Help! 8.26.70.252 kicking my butt

Solved
By amuck
Nov 10, 2012
  1. Broni

    Broni Malware Annihilator Posts: 46,123   +251

    You're very welcome [​IMG]
  2. amuck

    amuck Newcomer, in training Topic Starter Posts: 36

    Dear sir,

    "No threats found". =) 139121 files scanned in 1:30:26, scan status "finished".
  3. Broni

    Broni Malware Annihilator Posts: 46,123   +251

    1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ==============================

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [emptyjava]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
  4. amuck

    amuck Newcomer, in training Topic Starter Posts: 36

    OTL log, as requested. Continuing other actions, will post up shortly on progress:

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Betty Anne
    ->Temp folder emptied: 457834 bytes
    ->Temporary Internet Files folder emptied: 3298836 bytes
    ->Java cache emptied: 1880 bytes
    ->Flash cache emptied: 790 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 32814 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 556 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 4.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Betty Anne
    ->Flash cache emptied: 0 bytes

    User: Default

    User: Default User

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Betty Anne
    ->Java cache emptied: 0 bytes

    User: Default

    User: Default User

    User: Public

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.69.0 log created on 11142012_202312
    Files\Folders moved on Reboot...
    C:\Users\Betty Anne\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
    C:\Users\Betty Anne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\ED8654D5-B9F0-4DD9-B3E8-F8F560086FDF.dat moved successfully.
    C:\Users\Betty Anne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SD1CKUHK\page-3[1].htm moved successfully.
    C:\Users\Betty Anne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NIN8XSYF\ads[1].htm moved successfully.
    PendingFileRenameOperations files...
    Registry entries deleted on Reboot...
  5. amuck

    amuck Newcomer, in training Topic Starter Posts: 36

    Broni,

    Everything seems to be going very well! I have installed MS Security Essentials, Secunia PSI and bought her Malwarebytes Pro...I do this for all the PCs I build for family and friends and have had great success so far. I also installed WOT and was able to get Windows Updates to finally run--and EVERYTHING is updated. :D

    You sir are a miracle worker...In my world, after an hour's worth of troubleshooting, stuff just gets re-imaged. It's crude, it lacks any sort of skill. To that end, I would almost say this was fun, except for one night there I was afraid I was going to have to tell a poor teacher that I bricked her PC and that maybe I would need to buy her a new laptop. :oops: But you sir are a true Jedi Master.

    Unless you have any concerns, I will return this machine to her tomorrow. I have copied your last post and am emailing it to her with other instruction and some extra detail on what occurred here (I installed all her toolbars on IE--I never trust those things). I thank you for writing this out since it saved me the effort!

    I can't say "thank you" enough. On pay day, I will try and show a small token of my appreciation! (y)

    Thank you!
    --aMuck
  6. Broni

    Broni Malware Annihilator Posts: 46,123   +251

    Thank you for kind words :)

    Way to go!! [​IMG]
    Good luck and stay safe :)


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