Solved Google redirect - on every PC in the house

[merm8fan]

The MBAM manual update link gets an 'Internet Explorer cannot display the webpage' error. The Malwarebytes forum indicates that is likely a DNS issue.

I am unable to manually update from another computer, because none of the PCs in my house are able to get the MBAM update either. (Again, the Malwarebytes forum points to a DNS issue.)

 

[crunchie]

The definitions in the last MBA-M you ran is actually older than the one you posted in your first post.

Try this:

Download LSPfix from here
On the opening screen, click the "I know what I'm doing" checkbox, then click Finish.

Try updating again and if still no luck, try the following:

Download and run Winsockfix from here http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml

 

[merm8fan]

Completed the above, but continue to get the same MBAM update error - 'MBAM_ERROR_UPDATING (12007, 0, WinHttpSendRequest

 

[crunchie]

Have a go at the reply given in post #2 here http://forums.malwarebytes.org/index.php?showtopic=45122

 

[merm8fan]

Same MBAM update error

Added every path recommended on the MBAM form link you provided as exclusions for both Windows Firewall and Avast. I still get the same error message from MBAM when trying to update.

I noted that there are other posts in the MBAM forum that address the same update error message and advise a router reset:

http://forums.malwarebytes.org/index.php?showtopic=62806

http://forums.malwarebytes.org/index.php?showtopic=62800

The first link is an issue just like mine, where every PC is behaving the same way in regards to thr redirects and the MBAM update error. None of the machines are infected according to any of the scans I have performed (MBAM, Avast, SuperAntiSpyware, McAfee, Norton, Spyroot Websweep, etc.).

Thanks again for all of your help so far!

 

[crunchie]

Have you attempted resetting your router as per the instructins in that link? If not, it would be worthwhile trying, I believe.

 

[merm8fan]

OK, should I do the following when resetting the router, as suggested by Broni - another 'helper' on these boards?

Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"


Turn the computer off.

On your router, you'll find a pinhole marked "Reset".
Keep pushing the hole, using a pencil, or a paperclip until all lights briefly come off and on.
Restart computer and check for redirections.

 

[crunchie]

Exactly how you should do it, but do the reset first.

 

[merm8fan]

Router reset - bingo!

The reset of the router seems to have worked. I am not getting redirected anymore and I was able to update MBAM.

Thanks again for your help!

 

[crunchie]

That is great news Glad you have it sorted and glad to help .

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC by OldTimer:
Save it to your Desktop.
Double click OTC.exe.
Click the CleanUp! button.
If you are prompted to Reboot during the cleanup, select Yes. The tool will delete itself once it finishes.