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Hard Drive compatibility

By 333rob333 ยท 24 replies
Apr 17, 2017
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  1. Hi

    I bought a hard drive and when I installed it into my Windows 7 system, it went stuck on the Windows logo. I then plugged out my SSD and with only the new hard drive in the system, I tried installing Windows 7 on it, but it's stuck on the Windows logo. I contacted the seller from who I purchased the faulty drive and he wanted to refund me. I really want the drive, so I asked the seller for a replacement drive, but he said that it isn't compatible with my computer, only on camera systems. Now I have never heard of anything like that. Can someone please check if the drive will be compatible with my system? The model is a Seagate Constellation ES model nr. ST1000NM0011. I looked up on Newegg's reviews of the drive and it seemed to work fine on other computers. I told the seller that I think the drive is faulty according to what I saw on the Internet that it is supposed to work, and he told me that he asked his manager and he confirmed that the drive should definitely NOT work on my computer. Can someone please give me professional advise? Is the drive supposed to work on my PC, or am I making a mistake?

    I would really appreciate any help on this.
    Thank you! :)
     
  2. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,225   +422

  3. 333rob333

    333rob333 TS Member Topic Starter Posts: 33

    Thanks for your reply, but when the drive is installed, Windows refuses to boot up, so I can't try out the software :(
     
  4. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,225   +422

  5. 333rob333

    333rob333 TS Member Topic Starter Posts: 33

  6. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,225   +422

    Does the HDD register in BIOS/setup? If so, it may be that the HDD is either not partitioned or not formatted?

    A clean install might be best answer. I recommend removing existing partitions and creating new ones - just to be sure.

    Following is a fine step-by-step: https://www.lifewire.com/how-to-clean-install-windows-7-2624917
     
  7. 333rob333

    333rob333 TS Member Topic Starter Posts: 33

    Yes, the drive does show up in the BIOS/Setup, but the problem is that it can't be formatted/partitioned, because every time I try to do a clean install of Windows 7, it just freezes on the Windows logo. Do you think the drive is faulty?
     
  8. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,225   +422

    If you are saying " it just freezes on the Windows logo" before it even offers the 'custom' installation option, I would guess there is something wrong with the installation media. The install disc in a CD drive should be able to handle almost anything which is a recognized device.... strange partitions, strange formats, etc.
     
  9. 333rob333

    333rob333 TS Member Topic Starter Posts: 33

    That is what I thought aswell, but when I try it with another drive it works fine.
     
  10. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,225   +422

    Are you sure it is a SATA drive?
     
  11. jobeard

    jobeard TS Ambassador Posts: 9,930   +735

    That drive is a Serial ATA. What does your system require; SATA or ATA
     
  12. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,225   +422

    @jobeard , it would be neat if you looked this case over. Apparently, the drive is some kind of special camera or surveillance drive. It is probably SATA, but may have some type of weird format (possible some kind of RAID). So BIOS sees it, but installation disc cannot find it. I've suggested a 'custom' clean install, but apparently the Win7 install cannot find the drive at all - and freezes. I feel like I'm missing something... thanks.
     
  13. jobeard

    jobeard TS Ambassador Posts: 9,930   +735

    I googled "Seagate Constellation ES model nr. ST1000NM0011" and that lead me to the spec of ATA
     
  14. bazz2004

    bazz2004 TS Evangelist Posts: 1,484   +230

    The vendor said that it wasn't compatible but nobody seems ready to believe him. :)
     
  15. 333rob333

    333rob333 TS Member Topic Starter Posts: 33

    SATA
     
  16. 333rob333

    333rob333 TS Member Topic Starter Posts: 33

    I contaced Seagate and they replied, please see the link of the screenshot and let me know.[​IMG]
     
  17. 333rob333

    333rob333 TS Member Topic Starter Posts: 33

    Yes, I'm 100% sure
     
  18. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,225   +422

    If you can boot from the SSD and the installation disc with the Seagate HDD removed, but the introduction of the Seagate as a second data drive causes a boot failure, I have got to believe it or the cable or the connection is faulty. The fact that BIOS can see the drive means I have no explanation for inability of Seatools to say something about it.

    This guy had a similar issue because his system apparently has a controller implementation which Windows cannot overcome... https://community.hpe.com/t5/ProLia...T1000NM0011-incompatibility-with/td-p/5367133

    I'm stumped as to how something can be 'compliant' with an industry spec and still not function in accord with spec. Sadly, seems to be the case here.
     
  19. jobeard

    jobeard TS Ambassador Posts: 9,930   +735

    You can lead them to the water but can't make them drink :sigh:
     
  20. Rage_3K_Moiz

    Rage_3K_Moiz Sith Lord Posts: 5,434   +35

    You have a self-encrypting enterprise drive there. You need to perform a Secure Erase to wipe it and regenerate the key used for encryption (this step will also render data currently on the drive unreadable) before you can do anything with it.

    TechSpot has a nice writeup on SEDs here:
    http://www.techspot.com/guides/869-self-encrypting-drives/
     
    cliffordcooley and Cycloid Torus like this.
  21. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,225   +422

    [headsmack] Of course!!
     
  22. 333rob333

    333rob333 TS Member Topic Starter Posts: 33

    Are you saying that this will fix my problem?
     
  23. mailpup

    mailpup TS Special Forces Posts: 7,045   +393

    There are no guarantees but if you don't try it, you'll never know.
     
  24. 333rob333

    333rob333 TS Member Topic Starter Posts: 33

    I tried it, it was "frozen" I unfroze it, must I format it now?
     
  25. 333rob333

    333rob333 TS Member Topic Starter Posts: 33

    I did it and it boots up now! Thanks, but now the drive doesn't show up in disk management
    Please help
     

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