Hello,
I've spent days trying to go through the 8-step process. I've learnt a lot, so that's something, but i'm still having probs. Part of the problem has been an inability to download some of the files or run some of the steps:
couldn't download MBAM, Comodo, Zonealarm
couldn't run superAV
could download and run: avasti,avira, avg8, ccleaner, hijackthis
Hijackthis log is attached. Of course most of it is gobbledigook to me so any help in deciding next course of action would be very much appreciated,
Regards
Ron
ps Is this malware something that might have led to compromised bank details etc and require re-format and re-install?
I've spent days trying to go through the 8-step process. I've learnt a lot, so that's something, but i'm still having probs. Part of the problem has been an inability to download some of the files or run some of the steps:
couldn't download MBAM, Comodo, Zonealarm
couldn't run superAV
could download and run: avasti,avira, avg8, ccleaner, hijackthis
Hijackthis log is attached. Of course most of it is gobbledigook to me so any help in deciding next course of action would be very much appreciated,
Regards
Ron
ps Is this malware something that might have led to compromised bank details etc and require re-format and re-install?