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Help I am Stuck

By maverick990
Oct 11, 2009
  1. I have looked around and found similar problems but I want to be sure...
    I started my computer this morning and I got a blue screen, it has happened a couple of other times too...when I restarted it this is the info I got...

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9c
    BCP1: 00000000
    BCP2: 852C8BD0
    BCP3: B66B4000
    BCP4: 00000145
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini101109-01.dmp
    C:\Users\AppData\Local\Temp\WER-138216-0.sysdata.xml
    C:\Users\AppData\Local\Temp\WER90AA.tmp.version.txt



    My computer is a HP m9100z
    AMD Athlon 64 X2 Dual Core Processor 6000+
    Running Windows Vista Home Premium 32 bit with SP2

    Any help would be great..
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Is this HP still under warrenty? The reason I ask is because 0x9C errors are very difficult to work with because it can be any hardware in your system and diagnostics rarely lead to a conclusion.

    However, it isn't impossible but it is tedious. Please see this link and read it through and you'll get an idea plus some diagnostic steps you can take.

    Link: http://www.techspot.com/vb/topic135687.html
     
  3. maverick990

    maverick990 TS Rookie Topic Starter

    thanks, no It isnt under warranty anymore..
     
  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Try to do a System Restore to a good restore check point
     
  5. maverick990

    maverick990 TS Rookie Topic Starter

    It just blue screened on me again in the middle of doing something.... Here is the details... The problems didnt seem to start until after I did the Vista SP2 update.. Could that be it??

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 124
    BCP1: 00000000
    BCP2: 85D34170
    BCP3: F66B4000
    BCP4: 00000135
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini101109-02.dmp
    C:\Users\AppData\Local\Temp\WER-76955-0.sysdata.xml
    C:\Users\AppData\Local\Temp\WER5FFA.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
     
  6. maverick990

    maverick990 TS Rookie Topic Starter

    I just thought I would update and let everyone no that after vacuuming out my cpu around the Power supply it stopped acting up..
     
  7. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Hey, thanks maverick990! Seriously, you just confirmed that with this error it can be any piece of hardware -- and a lot of times the answer comes out of left field.

    Glad to see this issue resolved.
     
  8. sakeles38269334

    sakeles38269334 TS Rookie

    Hey Rustam
    I was given a Dell Inspiron 2200 by ma Aunt so it asks for an authentication password of which I dnt knw - Da exprss service code is 29502865927 & Tag is #DJX8T1J-595B - I'd be very apprctv if dis could be replyd 2 in time - Many Thanks in advncd !
     
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