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[Solved] Google hijack virus - completed the 6 steps and need help

Discussion in 'Virus and Malware Removal' started by bowneline, Mar 7, 2011.

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  1. bowneline Newcomer, in training

    Security Check results:

    Results of screen317's Security Check version 0.99.7
    Windows XP Service Pack 3
    Internet Explorer 8
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Security Center service is not running! This report may not be accurate!
    Windows Firewall Disabled!
    Symantec Endpoint Protection
    Antivirus up to date!
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    Malwarebytes' Anti-Malware
    Java(TM) 6 Update 24
    Java(TM) 6 Update 7
    Out of date Java installed!
    Adobe Flash Player 10.1.102.64
    Adobe Reader 9.4.2
    Out of date Adobe Reader installed!
    Mozilla Firefox (3.6.12) Firefox Out of Date!
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    Norton ccSvcHst.exe
    Symantec AntiVirus Smc.exe
    Symantec AntiVirus Rtvscan.exe
    Symantec AntiVirus SmcGui.exe
    ``````````End of Log````````````
    bowneline, Mar 10, 2011
    #21

  2. bowneline Newcomer, in training

    I ran the TFC program. It ran for awhile, then restarted. It did not appear to produce a report.

    I then ran the ESET Online Scanner. It ran for awhile, but then said "No Threats Found." Per your post, it did not produce a report.

    Again, thank you for your help and let me know what the next step is.
    bowneline, Mar 10, 2011
    #22

  3. Broni Malware Annihilator

    Uninstall Java(TM) 6 Update 7 .

    Update Firefox to the latest 3.6.15 version.

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.

    =====================================================================

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
    Broni, Mar 10, 2011
    #23

  4. bowneline Newcomer, in training

    Here is the OTL "system restore" log. I'm doing the rest of the stuff now.

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: gbowne
    ->Temp folder emptied: 3006 bytes
    ->Temporary Internet Files folder emptied: 91750291 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 3625 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: old_gbowne
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: srivers
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 483 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 88.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: All Users

    User: Default User

    User: gbowne
    ->Flash cache emptied: 0 bytes

    User: LocalService

    User: NetworkService

    User: old_gbowne
    ->Flash cache emptied: 0 bytes

    User: srivers
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!

    OTL by OldTimer - Version 3.2.22.3 log created on 03102011_133255

    Files\Folders moved on Reboot...
    C:\Documents and Settings\gbowne\Local Settings\Temp\ExchangePerflog_8484fa3125f0f1d7cfcccd43.dat moved successfully.
    File\Folder C:\Documents and Settings\gbowne\Local Settings\Temp\~DF5D83.tmp not found!
    File\Folder C:\Documents and Settings\gbowne\Local Settings\Temp\~DF5DA1.tmp not found!
    File\Folder C:\Documents and Settings\gbowne\Local Settings\Temp\~WRD0067.doc not found!
    File\Folder C:\Documents and Settings\gbowne\Local Settings\Temporary Internet Files\Content.Word\~WRS0002.tmp not found!

    Registry entries deleted on Reboot...
    bowneline, Mar 10, 2011
    #24

  5. Broni Malware Annihilator

    OK.........................
    Broni, Mar 10, 2011
    #25

  6. bowneline Newcomer, in training

    I can't thank you enough for your help. You are a real life saver. It's amazing that there are people like you that donate your time to helping others.
    bowneline, Mar 10, 2011
    #26

  7. Broni Malware Annihilator

    You're very welcome :)

    No issues? Can we mark this as resolved?
    Broni, Mar 10, 2011
    #27

  8. bowneline Newcomer, in training

    No issues!!!!!!! Everything is running great, no more Google hijack, and I think my computer is much better off than it was before.

    Again, thanks!!!!!!!!
    bowneline, Mar 10, 2011
    #28

  9. Broni Malware Annihilator

    Yes!! [IMG]
    Good luck and stay safe :)
    Broni, Mar 10, 2011
    #29
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