Solved Google webhp auto redirect problem

[jstzjxy]

Google webhp auto redirect problem [Solved. Thanks to Broni!]

Hi pals, I am new here, looking for help to some really annoying problems.

Somehow all of a sudden (probably after I downloaded a file from megaupload), I cannot get google search results working properly. It seems that quite a few ones have more or less the same problems:

1. The search results pages display normally, but when I click on the links, some random page flashes, and then automatically redirect to google.com/webhp. The true search result pages only come up after 5 or more clicks

2. When I tried to open the links on the search results pages in a new tab (I am using IE7), the pages are constantly redirected to google.com/webhp again.

3. New IE windows pop up from no where. At the beginning, they were random pages immediately redirected to google.com/webhp. Now they show themselves up, which turn out to be certain ads.

4. Notices like "symantec antivirus auto protection is disabled" pops up after logged on.

5. It takes way much longer than usual for me to log on/off. The "loading your personal settings" screen could last for a couple of minutes.

I went through the 8 steps, but it does not work. Could anyone provide me some guide to overcome this nightmare? Thanks in advance.

 

[Broni]

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[jstzjxy]

Thanks for the respond! Here are the log files:

 

[Broni]

How is redirection issue?

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

• Double-click SystemLook.exe to run it.
• Vista users:: Right click on SystemLook.exe, click Run As Administrator
• Copy the content of the following box into the main textfield:
  

  :filefind
  tcpip.sys

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

========================================================================

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::
c:\windows\Ehefewipezu.bin
c:\windows\Cruze.dat


Folder::

Driver::

Registry::

RegLockDel::

3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt
• A new HijackThis log.

 

[jstzjxy]

The problem remains the same... By the way, I accidentally ran the ComboFix twice, so the latest log did not record the removal of Cruze.dat and the rest, though they showed up in the first one... Sorry about that.

 

[Broni]

Download Kenco.exe to your desktop

• Close all windows and run the program.
• It wont take long to run.
• Kenco will reboot the system if it finds anything.
• Post the log it gives you ( it will be saved in the same place as Kenco.exe).

 

[jstzjxy]

It did not reboot the system. Yet the problem remains the same...

 

[Broni]

Disable your antivirus program.
Go to Kaspersky website and perform an online antivirus scan.

1. Read through the requirements and privacy statement and click on Accept button.
2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
3. When the downloads have finished, click on Settings.
4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

• Spyware, Adware, Dialers, and other potentially dangerous programs
  [*] Archives
  [*] Mail databases

5. Click on My Computer under Scan.
6. Once the scan is complete, it will display the results. Click on View Scan Report.
7. You will see a list of infected items there. Click on Save Report As....
8. Save this report to a convenient place. Change the Files of type to Text file (.txt before clicking on the Save button. Then post it here.

 

[jstzjxy]

Finally I got the scanning done, but did not find anything:

 

[Broni]

Open IE. Go Tools>Internet Options>Advanced tab, click on "Reset" button.
Restart computer.
Try using Google search again.
Let me know, how it goes.

 

[jstzjxy]

No good... The same problem stays. By the way, the pop-ups are not so random. A new window appears approximately once per hour.

 

[Broni]

Download OTL to your Desktop.

* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in:


netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
/md5stop
%systemroot%\*. /mp /s
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
%systemroot%\System32\config\*.sav
CREATERESTOREPOINT


* Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

• When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

 

[jstzjxy]

They seem too long to be post here... So I attach them instead. Let me know if you want me to post them anyhow.

 

[Broni]

1. Please download The Avenger to your Desktop.

• Right click on the Avenger.zip folder and select "Extract All..."
• Follow the prompts and extract the Avenger folder to your desktop

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Begin copying here:
Files to move:
C:\IBMTOOLS\drivers\IMSM\IASTOR.SYS | C:\WINDOWS\system32\drivers\IASTOR.SYS

3. Now, open the avenger folder and start The Avenger program by clicking on its icon.

• Right click on the window under Input script here:, and select Paste.
• You can also click on this window and press (Ctrl+V) to paste the contents of the clipboard.
• Click on Execute
• Answer "Yes" twice when prompted.

4. The Avenger will automatically do the following:

• It will Restart your computer. ( In cases where the code to execute contains "Drivers to Delete", The Avenger will actually restart your system twice.)
• On reboot, it will briefly open a black command windowon your desktop, this is normal.
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
• The Avenger will also back up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

5. Please copy/paste the content of c:\avenger.txt into your reply

 

[jstzjxy]

It did not do anything... Here is the log:

Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

File move operation "C:\IBMTOOLS\drivers\IMSM\IASTOR.SYS|C:\WINDOWS\system32\drivers\IASTOR.SYS" completed successfully.

Completed script processing.

*******************

Finished! Terminate.

 

[Broni]

Please, post fresh OTL logs.

 

[jstzjxy]

Here you go... The problem features like an ad ware: the first five or so clicks on any search result, from google, yahoo and bing, are always redirected, but then it works properly; ad sites pop up once an hour. But it does affect my system. The "loading your personal settings" screen lasts longer than usual, and then a black screen appears and lasts for a minute or two before the desktop is displayed.

 

[Broni]

Delete your Combofix file.

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[jstzjxy]

Now it seems that the searching part is working properly. Thanks for the help!

Yet the system is still booting slowly. Also, the "symantec antivirus auto-protect is disabled" note still shows up. I will try a few more times and report the latest situation.

 

[Broni]

Good news

We'll see about boot time in a moment.
Let's try to fix Norton issue first.

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::

Folder::

Driver::

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000000

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000000

RegLockDel::

3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt
• A new HijackThis log.

 

[jstzjxy]

It has been over 10 mins since I restarted the system, and the symantec note does not show up. So I guess it has been fixed. Thanks so much!

Shall we deal with the booting time now? It used to take about 2 mins for the system to completely start, I.e., the hard disc stops producing a noise. Now it takes about 5 mins.

Besides, the screen blacks out for a little while before the logon screen is shown. Then, when I log on, the loading screen lasts longer than before. Lastly, after the loading screen disappears, a black screen, instead of the desktop that used to show up at this point, comes up again.

The Windows tune, which was played during the loading screen before, is also delayed and played during the second period of black screen.

Is it somehow related to the Recovery Console? Coz this did not happen before I installed the RC.

 

[Broni]

Yeah, we fixed Norton issue with Combofix script, you just ran.

Recovery console is a must have tool on any computer. When for some reason, your computer becomes not bootable, recovery console is your only option.

You can adjust boot selection wait time.
Go Start>Run, type in:
msconfig
Click OK.
Click on "Boot" tab and adjust "Timeout" number.
I have it set to 3 sec.

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

=====================================================================

Verify your Java version here: http://www.java.com/en/download/installed.jsp
Update, if necessary.
Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista).

=========================================================================

Print this post out, since you won't have an access to it, at some point.

1. Open HijackThis.

2. Close all windows, except for HijackThis.

3. Put checkmarks next to the following HijackThis entries:

nothing malicious to remove

4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

- O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
- O4 - HKLM\..\Run: [ISUSScheduler] "c:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
- O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
- O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
- O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
- O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
- O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
- O4 - HKLM\..\Run: [IMSCMig] C:\PROGRA~1\COMMON~1\MICROS~1\IME\IMSC40A\IMSCMIG.EXE /Preload
- O4 - HKLM\..\Run: [ISUSPM Startup] c:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup

5. Click on Fix checked button.

6. Restart computer.


When done.....


Your computer is clean

1. Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.

 

[jstzjxy]

Well, Mr. Magic Genie, I followed the instruction up to the HJT part. When I restarted my computer, everything remains the same as before, while I found my right click on the start menu is disabled... Could you help me out with this?

 

[Broni]

What exactly do you mean by "disabled"?

 

[jstzjxy]

When I righted-clicked on the items in the start menu (e.g. My Computer), the context menu does not show up.