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[Solved] Google searches redirected in all my browsers to random search engines

Discussion in 'Virus and Malware Removal' started by lauralulu, Jan 25, 2011.

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Page 3 of 3

  1. lauralulu Newcomer, in training

    Not sure how to do this... is that the yellow cable that runs from my PC to the talktalk router? If so, I've plugged the end that usually goes into the router into my netbook (this what I'm having the problems with) so the wire is going from the back of my PC into the side of my netbook, nothing in between- but I'm not sure if that's what you mean? LAN on this reads limited or no connectivity. Still connected wirelessly and tried a search which was still redirected. :(
    lauralulu, Jan 28, 2011
    #41

  2. lauralulu Newcomer, in training

    The LAN cannot acquire a network address for some reason- "the network did not assign a network address to the computer."

    This has happened randomly before on the PC but it's been okay lately... the PC doesn't have the redirecting problem either, just the netbook.

    Really weird :/
    lauralulu, Jan 28, 2011
    #42

  3. lauralulu Newcomer, in training

    The LAN cannot acquire a network address for some reason- "the network did not assign a network address to the computer."

    This has happened randomly before on the PC but it's been okay lately... the PC doesn't have the redirecting problem either, just the netbook.

    Really weird :/

    Got redirected from this site whilst editing this post!!! And again after it posted, also have the stupid 'congratulations' pop up telling me I've won free downloads from a catalogue. That is coming up pretty much every time I use this site now. Baffling!
    lauralulu, Jan 28, 2011
    #43

  4. Broni Malware Annihilator

    What type of connection is it?
    Dial-up, cable, DSL, or satellite?
    Broni, Jan 28, 2011
    #44

  5. lauralulu Newcomer, in training

    It's a DSL connection with TalkTalk broadband.
    lauralulu, Jan 29, 2011
    #45

  6. Broni Malware Annihilator

    So you should have following connection:
    wall jack----->modem-----> router---->computer
    Correct?
    Broni, Jan 29, 2011
    #46

  7. lauralulu Newcomer, in training

    There is a plug going into the wall, a black cable from that leads to the router, a white cable goes into the router via the phone line and then a yellow cable (which I presume is the ethernet) goes from the router into the back of the computer. There's no external modem. The computer I'm having the problems with is the netbook which connects wirelessly with the router/network.
    lauralulu, Jan 30, 2011
    #47

  8. lauralulu Newcomer, in training

    As well as redirects I am now also getting windows media player popping up with a random file, of course I never let it play but god knows how or why that also keeps happening.
    lauralulu, Jan 30, 2011
    #48

  9. Broni Malware Annihilator

    Go Start>Run ("Start search" in Vista and Win 7), type in:
    cmd
    Click OK (hit Enter in Vista and Win 7).

    At Command Prompt, paste this:
    ipconfig /all>c:\ipconfig_all.txt&notepad c:\ipconfig_all.txt&exit
    Hit Enter.

    Copy and paste what you see in Notepad into a Reply here.
    Broni, Jan 30, 2011
    #49

  10. lauralulu Newcomer, in training

    indows IP Configuration



    Host Name . . . . . . . . . . . . : MiniBob

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Unknown

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No

    DNS Suffix Search List. . . . . . : dlink.com



    Ethernet adapter Local Area Connection:



    Media State . . . . . . . . . . . : Media disconnected

    Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC

    Physical Address. . . . . . . . . : 00-26-22-39-8C-3F



    Ethernet adapter Wireless Network Connection:



    Connection-specific DNS Suffix . : dlink.com

    Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter

    Physical Address. . . . . . . . . : 00-26-B6-24-BF-06

    Dhcp Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    IP Address. . . . . . . . . . . . : 192.168.1.2

    Subnet Mask . . . . . . . . . . . : 255.255.255.0

    Default Gateway . . . . . . . . . : 192.168.1.1

    DHCP Server . . . . . . . . . . . : 192.168.1.1

    DNS Servers . . . . . . . . . . . : 213.109.65.90

    213.109.73.246

    Lease Obtained. . . . . . . . . . : 30 January 2011 20:14:46

    Lease Expires . . . . . . . . . . : 31 January 2011 20:14:46
    lauralulu, Jan 30, 2011
    #50

  11. Broni Malware Annihilator

    Yeah, your DNS has been hijacked.
    This:
    DNS Servers . . . . . . . . . . . : 213.109.65.90
    is a Russian hijacking site.

    The only way to get rid of it is to reset your router.
    We tried it before, but you must be doing something wrong, since it didn't work first time around.

    Let's try again.

    Go Start>Run (Start search in Vista), type in:
    cmd
    Click OK (in Vista and Windows 7, while holding CTRL, and SHIFT, press Enter).

    In Command Prompt window, type in following commands, and hit Enter after each one:
    ipconfig /flushdns
    ipconfig /registerdns
    ipconfig /release
    ipconfig /renew
    net stop "dns client"
    net start "dns client"


    Turn the computer off.

    On your router, you'll find a pinhole marked "Reset".
    Keep pushing the hole, using a pencil, or a paperclip until all lights briefly come off and on.
    NOTE. Simple router disconnecting from a power source will NOT do.
    Restart computer and check for redirections.

    NOTE. You may need to re-check your router security settings, as described HERE

    When done, re-run command from my reply #49.
    Broni, Jan 30, 2011
    #51

  12. lauralulu Newcomer, in training

    Awesome! Glad you can see what's causing it. Just wondering, am I better off typing those instructions into the PC that's connected to the router, or will it have the same effect doing it on the netbook?
    lauralulu, Jan 30, 2011
    #52

  13. Broni Malware Annihilator

    I'm not sure, what you mean.
    All actions have to be performed on the computer we've been trying to fix.
    Broni, Jan 30, 2011
    #53

  14. lauralulu Newcomer, in training

    FIXXXXXXXXXXXXXXXXXXXXXXXXED! :D Not sure why it didn't work the first time, perhaps I missed out a command line, I reset the router the same way and this time when I turned my computer back on, I had to set up my connection again by typing in my username and password from talktalk on a special screen that came up automatically. Once connected, straight to google and NO MORE REDIRECTING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Take that Russian hijacking site! woohoooo! Thank you soooooooooooo much for all the help. I'm thrilled to have my 'normal' computer back!!!! It will also really help with my studying, not getting re-directed all over the shop and battling pop up files etc.

    So once again that you ever so much! I'm thrilled to bits! :)
    lauralulu, Jan 30, 2011
    #54

  15. lauralulu Newcomer, in training

    Any advice on how to prevent this in future? I always thought my surfing was safe, being cautious at heart, so can't imagine how this happened and would like to take steps to ensure better security from now on!
    lauralulu, Jan 30, 2011
    #55

  16. Broni Malware Annihilator

    Good news :)

    Some advice listed below (step 11)...

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
    Broni, Jan 30, 2011
    #56

  17. lauralulu Newcomer, in training

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Laura
    ->Temp folder emptied: 692484 bytes
    ->Temporary Internet Files folder emptied: 2875954 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 83862551 bytes
    ->Flash cache emptied: 18513 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 32902 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 6717 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 743380 bytes

    Total Files Cleaned = 84.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Laura
    ->Flash cache emptied: 0 bytes

    User: LocalService

    User: NetworkService

    Total Flash Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!

    OTL by OldTimer - Version 3.2.20.6 log created on 01312011_110424

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
    lauralulu, Jan 31, 2011
    #57

  18. lauralulu Newcomer, in training

    It's 'behaving' brilliantly, thanks. Everything smooth, searches are DIRECT and fast. Have downloaded what you recommended to clean up/keep things updated, and going to make a habit of running malware bites every week from now on. :)
    lauralulu, Jan 31, 2011
    #58

  19. Broni Malware Annihilator

    Way to go!! [IMG]
    Good luck and stay safe :)
    Broni, Jan 31, 2011
    #59
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