"Hard drive clusters are partly damaged" message

MGA

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
Windows Product ID: 76487-OEM-2211906-00101
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {A0C3CF82-BDCD-4879-8068-9CA1EB8BBE5B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A
Version: N/A

Windows XP Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A0C3CF82-BDCD-4879-8068-9CA1EB8BBE5B}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3684139542-1093763568-3255329030</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7600 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786D1 v01.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20050518000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>B99B3A7F0184E07C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP Compaq dc7700 Small Form Factor</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>13D0F7C0C850D00</Val><Hash>y2/TmYa3GO/I8NpCX+9pFRxaakw=</Hash><Pid>73931-640-0043284-57628</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

Windows Activation Technologies-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 8C19:Compaq Computer Corporation|116FC:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|EB58:Compaq Computer Corporation|11723:Compaq Computer Corporation|11723:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|EB58:Hewlett-Packard Company
Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

OEM Activation 2.0 Data-->
N/A

MSC services

I believe the BITS was already set to manual, but I didn't see a save key, and I did not click on Start Service, am I all set with this part? Thanks!
Karen

All you would do if you had to change a Service is make the change, click on Apply> OK. You do not need to start the Service.

The MGA looks okay. I don't know what you're referring to in the PM. I thought there might be a problem with Validation or License since you're having so much problem. You're not showing a block for Volume Licensing.

Have you noticed any improvement since running the 2 OTL fixes?

Hi - I see improvement in that I am no longer getting the fake error messages from the original virus, and I can see my start menu programs and desktop is blue and all the icons are there. So on my end, things seem fine, not sure if you can see anything else in those logs, but operationally it appears back to normal. Thank you so much for your help.
Karen

Well, that makes my day! Howabout these 2 quickies, then we'll close up (hopefully!)

First, set up a Directory for HijackThis as follows:
Right click Taskbar> Explore> My Computer> Local Drive (C)> File> New> Folder> Name folder HijackThis
Exit Explorer
You now have a folder C:\HijackThis
-----------------------------------------
Download HijackThis and save to your desktop.

• Click on the HJT icon> 'Extract all files'> Extraction Wizard> Click on Browse to right of dialogue box that says 'Select a folder'
• Extract it to the directory on your hard drive you created C:\HijackThis.
• Then navigate to that directory and double-click on the hijackthis.exe file.
• When started click on the Scan button and then the Save Log button to create a log of your information.
• The log file and then the log will open in notepad. Be sure to click on Format> Uncheck Word Wrap when you open Notepad
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and paste (Ctrl+V) the log in your next reply.

NOTE: Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.
====================================
To run the Eset Online Virus Scan:
If you use Internet Explorer:

1. Open the ESETOnlineScan
2. Skip to #4 to "Continue with the directions"
   
   If you are using a browser other than Internet Explorer
3. Open Eset Smart Installer
   [o] Click on the esetsmartinstaller_enu.exelink and save to the desktop.
   [o] Double click on the desktop icon to run.
   [o] After successful installation of the ESET Smart Installer, the ESET Online Scanner will be launched in a new Window
   
4. Continue with the directions.
   
5. Check 'Yes I accept terms of use.'
6. Click Start button
7. Accept any security warnings from your browser.
   
8. Uncheck 'Remove found threats'
9. Check 'Scan archives/
10. Leave remaining settings as is.
11. Press the Start button.
12. ESET will then download updates for itself, install itself, and begin scanning your computer. Please wait for the scan to finish.
13. When the scan completes, press List of found threats
14. Push Export of text file and save the file to your desktop using a unique name, such as ESETScan. Paste this log in your next reply.
15. Push the Back button, then Finish

NOTE: If no malware is found then no log will be produced. Let me know if this is the case.

HijackThis Log

Good morning!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:27:32 AM, on 1/25/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Documents and Settings\All Users\Application Data\LGMOBILEAX\BYR_Client\VZWUAAgent.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: ÿþ127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BYRUA_AGENT] C:\Documents and Settings\All Users\Application Data\LGMOBILEAX\BYR_Client\VZWUAAgent.exe
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1275512446515
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1275512437234
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

--
End of file - 6241 bytes

Eset

Eset found no threats. Wahoo!

Oh yes- that a good thing! One more step:

Please reopen HijackThis to 'do system scan only.' Check each of the following if present:

O1 - Hosts: ÿþ127.0.0.1 localhost
O1 - Hosts: ::1 localhost

Close all Windows except HijackThis and click on "Fix Checked"
=============================
You can free-up some resources by re-setting the following Services:
Click on Start> Run> type in services.msc> Enter> Double click on each to open and set as given:

1. Bonjour Service > Set to Manual Startup Type> If not using now> Stop the Service
2. iPod Service< Set to Manual Startup Type> if not using now> Stop the Service
3. Java Quick Starter (jqs]> Set to Disabled Startup Type> Stop the Service if running. This is a useless function that is not needed and uses system resources.
Exit Services when through.

You've done a good job, Karen. It was a pleasure to help you!
---------------------------------
Removing all of the tools we used and the files and folders they created

• Uninstall ComboFix and all Backups of the files it deleted
• Click START> then RUN
• Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
  

• Download OTCleanIt by OldTimer and save it to your Desktop.
• Double click OTCleanIt.exe.
• Click the CleanUp! button.
• Select Yes when the "Begin cleanup Process?" prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes.

-----
Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.
------------------------------------------

• You should now set a new Restore Point and remove the old restore points to prevent infection from any previous Restore Points.
• Go to Start > All Programs > Accessories > System Tools
• Click "System Restore".
• Choose "Create a Restore Point" on the first screen then click "Next".
• Give the Restore Point a name> click "Create".
  
• Go back and follow the path to > System Tools.
  [*]Choose Disc Cleanup
  [*]Click "OK" to select the partition or drive you want.
  [*]Click the "More Options" Tab.
  [*]Click "Clean Up" in the System Restore section to remove all previous Restore Points except the newly created one.

Empty the Recycle Bin
============================================
Tips for added security and safer browsing: (Links are in Bold Blue)

1. Browser Security
   [o] Safe Settings (Please ignore the suggestion to use the Registry Editor in this section "Creating a Custom Security Zone")
   [o] ZonedOut. This manages the Zones in Internet Explorer. (For IE7 and IE8, Windows 2000 thru Vista. No Windows 7)
   [o] Replace the Host Files
   [o] Google Toolbar Pop Up Blocker
   [o]Web of Trust (WOT) Site Advisor. Traffic-light rating symbols show which rate the site for Trustworthiness, Vendor Reliability, Privacy, Child Safety.
   
2. Have layered Security:
   [o]Antivirus :(only one):Both of the following programs are free and known to be good:
   [o]Avira-AntiVir-Personal-Free-Antivirus
   [o]Avast-Free Antivirus
   [o]Firewall (only one): Use bi-directional firewall. Both of the following programs are free and known to be good:
   [o]Comodo
   [o]Zone Alarm
   
3. Antimalware: I recommend all of the following:
   [o]Spywareblaster: SpywareBlaster protects against bad ActiveX.
   [o]Spybot Search & Destroy
   
4. Updates: Stay current:
   [o] the Microsoft Download Sitefrequently. All updates marked Critical and the current SP updates.
   [o]Adobe Reader Install current, uninstall old.
   [o]Java Updates Install current, uninstall old.
   
5. Tracking Cookies
   Reset Cookie:
   [o]For Internet Explorer: Internet Options (through Tools or Control Panel) Privacy tab> Advanced button> check 'override automatic Cookie handling'> check 'accept first party Cookies'> check 'Block third party Cookies'> check 'allow per session Cookies'> Apply> OK.
   [o]For Firefox: Tools> Options> Privacy> Cookies> check ‘accept Cookies from Sites’> Uncheck 'accept third party Cookies'> Set Keep until 'they expire'. This will allow you to keep Cookies for registered sites and prevent or remove others. (Note: for Firefox v3.5, after Privacy click on 'use custom settings for History.')
   I suggest using the following two add-on for Firefox. They will prevent the Tracking Cookies that come from ads and banners and other sources:
   AdBlock Plus
   Easy List
   [o]For Chrome: Tools> Options> Under The Hood> Privacy Section> CHECK 'Restrict how third party Cookies can be used'> Close.
   
6. Do regular Maintenance
   Clean the temporary internet files often:
   [o] Temporary File Cleaner]
   or
   [o] ATF Cleaner by Atribune
7. Restore Points:
   [o]See System Restore Guide
8. Safe Email Handling
   [o] Don't open email from anyone you don't know.
   [o] Don't open Attachments in the email. Safe to your desktop and scan for viruses using a right click
   [o] Don't leave your personal email address on the internet. Have a separate email account at one of the free web-based emails like Yahoo.

Please let me know if you find any bad link.

Let me know if you have any questions.

questions

Thanks Bobbye!
I do have a few questions - I couldn't find combofix, I must have uninstalled it previously?
When you say to delete backups of files combofix deleted, how do I find those files if they exist?
The link to OTC wasn't titled OTCleanit.exe, it is just OTC, is this the correct file?
I did the hijack this fix but will await the OTC info. before proceeding, not sure if the order of operations is important. Thanks again! I'm looking forward to seeing Mr. Clean on my screen.

If you used the Combofix uninstall directions I gave you, that will remove Combofix (the program) and all the backups and logs from it. That line is meant to be one function.

OTC is fine. We use several "OT" programs. They start with 'OT' and add the last letter of that particular program. The 'C' is for cleanup. Okay to use the link I have for "Old Timer's Cleanup' as just OTC.

Karen I don't use the Mr. Clean gif. It is difficult to find a gif that is safe and clean, with no extra content in it.

But your system IS CLEAN! Peace

Thank you Bobbye for all of your help and patience. I did almost all of the items in the post #48 but not sure what ZonedOut really does and I have to read about Replace the Host Files. I kept Malwarebytes, but installed Spyware Blaster too, should I remove one of them? I hhad this computer fixed by a service store that took off everything but AVG Free, and I think that was its demise. Thanks again!