outdated, also you have a card that is 3 years old, so it will be very old on the CD. follow my steps and you should be good. also did you move from nvidia? just curious because this could bring in a lot of issues
     
  23. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    What is the motherboards make and model?
     
  24. JC713

    JC713 TS Evangelist Posts: 7,029   +913

    it is seeming to me like a dell or hp system.
     
  25. fullbird

    fullbird TS Rookie Topic Starter Posts: 20

    It is a Lenovo K410-11681KU...Where would I find motherboard info?
     


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