TechSpot

Google ALWAYS crashes

By edbug
May 25, 2009
  1. I am now being forced to use ASK as homepage because everytime i search for something on google it crashes, it does the same on safari, firefox, chrome and even internet explorer!
    It lets me search for images and maps fine but web search crashes every single time, how can i stop this problem as i'm missing google!

    Thanks for any help!
     
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    How are you accessing the Google search?
    Do you use the Google Toolbar? If yes, have you tried uninstalling/reinstalling it?

    If you use the Toolbar, have you tried removing the Options set on it? Click circle on far right> Options> UNCHECK everything except Search Box. If that handlers the problems, then it means one of the Options you have enabled is causing a conflict.

    And when you say "crash", what happens?
     
  3. edbug

    edbug TS Rookie Topic Starter

    Hello Bobbye, thanks for replying, i don't use toolbar on ANY toolbers on any of my browsers, crashing meaning the programme says it needs to close, do you wish to send error report, etc!

    I'm really confused to why this happens... Maybe my computer is a freak! :D
     
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Please look for Errors in the Event Viewer that are corresponding to the time of the Google crash:

    Start> Run> type in eventvwr

    Do this on each the System and the Applications logs:

    • [1]. Click to open the log>
      [2]. Look for the Error>
      [3] .Double click on the Error>
      [4]. Click on Copy button, top right, below the down arrow >
      [5]. Paste here (Ctrl V)
      [6].NOTES
      • You can ignore Warnings and Information Events.
      • If you have a recurring Error with same ID#, same Source and same Description, only one copy is needed.
      • You don't need to include the lines of code in the box below the Description, if any.
      • Please do not copy the entire Event log.

    Errors are time coded. Check the computer clock on crash.
     
  5. edbug

    edbug TS Rookie Topic Starter

    Event Type: Error
    Event Source: Userenv
    Event Category: None
    Event ID: 1041
    Date: 25/05/2009
    Time: 22:49:12
    User: NT AUTHORITY\SYSTEM
    Computer: GEORGE
    Description:
    Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
     
  6. edbug

    edbug TS Rookie Topic Starter

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7026
    Date: 18/04/2009
    Time: 22:04:21
    User: N/A
    Computer: GEORGE
    Description:
    The following boot-start or system-start driver(s) failed to load:
    PciCon

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
     
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Good job:
    Event Type: Error
    Event Source: Userenv
    Event ID: 1041

    Description:
    Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

    {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} is associated with Internet Explorer 8. The Guid in the registery is under
    GPExtensions. (Group Policy)
    The errors come in groups of 4 and all point to the GPExtensions guids. The message has to do with group policy. The following can fix this, but it requires a regedit. Please back up the Registry first, before making any changes:

    Start> Run> cmd> type in regedit click [OK]
    Locate this Key:

    HKLM,"Software\Microsoft\Windows NT\CurrentVersion\Winlogon\GPExtensions=
    Delete this entry in the right pane/window
    "{CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}",,0x00000000,"Internet Explorer
    Machine Accelerators"

    Close the Registry Editor and Run disk clean up then run a clean up with
    this tool:
    http://www.ccleaner.com/download/builds/downloading-slim
    Then this command:
    sfc /scannow

    How do I uninstall or remove Internet Explorer 8?: http://support.microsoft.com/kb/957700/

    Event Type: Error
    Event Source: Service Control Manager
    Event ID: 7026
    Description:
    The following boot-start or system-start driver(s) failed to load:
    PciCon
    Device Manager or Windows just warning you it cannot load it. It's probably a modem card which hasn't had the correct drivers installed. Either you have a card in one of your PCI slots which you need to either remove or set up properly, or you may have an on-board modem which needs to be disabled in the BIOS.
    There is also a programs named PC Icon Editor which is a tool designed to Create, Edit, and Manage Windows icons, cursors, and Icon Library files.

    Open the device Manager: Control Panel> System> Hardware tab> Device Manager> look for any yellow triangles with black ! points in the PCI categories. That will be the driver that isn't loading.
     
  8. fastco

    fastco TS Booster Posts: 1,122

    Awesome Bobbye, I am very impressed!!
     
  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Thank you fastco. Most of it is a lot of searching, followed by copy and paste. I think the Event Viewer is one of the most underused tools! I can't read minidumps and have found that the Event Viewer can be used once the user knows how.
     
  10. fastco

    fastco TS Booster Posts: 1,122

    Yes Sir I've been reading up on the event viewer. Very useful but a little difficult to navigate without a little practice. I learn something new every day on these forums thanks to people like you! Much appreciated.
     
  11. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    I'm going to leave this description of the Event viewer. I hope you find it helpful. It should make navigating easier.

     
  12. fastco

    fastco TS Booster Posts: 1,122

    Thank you very much!
     
  13. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    You're welcome. I thought I had that here somewhere but couldn't find it. Maybe should have put it on "Off Topic" board- I get into trouble for things like that! But since it was recommended to edbug, I thought it might be appropriate.
     
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