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Help removing 'FBI' virus/malware

By GNS1310
May 22, 2013
  1. I'm fixing a friends computer, as soon as she types in her name and pw a screen pops up saying she has FBI violations etc etc and I can't get past it. I believe it's malware. Not sure what kind of protection she has on the PC either. I can probably guarantee she doesn't have malware removal tools or anything like that.
    What's my best option to get to the guts and clean it up?
    Restart with command prompt?
    What can I run from there?
    Should I throw a copy of anything on a disc and run it?
    Thanks
     
  2. Broni

    Broni Malware Annihilator Posts: 52,887   +344

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    =========================================

    What Windows version is it?
     
  3. GNS1310

    GNS1310 TS Booster Topic Starter Posts: 92

    That's a good question. I glanced at it as it was starting up, I believe it's ME. I was discussing an upgrade with her and mentioned XP, so I'm pretty sure it was ME.
    I'm heading back to her house tomorrow afternoon, I may just pack up the tower and bring it home to work on it.
    She's older and doesn't use it for much, games pictures and email pretty much.
     
  4. Broni

    Broni Malware Annihilator Posts: 52,887   +344

    Wow! I'm not even sure if we have any tools for such an old system.

    You can try this but I'm not sure if it'll work....

    Let's see, if we can look at your computer booting from an external source.

    Please download OTLPE (filesize 120,9 MB)

    • When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
    • Reboot your system using the boot CD you just created.
      • Note : If you do not know how to set your computer to boot from CD follow the steps here
    • Your system should now display a REATOGO-X-PE desktop.
    • Depending on your type of internet connection, you should be able to get online as well so you can access this topic more easily.
    • Double-click on the OTLPE icon.
    • When asked Do you wish to load the remote registry, select Yes
    • When asked Do you wish to load remote user profile(s) for scanning, select Yes
    • Ensure the box Automatically Load All Remaining Users" is checked and press OK
    • OTL should now start.
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\OTL.txt
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.
     
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