TechSpot

Google Redirect on Firefox

Solved
By specialjuice
Sep 1, 2011
  1. I've noticed the problem for a few days now, and finally understood that the problem is malware related. Basically, most times I click a link on google search I am redirected to another page. The only way I can usually get around the problem is by copying and pasting the link or by clicking on it multiple times until things are properly directed. I know you've answered a lot of questions like these before, so I apologize... but I'd really like some help.

    Since this problem has occurred, I've noticed overall poor system performance as well as Firefox locking up from time to time. Thank you ahead of time for all of your help. I hope these are the scan results that you need.

    Malwarebytes' Anti-Malware 1.51.1.1800
    www.malwarebytes.org

    Database version: 7630

    Windows 6.1.7601 Service Pack 1
    Internet Explorer 8.0.7601.17514

    9/1/2011 12:10:17 PM
    mbam-log-2011-09-01 (12-10-17).txt

    Scan type: Quick scan
    Objects scanned: 171744
    Time elapsed: 2 minute(s), 30 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 1
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_CLASSES_ROOT\.fsharproj (Trojan.BHO) -> Quarantined and deleted successfully.

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)



    GMER 1.0.15.15641 - http://www.gmer.net
    Rootkit scan 2011-09-01 12:50:50
    Windows 6.1.7601 Service Pack 1
    Running: th7nrppl.exe


    ---- Registry - GMER 1.0.15 ----

    Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\002713d5d391
    Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg@s1 771343423
    Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg@s2 285507792
    Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg@h0 1
    Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC
    Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@p0 C:\Program Files (x86)\DAEMON Tools Lite\
    Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@u0 0x00 0x00 0x00 0x00 ...
    Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@h0 0
    Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@hdf12 0x89 0xAA 0x8B 0x89 ...
    Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001
    Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@a0 0x20 0x01 0x00 0x00 ...
    Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@hdf12 0xE9 0xE4 0x44 0x2F ...
    Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0
    Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0@hdf12 0x9B 0xFF 0x3E 0xF4 ...
    Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\002713d5d391 (not active ControlSet)
    Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC (not active ControlSet)
    Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@p0 C:\Program Files (x86)\DAEMON Tools Lite\
    Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@u0 0x00 0x00 0x00 0x00 ...
    Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@h0 0
    Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@hdf12 0x89 0xAA 0x8B 0x89 ...
    Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001 (not active ControlSet)
    Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@a0 0x20 0x01 0x00 0x00 ...
    Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@hdf12 0xE9 0xE4 0x44 0x2F ...
    Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0 (not active ControlSet)
    Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0@hdf12 0x9B 0xFF 0x3E 0xF4 ...

    ---- EOF - GMER 1.0.15 ----


    .
    DDS (Ver_2011-08-26.01) - NTFSAMD64
    Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_23
    Run by Ash at 12:55:58 on 2011-09-01
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3894.2170 [GMT -4:00]
    .
    AV: Norton Security Suite *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
    FW: Norton Security Suite *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\SYSTEM32\WISPTIS.EXE
    C:\Windows\system32\WLANExt.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
    C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Belkin\Belkin USB Print and Storage Center\BkBackupScheduler.exe
    C:\Program Files\Belkin\Belkin USB Print and Storage Center\Bkapcs.exe
    C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
    C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
    C:\Windows\system32\taskhost.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
    C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
    C:\Windows\SYSTEM32\WISPTIS.EXE
    C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Tablet\Wacom\Wacom_Tablet.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe
    C:\Program Files\Tablet\Wacom\Wacom_Tablet.exe
    C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
    C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
    C:\Windows\System32\igfxtray.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe
    C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\Belkin\Belkin USB Print and Storage Center\connect.exe
    C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe
    C:\Program Files (x86)\Belkin\Router Setup and Monitor\dlnaPlugin.exe
    C:\Program Files (x86)\Belkin\Router Setup and Monitor\qosPlugin.exe
    C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
    C:\Windows\system32\spool\DRIVERS\x64\3\HP1006MC.EXE
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
    C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe
    C:\Program Files\Realtek\RtVOsd\RtVOsd.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
    C:\Windows\system32\svchost.exe -k SDRSVC
    C:\Windows\system32\vssvc.exe
    C:\Windows\System32\svchost.exe -k swprv
    C:\Windows\SysWOW64\NOTEPAD.EXE
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\SysWOW64\cmd.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\SysWOW64\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.yahoo.com/
    uInternet Settings,ProxyOverride = *.local
    mWinlogon: Userinit=userinit.exe,
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
    BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
    BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\IPS\IPSBHO.DLL
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
    uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
    uRun: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun
    uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
    mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun: [InstaLAN] "C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" startup
    mRun: [Samsung PanelMgr] C:\Windows\Samsung\PanelMgr\SSMMgr.exe /autorun
    mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRunOnce: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\ADOBEG~1.LNK - C:\Program Files (x86)\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
    mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableLUA = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
    TCP: DhcpNameServer = 192.168.2.1
    TCP: Interfaces\{2FB64799-5847-4A09-A5F7-6986B62EFE24} : DhcpNameServer = 192.168.2.1
    TCP: Interfaces\{2FB64799-5847-4A09-A5F7-6986B62EFE24}\2456C6B696E6E253542444 : DhcpNameServer = 192.168.2.1
    TCP: Interfaces\{2FB64799-5847-4A09-A5F7-6986B62EFE24}\261696C65697 : DhcpNameServer = 192.168.2.1 192.168.2.1
    TCP: Interfaces\{2FB64799-5847-4A09-A5F7-6986B62EFE24}\C696E6B6379737 : DhcpNameServer = 68.87.75.198 68.87.64.150
    TCP: Interfaces\{2FB64799-5847-4A09-A5F7-6986B62EFE24}\E65637371627F63756 : DhcpNameServer = 209.18.47.61 209.18.47.62
    TCP: Interfaces\{2FB64799-5847-4A09-A5F7-6986B62EFE24}\F48696F60255E69667562737964797 : DhcpNameServer = 132.235.64.1 132.235.64.2
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
    BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO-X64: AcroIEHelperStub - No File
    BHO-X64: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
    BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
    BHO-X64: Symantec NCO BHO - No File
    BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\IPS\IPSBHO.DLL
    BHO-X64: Symantec Intrusion Prevention - No File
    BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
    mRun-x64: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
    mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun-x64: [InstaLAN] "C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" startup
    mRun-x64: [Samsung PanelMgr] C:\Windows\Samsung\PanelMgr\SSMMgr.exe /autorun
    mRun-x64: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    mRun-x64: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    mRun-x64: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRunOnce-x64: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    Hosts: 127.0.0.1 www.spywareinfo.com
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\Ash\AppData\Roaming\Mozilla\Firefox\Profiles\o3h82w4r.default\
    FF - prefs.js: browser.startup.homepage - www.yahoo.com
    FF - prefs.js: network.proxy.type - 0
    FF - component: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\coFFPlgn\components\coFFPlgn.dll
    FF - component: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\IPSFFPlgn\components\IPSFFPl.dll
    FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL
    FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60531.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\TabletPlugins\npwacom.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
    .
    ---- FIREFOX POLICIES ----
    FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false
    ============= SERVICES / DRIVERS ===============
    .
    R0 SMR210;Symantec SMR Utility Service 2.1.0;C:\Windows\system32\drivers\SMR210.SYS --> C:\Windows\system32\drivers\SMR210.SYS [?]
    R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS [?]
    R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS [?]
    R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20110812.001\BHDrvx64.sys [2011-8-15 1151096]
    R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20110831.030\IDSviA64.sys [2011-8-31 488568]
    R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS [?]
    R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\Drivers\N360x64\0501000.01D\SYMNETS.SYS --> C:\Windows\system32\Drivers\N360x64\0501000.01D\SYMNETS.SYS [?]
    R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
    R2 {B154377D-700F-42cc-9474-23858FBDF4BD};Power Control [2010/10/11 22:05:11];C:\Program Files (x86)\CyberLink\PowerDVD9\000.fcl [2010-2-10 146928]
    R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2010-10-12 98208]
    R2 Belkin Local Backup Service;Belkin Local Backup Service;C:\Program Files\Belkin\Belkin USB Print and Storage Center\BkBackupScheduler.exe [2010-11-27 181760]
    R2 Belkin Network USB Helper;Belkin Network USB Helper;C:\Program Files\Belkin\Belkin USB Print and Storage Center\Bkapcs.exe [2010-11-27 55296]
    R2 CinemaNow Service;CinemaNow Service;C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe [2010-5-21 140272]
    R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2010-2-28 821664]
    R2 HP Wireless Assistant Service;HP Wireless Assistant Service;C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-6-18 103992]
    R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-7-2 27192]
    R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-10-12 13336]
    R2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccsvchst.exe [2011-7-19 130008]
    R2 NOBU;Norton Online Backup;C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2010-6-1 2804568]
    R2 RtVOsdService;RtVOsdService Installer;C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe [2010-6-17 315392]
    R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2011-9-1 1153368]
    R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2010-4-24 483688]
    R2 SSPORT;SSPORT;\??\C:\Windows\system32\Drivers\SSPORT.sys --> C:\Windows\system32\Drivers\SSPORT.sys [?]
    R2 TabletServiceWacom;TabletServiceWacom;C:\Program Files\Tablet\Wacom\Wacom_Tablet.exe [2010-12-2 5716848]
    R2 UNS;Intel(R) Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2010-10-12 2320920]
    R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-7-29 136824]
    R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]
    R3 IntcDAud;Intel(R) Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]
    R3 Sftfs;Sftfs;C:\Windows\system32\DRIVERS\Sftfslh.sys --> C:\Windows\system32\DRIVERS\Sftfslh.sys [?]
    R3 Sftplay;Sftplay;C:\Windows\system32\DRIVERS\Sftplaylh.sys --> C:\Windows\system32\DRIVERS\Sftplaylh.sys [?]
    R3 Sftredir;Sftredir;C:\Windows\system32\DRIVERS\Sftredirlh.sys --> C:\Windows\system32\DRIVERS\Sftredirlh.sys [?]
    R3 Sftvol;Sftvol;C:\Windows\system32\DRIVERS\Sftvollh.sys --> C:\Windows\system32\DRIVERS\Sftvollh.sys [?]
    R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2010-4-24 209768]
    R3 sxuptp;SXUPTP Driver;C:\Windows\system32\DRIVERS\sxuptp.sys --> C:\Windows\system32\DRIVERS\sxuptp.sys [?]
    R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S3 netw5v64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\netw5v64.sys --> C:\Windows\system32\DRIVERS\netw5v64.sys [?]
    S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
    S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-10-12 225280]
    S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
    S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]
    S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]
    S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
    S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
    S3 wacmoumonitor;Wacom Mode Helper;C:\Windows\system32\DRIVERS\wacmoumonitor.sys --> C:\Windows\system32\DRIVERS\wacmoumonitor.sys [?]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
    S3 WSDPrintDevice;WSD Print Support via UMB;C:\Windows\system32\DRIVERS\WSDPrint.sys --> C:\Windows\system32\DRIVERS\WSDPrint.sys [?]
    S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys --> C:\Windows\system32\DRIVERS\yk62x64.sys [?]
    .
    =============== Created Last 30 ================
    .
    2011-09-01 16:04:55 -------- d-----w- C:\Users\Ash\AppData\Roaming\Malwarebytes
    2011-09-01 16:04:40 41272 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
    2011-09-01 16:04:39 -------- d-----w- C:\ProgramData\Malwarebytes
    2011-09-01 16:04:35 25912 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2011-09-01 16:04:35 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
    2011-09-01 15:37:58 96376 ----a-w- C:\Windows\System32\drivers\SMR210.SYS
    2011-09-01 15:27:40 -------- d-----w- C:\Users\Ash\AppData\Local\NPE
    2011-09-01 14:38:47 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
    2011-09-01 14:38:47 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy
    2011-09-01 05:33:04 -------- d-----w- C:\Program Files\iTunes
    2011-09-01 05:33:04 -------- d-----w- C:\Program Files\iPod
    2011-09-01 05:33:04 -------- d-----w- C:\Program Files (x86)\iTunes
    2011-08-29 02:15:30 -------- d-----w- C:\Users\Ash\AppData\Local\{FFFB8247-8C46-4112-99C9-6B6F1E92EE6B}
    2011-08-24 15:36:34 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
    2011-08-24 15:36:34 2048 ----a-w- C:\Windows\System32\tzres.dll
    2011-08-17 03:26:56 335872 ----a-w- C:\Windows\SetupX32.EXE
    2011-08-14 15:32:50 -------- d-----w- C:\Users\Ash\AppData\Local\{7570CAE1-3B9B-42A5-AD7E-D6B1ED6C46F3}
    .
    ==================== Find3M ====================
    .
    2011-08-28 03:58:16 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2011-07-26 18:02:28 175616 ----a-w- C:\Windows\System32\msclmd.dll
    2011-07-26 18:02:28 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll
    2011-07-22 05:22:26 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
    2011-07-22 04:54:18 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2011-07-19 07:43:14 174200 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
    2011-07-16 05:41:50 362496 ----a-w- C:\Windows\System32\wow64win.dll
    2011-07-16 05:41:49 243200 ----a-w- C:\Windows\System32\wow64.dll
    2011-07-16 05:41:49 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
    2011-07-16 05:39:10 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
    2011-07-16 05:37:12 421888 ----a-w- C:\Windows\System32\KernelBase.dll
    2011-07-16 04:29:19 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
    2011-07-16 04:26:00 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
    2011-07-16 04:25:37 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
    2011-07-16 04:24:23 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
    2011-07-16 04:24:22 272384 ----a-w- C:\Windows\SysWow64\KernelBase.dll
    2011-07-16 02:21:44 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
    2011-07-16 02:21:41 2048 ----a-w- C:\Windows\SysWow64\user.exe
    2011-07-16 02:17:19 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
    2011-07-16 02:17:19 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
    2011-07-16 02:17:19 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
    2011-07-16 02:17:19 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
    2011-07-12 15:34:00 96104 ----a-w- C:\Windows\System32\dns-sd.exe
    2011-07-12 15:34:00 85864 ----a-w- C:\Windows\System32\dnssd.dll
    2011-07-12 15:34:00 61288 ----a-w- C:\Windows\System32\jdns_sd.dll
    2011-07-12 15:34:00 212840 ----a-w- C:\Windows\System32\dnssdX.dll
    2011-07-12 15:20:54 83816 ----a-w- C:\Windows\SysWow64\dns-sd.exe
    2011-07-12 15:20:54 73064 ----a-w- C:\Windows\SysWow64\dnssd.dll
    2011-07-12 15:20:54 50536 ----a-w- C:\Windows\SysWow64\jdns_sd.dll
    2011-07-12 15:20:54 178536 ----a-w- C:\Windows\SysWow64\dnssdX.dll
    2011-07-09 02:46:28 288768 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
    2011-07-08 21:45:12 386168 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\symnets.sys
    2011-07-05 22:37:00 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
    2011-07-05 22:37:00 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts
    2011-06-24 05:34:53 214528 ----a-w- C:\Windows\System32\winsrv.dll
    2011-06-24 05:25:49 338432 ----a-w- C:\Windows\System32\conhost.exe
    2011-06-23 05:43:12 5561216 ----a-w- C:\Windows\System32\ntoskrnl.exe
    2011-06-23 04:33:57 3967872 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
    2011-06-23 04:33:57 3912576 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
    2011-06-21 06:34:00 1923968 ----a-w- C:\Windows\System32\drivers\tcpip.sys
    2011-06-21 06:20:53 1188864 ----a-w- C:\Windows\System32\wininet.dll
    2011-06-21 05:28:33 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
    2011-06-15 10:02:23 212992 ----a-w- C:\Windows\System32\odbctrac.dll
    2011-06-15 10:02:23 163840 ----a-w- C:\Windows\System32\odbccp32.dll
    2011-06-15 10:02:23 106496 ----a-w- C:\Windows\System32\odbccu32.dll
    2011-06-15 10:02:23 106496 ----a-w- C:\Windows\System32\odbccr32.dll
    2011-06-15 08:55:19 86016 ----a-w- C:\Windows\SysWow64\odbccu32.dll
    2011-06-15 08:55:19 81920 ----a-w- C:\Windows\SysWow64\odbccr32.dll
    2011-06-15 08:55:19 319488 ----a-w- C:\Windows\SysWow64\odbcjt32.dll
    2011-06-15 08:55:19 163840 ----a-w- C:\Windows\SysWow64\odbctrac.dll
    2011-06-15 08:55:19 122880 ----a-w- C:\Windows\SysWow64\odbccp32.dll
    2011-06-11 03:07:25 3137536 ----a-w- C:\Windows\System32\win32k.sys
    .
    ============= FINISH: 12:56:28.64 ===============


    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume1
    Install Date: 11/26/2010 10:53:49 PM
    System Uptime: 9/1/2011 11:36:26 AM (1 hours ago)
    .
    Motherboard: Hewlett-Packard | | 1439
    Processor: Intel(R) Pentium(R) CPU P6100 @ 2.00GHz | CPU | 1999/1066mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 449 GiB total, 234.604 GiB free.
    D: is FIXED (NTFS) - 16 GiB total, 2.316 GiB free.
    E: is CDROM ()
    F: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP72: 9/1/2011 2:57:38 AM - Scheduled Checkpoint
    RP73: 9/1/2011 10:31:41 AM - Removed FreeUndelete 2.0.35248.1
    RP74: 9/1/2011 10:32:33 AM - Removed CinemaNow Media Manager.
    RP75: 9/1/2011 11:21:39 AM - Norton Security Suite Registry
    RP76: 9/1/2011 11:34:59 AM - Norton_Power_Eraser_20110901113456629
    .
    ==== Installed Programs ======================
    .
    µTorrent
    Acrobat.com
    ActiveCheck component for HP Active Support Library
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader 9.4.5 MUI
    Adobe Shockwave Player 11.5
    AIM 7
    Apple Application Support
    Apple Software Update
    Bejeweled 2 Deluxe
    Belkin Daily DJ
    Belkin Music Labeler
    Belkin Setup and Router Monitor
    Bit Boost
    Blackhawk Striker 2
    Build-a-lot 2
    calibre
    CDisplay 1.8
    Chuzzle Deluxe
    CinemaNow Media Manager
    Combined Community Codec Pack 2010-10-10
    CyberLink DVD Suite
    CyberLink MediaShow
    CyberLink PowerDVD 9
    CyberLink YouCam
    D3DX10
    Diner Dash 2 Restaurant Rescue
    Dora's Carnival Adventure
    Energy Star Digital Logo
    Escape Rosecliff Island
    ESU for Microsoft Windows 7
    FATE
    Final Drive Nitro
    Heroes of Hellas 2 - Olympia
    HP Advisor
    HP Customer Experience Enhancements
    HP Documentation
    HP Game Console
    HP Games
    HP MediaSmart CinemaNow 2.0
    HP Photo Creations
    HP Power Manager
    HP Quick Launch
    HP Setup
    HP Software Framework
    HP Support Assistant
    HPAsset component for HP Active Support Library
    Intel(R) Control Center
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) Management Engine Components
    Intel(R) Rapid Storage Technology
    Java Auto Updater
    Java(TM) 6 Update 23
    Jewel Quest 3
    Jewel Quest Solitaire 2
    Junk Mail filter update
    LabelPrint
    LightScribe System Software
    Malwarebytes' Anti-Malware version 1.51.1.1800
    Microsoft Default Manager
    Microsoft Office 2010
    Microsoft Office Click-to-Run 2010
    Microsoft Office Starter 2010 - English
    Microsoft PowerPoint Viewer
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft WSE 3.0 Runtime
    Mozilla Firefox 6.0.1 (x86 en-US)
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Music Mover
    Norton Online Backup
    Norton Security Suite
    Penguins!
    PhotoNow!
    Plants vs. Zombies
    Poker Superstars III
    Polar Bowler
    Polar Golfer
    Portal
    Power2Go
    PowerDirector
    QuickTime
    Realtek Ethernet Controller Driver For Windows 7
    Realtek High Definition Audio Driver
    Realtek USB 2.0 Card Reader
    Recovery Manager
    Roxio CinemaNow 2.0
    Samsung CLP-310 Series
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Skype™ 5.5
    Spybot - Search & Destroy
    Steam
    Team Fortress 2
    Virtual Families
    Virtual Villagers - The Secret City
    WebTablet IE Plugin
    WebTablet Netscape Plugin
    Wheel of Fortune 2
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Installer
    Windows Live Mail
    Windows Live Messenger
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live Sync
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    WinPcap 4.1.1
    Worms Reloaded Demo
    Zuma Deluxe
    .
    ==== Event Viewer Messages From Past Week ========
    .
    9/1/2011 11:49:52 AM, Error: VDS Basic Provider [1] - Unexpected failure. Error code: 490@01010004
    9/1/2011 11:38:35 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    9/1/2011 11:37:03 AM, Error: Service Control Manager [7000] - The DgiVecp service failed to start due to the following error: The system cannot find the file specified.
    8/31/2011 5:29:37 PM, Error: volsnap [36] - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
    8/30/2011 2:12:29 PM, Error: Service Control Manager [7034] - The iPod Service service terminated unexpectedly. It has done this 1 time(s).
    8/27/2011 4:11:57 PM, Error: Service Control Manager [7034] - The Windows Backup service terminated unexpectedly. It has done this 1 time(s).
    .
    ==== End Of File ===========================
     
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Welcome to TechSpot! I'll help with the redirect. Please read the following:

    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.
    • Please let me know if there is any change in the system.

    If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
    =====================================
    I'm checking the logs now and will be back shortly. But I notice you appears to be installing programs on 9/1/2011- as in today. Please don't any more new program while I'm helping you clean the system,
     
  3. specialjuice

    specialjuice TS Rookie Topic Starter

    Thank you for your prompt reply and please take your time. What I had installed today were those associated with the problem; first I had run a Norton scan and installed an additional scan feature, the last was what this forum had suggested in regard to malwarebytes etc.

    Not that I'm making excuses, just explaining if that helps with the process. Thank you again.

    Edit: And I just realized I updated itunes, apologies in that regard.
     
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Okay, there isn't much obvious in these logs regarding malware, so I will have you run 2 more scans.

    Edit to add: Please disable the Norton Security Suite Registry and Norton_Power_Eraser while I'm helping you. It looks like these were recnet additions.

    First, the Java is outdated. Please update to v6u27 now: Java Updates . Uninstall the Java v6u23 in Add/Remove Programs as they are vulnerabilities for the system.
    Note: Uncheck 'Install Yahoo Toolbar' on the download screen before you do the update.
    =========================================
    Second, please disable the CD Emulator. I see Daemon Lite If you have any others, include them below:

    To disable CD Emulation programs using DeFogger please perform these steps:
    1. . Please download DeFogger to your desktop.
      Link: http://download.bleepingcomputer.com/jpshortstuff/Defogger.exe
    2. . Once downloaded, double-click on the DeFogger icon to start the tool.
    3. . The application window will now appear. You should now click on the Disable button to disable your CD Emulation drivers
    4. . When it prompts you whether or not you want to continue, please click on the Yes button to continue
    5. . When the program has completed you will see a Finished! message. Click on the OK button to exit the program.
    6. . If CD Emulation programs are present and have been disabled,
    DeFogger will now ask you to reboot the machine. Please allow it to do so by clicking on the OK button.

    When we have finished, you can enable again:
    =====================================
    Please note: If you have previously run Combofix and it's still on the system, please uninstall it. Then download the current version and do the scan: Uninstall directions, if needed
    • Click START> then RUN
    • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
    --------------------------------------
    Download Combofix from HERE or HERE and save to the desktop
    • Double click combofix.exe & follow the prompts.
    • ComboFix will check to see if the Microsoft Windows Recovery Console is installed. It is recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode if needed.
      **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
    • Once installed, you should see a blue screen prompt that says:
      The Recovery Console was successfully installed.
    • .Click on Yes, to continue scanning for malware
    • .If Combofix asks you to update the program, allow
    • .Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • .Close any open browsers.
    • .Double click combofix.exe[​IMG] & follow the prompts to run.
    • When the scan completes , a report will be generated-it will open a text window. Please paste the C:\ComboFix.txt in next reply..
    Re-enable your Antivirus software.

    Note 1:Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    Note 2: ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
    Note 3: Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
    Note 4: CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
    Note 5: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion", restart computer to fix the issue.
    ==========================================
    • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
      ESETOnlineScan
    • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
      [o] Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
      [o] Double click on the [​IMG]on your desktop.
    • Check 'Yes I accept terms of use.'
    • Click Start button
    • Accept any security warnings from your browser.
      [​IMG]
    • Uncheck 'Remove found threats'
    • Check 'Scan archives/
    • Leave remaining settings as is.
    • Press the Start button.
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please wait for the scan to finish.
    • When the scan completes, press List of found threats
    • Push Export of text file and save the file to your desktop using a unique name, such as ESETScan. Paste this log in your next reply.
    • Push the Back button
    • Push Finish

    NOTE: If no malware is found then no log will be produced. Let me know if this is the case.

    Please include the logs for Combofix and the Eset scan in your next post.
     
  5. specialjuice

    specialjuice TS Rookie Topic Starter

    Sorry about responding so late, I was at work while my scans were running. Regardless, here are the results.

    ComboFix 11-09-01.03 - Ash 09/01/2011 16:04:50.3.2 - x64
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3894.2304 [GMT -4:00]
    Running from: c:\users\Ash\Desktop\ComboFix.exe
    AV: Norton Security Suite *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
    FW: Norton Security Suite *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
    SP: Norton Security Suite *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    .
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    c:\users\Ash\AppData\Local\Temp\1.tmp\F_IN_BOX.dll
    c:\users\Ash\AppData\Roaming\3C30.4F3
    c:\users\Ash\AppData\Roaming\Mozilla\Firefox\Profiles\o3h82w4r.default\extensions\{384c051d-d062-42cc-97ff-047e1219a53d}
    c:\users\Ash\AppData\Roaming\Mozilla\Firefox\Profiles\o3h82w4r.default\extensions\{384c051d-d062-42cc-97ff-047e1219a53d}\chrome.manifest
    c:\users\Ash\AppData\Roaming\Mozilla\Firefox\Profiles\o3h82w4r.default\extensions\{384c051d-d062-42cc-97ff-047e1219a53d}\chrome\xulcache.jar
    c:\users\Ash\AppData\Roaming\Mozilla\Firefox\Profiles\o3h82w4r.default\extensions\{384c051d-d062-42cc-97ff-047e1219a53d}\defaults\preferences\xulcache.js
    c:\users\Ash\AppData\Roaming\Mozilla\Firefox\Profiles\o3h82w4r.default\extensions\{384c051d-d062-42cc-97ff-047e1219a53d}\install.rdf
    c:\users\Ash\Documents\2177.rar
    c:\windows\system32\drivers\etc\lmhosts
    c:\windows\SysWow64\comct332.ocx
    c:\windows\SysWow64\Packet.dll
    c:\windows\SysWow64\pthreadVC.dll
    c:\windows\SysWow64\wpcap.dll
    .
    .
    ((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    -------\Legacy_NPF
    -------\Service_npf
    .
    .
    ((((((((((((((((((((((((( Files Created from 2011-08-01 to 2011-09-01 )))))))))))))))))))))))))))))))
    .
    .
    2011-09-01 20:44 . 2011-09-01 20:44 -------- d-----w- c:\users\Default\AppData\Local\temp
    2011-09-01 16:04 . 2011-09-01 16:04 -------- d-----w- c:\users\Ash\AppData\Roaming\Malwarebytes
    2011-09-01 16:04 . 2011-07-06 23:52 41272 ----a-w- c:\windows\SysWow64\drivers\mbamswissarmy.sys
    2011-09-01 16:04 . 2011-09-01 16:04 -------- d-----w- c:\programdata\Malwarebytes
    2011-09-01 16:04 . 2011-09-01 16:04 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
    2011-09-01 16:04 . 2011-07-06 23:52 25912 ----a-w- c:\windows\system32\drivers\mbam.sys
    2011-09-01 15:27 . 2011-09-01 15:39 -------- d-----w- c:\users\Ash\AppData\Local\NPE
    2011-09-01 14:38 . 2011-09-01 15:04 -------- d-----w- c:\programdata\Spybot - Search & Destroy
    2011-09-01 14:38 . 2011-09-01 14:39 -------- d-----w- c:\program files (x86)\Spybot - Search & Destroy
    2011-09-01 05:33 . 2011-09-01 05:33 -------- d-----w- c:\program files\iTunes
    2011-09-01 05:33 . 2011-09-01 05:33 -------- d-----w- c:\program files (x86)\iTunes
    2011-09-01 05:33 . 2011-09-01 05:33 -------- d-----w- c:\program files\iPod
    2011-08-24 15:36 . 2011-07-09 05:26 2048 ----a-w- c:\windows\system32\tzres.dll
    2011-08-24 15:36 . 2011-07-09 04:29 2048 ----a-w- c:\windows\SysWow64\tzres.dll
    2011-08-17 03:26 . 2010-07-08 16:03 335872 ----a-w- c:\windows\SetupX32.EXE
    .
    .
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2011-09-01 19:01 . 2010-07-15 21:33 525544 ----a-w- c:\windows\system32\deployJava1.dll
    2011-08-28 03:58 . 2011-06-06 18:15 404640 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
    2011-07-26 18:02 . 2009-07-14 02:36 175616 ----a-w- c:\windows\system32\msclmd.dll
    2011-07-26 18:02 . 2009-07-14 02:36 152576 ----a-w- c:\windows\SysWow64\msclmd.dll
    2011-07-19 07:43 . 2010-11-27 04:26 174200 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
    2011-07-16 04:26 . 2011-08-10 14:22 44032 ----a-w- c:\windows\apppatch\acwow64.dll
    2011-07-12 15:34 . 2011-07-12 15:34 96104 ----a-w- c:\windows\system32\dns-sd.exe
    2011-07-12 15:34 . 2011-07-12 15:34 85864 ----a-w- c:\windows\system32\dnssd.dll
    2011-07-12 15:34 . 2011-07-12 15:34 61288 ----a-w- c:\windows\system32\jdns_sd.dll
    2011-07-12 15:34 . 2011-07-12 15:34 212840 ----a-w- c:\windows\system32\dnssdX.dll
    2011-07-12 15:20 . 2011-07-12 15:20 83816 ----a-w- c:\windows\SysWow64\dns-sd.exe
    2011-07-12 15:20 . 2011-07-12 15:20 73064 ----a-w- c:\windows\SysWow64\dnssd.dll
    2011-07-12 15:20 . 2011-07-12 15:20 50536 ----a-w- c:\windows\SysWow64\jdns_sd.dll
    2011-07-12 15:20 . 2011-07-12 15:20 178536 ----a-w- c:\windows\SysWow64\dnssdX.dll
    2011-07-08 21:45 . 2011-07-19 07:43 386168 ----a-w- c:\windows\system32\drivers\N360x64\0501000.01D\symnets.sys
    2011-07-05 22:37 . 2011-07-05 22:37 94208 ----a-w- c:\windows\SysWow64\QuickTimeVR.qtx
    2011-07-05 22:37 . 2011-07-05 22:37 69632 ----a-w- c:\windows\SysWow64\QuickTime.qts
    2011-06-11 03:07 . 2011-07-12 22:47 3137536 ----a-w- c:\windows\system32\win32k.sys
    .
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    .
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "LightScribe Control Panel"="c:\program files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe" [2010-05-19 2736128]
    "SpybotSD TeaTimer"="c:\program files (x86)\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
    "Norton Online Backup"="c:\program files (x86)\Symantec\Norton Online Backup\NOBuClient.exe" [2010-06-01 1155928]
    "Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2011-03-30 937920]
    "Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2011-06-08 37296]
    "InstaLAN"="c:\program files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" [2010-07-28 1485208]
    "Samsung PanelMgr"="c:\windows\Samsung\PanelMgr\SSMMgr.exe" [2009-12-09 606208]
    "Microsoft Default Manager"="c:\program files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-11-12 288088]
    "IAStorIcon"="c:\program files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" [2010-04-13 284696]
    "HP Quick Launch"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2010-07-02 602680]
    "QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2011-07-05 421888]
    "iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2011-08-19 421736]
    .
    c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
    Adobe Gamma Loader.lnk - c:\program files (x86)\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2010-11-29 113664]
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "ConsentPromptBehaviorAdmin"= 0 (0x0)
    "ConsentPromptBehaviorUser"= 3 (0x3)
    "EnableLUA"= 0 (0x0)
    "EnableUIADesktopToggle"= 0 (0x0)
    "PromptOnSecureDesktop"= 0 (0x0)
    .
    [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
    "aux"=wdmaud.drv
    .
    [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
    Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
    .
    R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
    R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
    R2 HP Wireless Assistant Service;HP Wireless Assistant Service;c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-06-18 103992]
    R2 RtVOsdService;RtVOsdService Installer;c:\program files\Realtek\RtVOsd\RtVOsdService.exe [2010-06-17 315392]
    R3 netw5v64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;c:\windows\system32\DRIVERS\netw5v64.sys [x]
    R3 osppsvc;Office Software Protection Platform;c:\program files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-01-10 4925184]
    R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2009-09-23 225280]
    R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [x]
    R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS [x]
    R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS [x]
    R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS [x]
    R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [x]
    R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [x]
    R3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\DRIVERS\wacmoumonitor.sys [x]
    R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
    R3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\DRIVERS\WSDPrint.sys [x]
    R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x64.sys [x]
    R4 sptd;sptd;c:\windows\System32\Drivers\sptd.sys [x]
    S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS [x]
    S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS [x]
    S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20110812.001\BHDrvx64.sys [2011-07-23 1151096]
    S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20110831.030\IDSvia64.sys [2011-08-23 488568]
    S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS [x]
    S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360x64\0501000.01D\SYMNETS.SYS [x]
    S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [x]
    S2 {B154377D-700F-42cc-9474-23858FBDF4BD};Power Control [2010/10/11 22:05];c:\program files (x86)\CyberLink\PowerDVD9\000.fcl [2010-02-10 20:31 146928]
    S2 AERTFilters;Andrea RT Filters Service;c:\program files\Realtek\Audio\HDA\AERTSr64.exe [2009-11-18 98208]
    S2 Belkin Local Backup Service;Belkin Local Backup Service;c:\program files\Belkin\Belkin USB Print and Storage Center\BkBackupScheduler.exe [2010-02-17 181760]
    S2 Belkin Network USB Helper;Belkin Network USB Helper;c:\program files\Belkin\Belkin USB Print and Storage Center\Bkapcs.exe [2010-02-09 55296]
    S2 CinemaNow Service;CinemaNow Service;c:\program files (x86)\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe [2010-05-21 140272]
    S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [2010-02-28 821664]
    S2 HPWMISVC;HPWMISVC;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-07-02 27192]
    S2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;c:\program files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-04-13 13336]
    S2 N360;Norton Security Suite;c:\program files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe [2011-04-17 130008]
    S2 NOBU;Norton Online Backup;c:\program files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe SERVICE [x]
    S2 SBSDWSCService;SBSD Security Center Service;c:\program files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2009-01-26 1153368]
    S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2010-04-24 483688]
    S2 SSPORT;SSPORT;c:\windows\system32\Drivers\SSPORT.sys [x]
    S2 TabletServiceWacom;TabletServiceWacom;c:\program files\Tablet\Wacom\Wacom_Tablet.exe [2010-11-15 5716848]
    S2 UNS;Intel(R) Management & Security Application User Notification Service;c:\program files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2010-03-18 2320920]
    S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-07-27 136824]
    S3 HECIx64;Intel(R) Management Engine Interface;c:\windows\system32\DRIVERS\HECIx64.sys [x]
    S3 IntcDAud;Intel(R) Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys [x]
    S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys [x]
    S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys [x]
    S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys [x]
    S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys [x]
    S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2010-04-24 209768]
    S3 sxuptp;SXUPTP Driver;c:\windows\system32\DRIVERS\sxuptp.sys [x]
    S3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\DRIVERS\vwifimp.sys [x]
    .
    .
    [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
    2010-05-19 17:36 451872 ----a-w- c:\program files (x86)\Common Files\LightScribe\LSRunOnce.exe
    .
    .
    --------- x86-64 -----------
    .
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "RTHDVCPL"="c:\program files\Realtek\Audio\HDA\RtkNGUI64.exe" [2010-03-13 6234144]
    "IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-08-26 161304]
    "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-08-26 386584]
    "Persistence"="c:\windows\system32\igfxpers.exe" [2010-08-26 415256]
    "HPWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe" [2010-06-18 8192]
    "combofix"="c:\combofix\CF15494.3XE" [2010-11-20 345088]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
    "LoadAppInit_DLLs"=0x0
    .
    ------- Supplementary Scan -------
    .
    uStart Page = hxxp://www.yahoo.com/
    uLocal Page = c:\windows\system32\blank.htm
    mLocal Page = c:\windows\SysWOW64\blank.htm
    uInternet Settings,ProxyOverride = *.local
    TCP: DhcpNameServer = 192.168.2.1
    DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
    FF - ProfilePath - c:\users\Ash\AppData\Roaming\Mozilla\Firefox\Profiles\o3h82w4r.default\
    FF - prefs.js: browser.startup.homepage - www.yahoo.com
    FF - prefs.js: network.proxy.type - 0
    FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false
    .
    - - - - ORPHANS REMOVED - - - -
    .
    HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
    AddRemove-{FC17E0A7-EAA9-4902-92F8-C83B9FD02246} - c:\program files (x86)\InstallShield Installation Information\{FC17E0A7-EAA9-4902-92F8-C83B9FD02246}\setup.exe
    .
    .
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
    "ImagePath"="\"c:\program files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton Security Suite\Engine\5.1.0.29\diMaster.dll\" /prefetch:1"
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\{B154377D-700F-42cc-9474-23858FBDF4BD}]
    "ImagePath"="\??\c:\program files (x86)\CyberLink\PowerDVD9\000.fcl"
    .
    --------------------- LOCKED REGISTRY KEYS ---------------------
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
    @Denied: (A 2) (Everyone)
    @="FlashBroker"
    "LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10h_ActiveX.exe,-101"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
    "Enabled"=dword:00000001
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10h_ActiveX.exe"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
    @Denied: (A 2) (Everyone)
    @="Shockwave Flash Object"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10h.ocx"
    "ThreadingModel"="Apartment"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
    @="0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
    @="ShockwaveFlash.ShockwaveFlash.10"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10h.ocx, 1"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
    @="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
    @="1.0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
    @="ShockwaveFlash.ShockwaveFlash"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
    @Denied: (A 2) (Everyone)
    @="Macromedia Flash Factory Object"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10h.ocx"
    "ThreadingModel"="Apartment"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
    @="FlashFactory.FlashFactory.1"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10h.ocx, 1"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
    @="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
    @="1.0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
    @="FlashFactory.FlashFactory"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
    @Denied: (A 2) (Everyone)
    @="IFlashBroker4"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
    @="{00020424-0000-0000-C000-000000000046}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    "Version"="1.0"
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
    @Denied: (Full) (Everyone)
    .
    ------------------------ Other Running Processes ------------------------
    .
    c:\program files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe
    c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    c:\program files (x86)\Bonjour\mDNSResponder.exe
    c:\program files (x86)\Common Files\LightScribe\LSSrvc.exe
    c:\program files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    .
    **************************************************************************
    .
    Completion time: 2011-09-01 16:52:05 - machine was rebooted
    ComboFix-quarantined-files.txt 2011-09-01 20:52
    .
    Pre-Run: 251,311,964,160 bytes free
    Post-Run: 250,736,291,840 bytes free
    .
    - - End Of File - - D0908F27BAA79D7671F02A3506AD0777


    C:\Qoobox\Quarantine\C\Users\Ash\AppData\Roaming\Mozilla\Firefox\Profiles\o3h82w4r.default\extensions\{384c051d-d062-42cc-97ff-047e1219a53d}\chrome.manifest.vir Win32/TrojanDownloader.Tracur.F trojan
    C:\Qoobox\Quarantine\C\Users\Ash\AppData\Roaming\Mozilla\Firefox\Profiles\o3h82w4r.default\extensions\{384c051d-d062-42cc-97ff-047e1219a53d}\chrome\xulcache.jar.vir JS/Agent.NDJ trojan
    C:\Users\Ash\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\27\7061701b-12949c7a multiple threats
    C:\Users\Ash\Documents\Jgames\1- AGTH GUIDE.rar probably a variant of Win32/AGTH.A application
    C:\Users\Ash\Documents\Jgames\6- AGTH LATEST VERSION.rar probably a variant of Win32/AGTH.A application
    C:\Users\Ash\Documents\Jgames\Translation Aggregator 0.4.4c.rar probably a variant of Win32/AGTH.A application
     
  6. specialjuice

    specialjuice TS Rookie Topic Starter

    As an update on system performance, the redirection seems to be corrected/is getting there (as in thus far I've had no redirects). However, the firefox is still locking up from time to time.

    I don't have to open the task manager to fix the problem, but it'll say "program not responding" and lock up for a moment or two.
     
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Please download OTMovit by Old Timer and save to your desktop.
    • Double-click OTMoveIt3.exe to run it. (Vista users, please right click on OTMoveit3.exe and select "Run as an Administrator")
    • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
      Code:
      :Files 
      C:\Users\Ash\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\27\7061701b-12949c7a 
      C:\Users\Ash\Documents\Jgames\1- AGTH GUIDE.rar 
      C:\Users\Ash\Documents\Jgames\6- AGTH LATEST VERSION.rar 
      C:\Users\Ash\Documents\Jgames\Translation Aggregator 0.4.4c.rar 
      :Commands
      [purity]
      [emptytemp]
      [start explorer]
      [Reboot]
    • Return to OTMoveIt3, right click in the "Paste Instructions for Items to be Moved" window and choose Paste.
    • Click the red Moveit! button.
    • A log of files and folders moved will be created in the c:\_OTMoveIt\MovedFiles folder in the form of Date and Time (mmddyyyy_hhmmss.log). Please open this log in Notepad and post its contents in your next reply.
    • Close OTMoveIt3
    If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.
    ============================================
    There is malware in the Java cache- that is because you have an outdated version of Java. Please update to v6u27 now: Java Updates Uninstall any earlier versions (Java(TM) 6 Update 23) in Add/Remove Programs as they are vulnerabilities for the system.
    Note: Uncheck 'Install Yahoo Toolbar' on the download screen before you do the update.
    ----------------------------
    To empty the Java cache:
    1. . Click Start > Control Panel.
    2. . Double-click the Java icon [​IMG] in the Control Panel.
    3. . Click Settings under Temporary Internet Files.
      http://www.java.com/en/img/download/5000020303.jpg[/b]
      There are three options on this window to clear the cache.(Version dependent)
      [o]. Delete Files
      [o]. View Applications
      [o]. View Applets
      [*]. Click OK on Delete Temporary Files window.
      Note: This deletes all the Downloaded Applications and Applets from the cache.
      [*]. Click OK on Temporary Files Settings window. [/list]
      ==============================================
      [QUOTE]I've noticed overall poor system performance as well as Firefox locking up from time to time.[/QUOTE]
      "the firefox is still locking up from time to time." What happens?
      "but it'll say "program not responding" and lock up for a moment or two." [b]Please describe more clearly[/b]
      ===============================================
      Tell me something about [b]AGTH[/b] other than what it is. I find the [b]Win32/AGATH.A[/b] entry in the virus databases, but I can't isolate any thing about it that would cause the malware. Could this have been downloaded from a torrent site?

      Your system is in good shape. You control the 'speed' by what's running. Unnecessary processes that start on boot ant then run in the background can cause 'slow'. Not enough RAM can cause 'slow'. Running multiple resource intensive programs at the same time can cause 'slow.'
     
  8. specialjuice

    specialjuice TS Rookie Topic Starter

    I have a question and follow up to yours before I continue in the next steps. One of the first things you asked me to do (Thursday night that is) was uninstall the older Java version and update it with the newest version. I had already done this as you asked. To check to make sure that it installed properly, I went into the uninstall a program under the control panel. The program list is telling me the only java I have on my system is update 27. This was the version I installed on 9/1. Should I uninstall that and reinstall it again? Sorry if this question seems stupid, but I just want to be sure.

    AGTH I had downloaded directly from a website. There perhaps was a mediafire link to it, but it was not torrented, no. I can delete the file later if that's what we need. I've actually never gotten around to using it.

    From time to time if I'm going to open a new tab in Firefox (I may have one or two others opened), it will run "Mozilla Firefox not responding" along the top toolbar. The program will lock up as if it's frozen. This generally will last no longer than a minute. I understand slow performance can be due to running multiple things at once, but this has never been a problem before. Likewise, it tends to do this as I'm typing more often than not.

    And it's good to hear the system is in good shape. I have attempted to take off most processes that start up upon booting. Likewise, I'm running 4 gigs of ram. When it comes to the slow, save what I would normally expect, the lag has seemed to occur more often than not since this problem has started. Thank you again for your prompt reply.
     
  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Sorry for delay! All digitals down all day! I worked offline from the email replies;

    "Mozilla Firefox not responding" along the top toolbar. The program will lock up as if it's frozen.
    This is a server problem with the site you are trying to load in the tab.

    Be sure to check if it's the red band at the top of Firefox saying "Firefox has prevented this page from redirecting'. That is a common occurrence when you use links. If you know it's a good site, click on 'Allow' on the right side.

    Depending on what color scheme you're using and if there are images, sometimes users don't realize that FF wants your permission to load the page. Happens to me all the time.
    =====================================
    "only java I have on my system is update 27. This was the version I installed on 9/1. Should I uninstall that and reinstall it again"
    No< leave that one- it the current version
    ======================================
    "AGTH I had downloaded directly from a website. There perhaps was a mediafire link to it, but it was not torrented, no. I can delete the file later if that's what we need. I've actually never gotten around to using it.

    Consider uninstalling it.
    ============================
    "the lag has seemed to occur more often than not since this problem has started."
    Keep in mind that there are extra processes on the system now which may be slowing it down. When we have finished< I will have you remove all of the cleaning tools and logs.
    ==========================================
     
  10. specialjuice

    specialjuice TS Rookie Topic Starter

    Oh don't worry about the delay, my college classes started today so I can understand how busy things can be. Regardless, thank you for your reply! I apologize about all of the questions and I just wanted to be sure it was all ok.

    Anyway, here is the log.

    All processes killed
    ========== FILES ==========
    C:\Users\Ash\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\27\7061701b-12949c7a moved successfully.
    C:\Users\Ash\Documents\Jgames\1- AGTH GUIDE.rar moved successfully.
    C:\Users\Ash\Documents\Jgames\6- AGTH LATEST VERSION.rar moved successfully.
    C:\Users\Ash\Documents\Jgames\Translation Aggregator 0.4.4c.rar moved successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Ash
    ->Temp folder emptied: 183961 bytes
    ->Temporary Internet Files folder emptied: 5780360 bytes
    ->Java cache emptied: 3502954 bytes
    ->FireFox cache emptied: 329556224 bytes
    ->Flash cache emptied: 70913 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 67 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 0 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 67697 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 749 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 323.00 mb


    OTM by OldTimer - Version 3.1.18.0 log created on 09032011_145447

    Files moved on Reboot...
    C:\Users\Ash\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
    File C:\Users\Ash\AppData\Local\Mozilla\Firefox\Profiles\o3h82w4r.default\Cache\D\1B\67F78d01 not found!
    File C:\Users\Ash\AppData\Local\Mozilla\Firefox\Profiles\o3h82w4r.default\Cache\D\1B\89B25d01 not found!
    File C:\Users\Ash\AppData\Local\Mozilla\Firefox\Profiles\o3h82w4r.default\Cache\D\1B\AD023d01 not found!
    File C:\Users\Ash\AppData\Local\Mozilla\Firefox\Profiles\o3h82w4r.default\Cache\D\1B\DAC68d01 not found!
    File C:\Users\Ash\AppData\Local\Mozilla\Firefox\Profiles\o3h82w4r.default\Cache\D\1B\E10E6d01 not found!
    File C:\Users\Ash\AppData\Local\Mozilla\Firefox\Profiles\o3h82w4r.default\Cache\D\1B\F17F7d01 not found!
    C:\Users\Ash\AppData\Local\Mozilla\Firefox\Profiles\o3h82w4r.default\urlclassifier3.sqlite moved successfully.
    C:\Users\Ash\AppData\Local\Mozilla\Firefox\Profiles\o3h82w4r.default\XUL.mfl moved successfully.

    Registry entries deleted on Reboot...

    Thank you again for the help. Seriously
     
  11. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    I notice you have the Firefox homepage set up for yahoo.com, but I don't see any default search set. You might want to look into that. As far as the 'program not responding' message, that is likely a server delay.

    The system is clean. You've done a good job,:) There is still one outdated Java in the addons. Check that please in both sections- both addons now on system and addons previously on system> highlight Java v6u23> remove.

    Since the redirect has been resolved, you can Remove all of the tools we used and the files and folders they created
    • Uninstall ComboFix and all Backups of the files it deleted
      [o] Click START> then RUN
      [o] Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
    • Download OTCleanIt by OldTimer and save it to your Desktop.
      [o] Double click OTCleanIt.exe.
      [o] Click the CleanUp! button.
      [o] If you are prompted to Reboot during the cleanup, select Yes.
      [o]The tool will delete itself once it finishes.
      Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.
      Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.
    • Set a new, clean Restore Point
      [o] Click on Start> right click on Computer> Properties
      [o] Select System Protection
      [o] Click on the Create button (near bottom)
      [o] Type a name for the Restore Point
      [o] Click on Create again to save the restore point.
    • Deleting all but the most recent System Protection point in Windows 7
      [o] Click Start> Computer> right click the C Drive and choose Properties> enter.
      [o] Click Disk Cleanup from there.
      [​IMG]
      [o] Click Clean up system files
      This restarts Disk Cleanup to run in elevated mode.
      [o] Click the More Options tab
      [​IMG]
      [o] Click the Clean up under System Restore and Shadow Copies.
      [o] Click OK.
      [o] You will get a confirmation screen> Just click Delete.
      [o] Click OK on the Disk Cleanup Screen.
      [o] Click Delete Files on the Confirmation screen.
    [​IMG]
    This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
    Images courtesy lytebyte.

    Empty the Recycle Bin

    Let me know if you have any more questions.
     
     
  12. specialjuice

    specialjuice TS Rookie Topic Starter

    Thank you so so very much for all of your help in this situation, I really truly appreciate it!

    I did have one final question, though. I have disabled the u23 addon in my Firefox, but it gives me no option to uninstall/remove it. Is there anyway I can do this other than "disabling" it?
     
  13. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    You're welcome!:)
    If you logon to the Administrative account, you should get the option to uninstall.
     
Topic Status:
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