Help with Local Access only

By Jace0207
Jun 29, 2010
Topic Status:
Not open for further replies.
  1. On my brothers computer he gets local access only or limited connectivity. It has been connecting off and on for a few weeks now. I have tried various solutions but I just can't seem to figure it out. The problem started when i removed Norton from his system. I have since run the Norton removal tool, but no luck. I also tried Windows Fixit, but was also unsuccessful. Three other computers in the house are able to connect both wirelessly and directly with a network cable. Below is the windows IP config for the computer. The O/S is Vista. Ok when I turned on his machine to get the IP config info ... it connected to the internet, but only for a few minutes I have no idea what is going on. Please help.


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Josh-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Compact Wireless-G USB Network Adapter wi
    th SpeedBooster ver.2
    Physical Address. . . . . . . . . : 00-23-69-0B-DC-C3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::f14c:6c66:b29:910d%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.66(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, June 28, 2010 11:16:07 PM
    Lease Expires . . . . . . . . . . : Tuesday, June 29, 2010 11:16:07 PM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 285221737
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-37-23-5C-00-21-9B-28-3C-BF

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
    Gigabit Ethernet NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-21-9B-28-3C-BF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.gateway.2wire.net
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
  2. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

    Your Node Type is Broadcast :(

    NodeType controls the DHCP request and the values are shown here
    Code:

    Code:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters\NodeType RegDword = 8
    you will need to reboot to make it effective and then ipconfig /all will show
    Node Type . . . . . . . . . . . . : Hybrid

    This is a Registry Edit process; take a System Restore Point before you start.
    From an Admin account, run->regedit
    the use the above to change Broadcast to Hybrid
  3. Jace0207

    Jace0207 Newcomer, in training Topic Starter Posts: 42

    Ok I tried that ... still no luck. Have local access only still.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Josh-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media unoperational
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Compact Wireless-G USB Network Adapter wi
    th SpeedBooster ver.2
    Physical Address. . . . . . . . . : 00-23-69-0B-DC-C3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::f14c:6c66:b29:910d%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.66(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, June 29, 2010 12:39:52 PM
    Lease Expires . . . . . . . . . . : Wednesday, June 30, 2010 12:39:53 PM
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
    Gigabit Ethernet NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-21-9B-28-3C-BF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.gateway.2wire.net
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
  4. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

    AHH! did you notice
    IPv4 Address. . . . . . . . . . . : 192.168.1.66(Preferred)​
    that's a valid address and DHCP has connected you to the router

    get a command prompt (run-->cmd) and enter these
    • ping 127.0.0.1
    • ping 192.168.1.1
    • ping 208.67.219.230
    if you get timing data for each, and no timeouts, then TCP is running
    (btw: that last one is google)

    now test to see if your DNS converts NAME => address

    ping www.google.com
  5. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

    grrr; IPv6 has swallowed your DNS setting

    see this and disable IPv6
  6. Jace0207

    Jace0207 Newcomer, in training Topic Starter Posts: 42

    Here are the results of the ping test. The computer seemed to lock up when I tried to ping Google and I can't get the DOS window to close. I disabled the IPv6 and it says I have local and internet but I still time out when trying to connect.


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Josh>ping 127.0.0.1

    Pinging 127.0.0.1 with 32 bytes of data:
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\Josh>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.66: Destination host unreachable.
    Reply from 192.168.1.66: Destination host unreachable.
    Reply from 192.168.1.66: Destination host unreachable.
    Reply from 192.168.1.66: Destination host unreachable.

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    C:\Users\Josh>ping 208.67.219.230

    Pinging 208.67.219.230 with 32 bytes of data:
    Reply from 192.168.1.66: Destination host unreachable.
    Reply from 192.168.1.66: Destination host unreachable.
    Reply from 192.168.1.66: Destination host unreachable.
    Reply from 192.168.1.66: Destination host unreachable.

    Ping statistics for 208.67.219.230:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    C:\Users\Josh>ping www.google.com
  7. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

    reboot; we're on the right track - - TCP is find and the problem is in DNS ...
  8. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

    oops; I misread the HOST unreachable ... will get back on that..
  9. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

    you have both wired and wireless adaptors & the one you're testing is the wireless.

    use the Device Mgr to disable the wired LAN adaptor. Using an Admin Login;
    right click on My Computer ->Manage->Device Manager
    scroll to Network Adaptors and click on the leading [+]
    Report any Red or yellow marks
    and then disable ALL of them (which will break the existing connection)
    wait 30 secs
    now enable the Wireless-G USB Network Adapter
    and close the computer mgmt window​
    The wifi should reconnect
    and post another result from ipconfig /all
  10. Jace0207

    Jace0207 Newcomer, in training Topic Starter Posts: 42

    there is an isatap.gateway.2wire.net that has a yellow exclamation, never seen this under network adapters before. Also the computer hangs when I try to disable the network adapters. I restarted in safe Mode with networking and disabled all 3 then just enabled the wireless adapter. i then restarted in normal mode. Still says I have local and internet connection, but still time out when trying to connect. Here is the report

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Josh>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Josh-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Compact Wireless-G USB Network Adapter wi
    th SpeedBooster ver.2
    Physical Address. . . . . . . . . : 00-23-69-0B-DC-C3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.66(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, June 29, 2010 3:04:00 PM
    Lease Expires . . . . . . . . . . : Wednesday, June 30, 2010 3:04:00 PM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Josh>
  11. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

    what router make/model do you have?

    Can you ping 192.168.1.254 ?

    then also try tracert 208.67.219.230

    should look *somthing like*
    C:\Documents and Settings\Jeff>tracert 208.67.219.230

    Tracing route to google.navigation.opendns.com [208.67.219.230]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms localrouter [192.168.0.1] <<my router
    2 10 ms 19 ms 11 ms cpe-76-172-208-1.socal.res.rr.com [76.172.208.1] <<my gateway
    3 11 ms 13 ms 10 ms 76.167.22.185
    4 18 ms 13 ms 12 ms ae5.vnnyca2-rtr1.socal.rr.com [66.75.147.38]
    5 19 ms 18 ms 18 ms ae13.lsanca4-rtr1.socal.rr.com [66.75.147.3]
    6 19 ms 18 ms 18 ms 66.109.6.212
    7 16 ms 18 ms 19 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
    8 19 ms 19 ms 18 ms xe-7-2-0.edge1.LosAngeles6.Level3.net [4.26.0.21]
    9 30 ms 18 ms 18 ms ae-63-60.ebr3.LosAngeles1.Level3.net [4.69.144.52]
    10 28 ms 31 ms 35 ms ae-2-2.ebr3.SanJose1.Level3.net [4.69.132.9]
    11 36 ms 37 ms 37 ms ae-73-73.csw2.SanJose1.Level3.net [4.69.134.230]
    12 26 ms 29 ms 212 ms ae-11-79.car1.SanJose2.Level3.net [4.68.18.75]
    13 169 ms 234 ms 237 ms SPLICE-COMM.car1.SanJose2.Level3.net [4.59.0.174]
    14 25 ms 28 ms 28 ms google.navigation.opendns.com [208.67.219.230] << google.com

    Trace complete.​
     
  12. Jace0207

    Jace0207 Newcomer, in training Topic Starter Posts: 42

    Router is a Gateway 2Wire 2701HG-B. It is was given to me by my ISP, which is ATT and serves both as modem and router.



    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Josh>ping 192.168.1.254

    Pinging 192.168.1.254 with 32 bytes of data:
    Reply from 192.168.1.66: Destination host unreachable.
    Reply from 192.168.1.66: Destination host unreachable.
    Reply from 192.168.1.66: Destination host unreachable.
    Reply from 192.168.1.66: Destination host unreachable.

    Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    C:\Users\Josh>tracert 208.67.219.230

    Tracing route to 208.67.219.230 over a maximum of 30 hops

    1 Josh-PC.gateway.2wire.net [192.168.1.66] reports: Destination host unreach
    able.

    Trace complete.

    C:\Users\Josh>
  13. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

    have you EVER had connectivity with this setup? looks like this might be a day-1 install. If so, did you run the software setup from the CD?
  14. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

    >>PPP over Ethernet (PPPoE) gateway / pass-through<<
    says you need info from AT&T to enable the 2701hg-b to connect
  15. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

  16. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

  17. Jace0207

    Jace0207 Newcomer, in training Topic Starter Posts: 42

    Yes it worked for a long time. Then I took off Norton and he started having problems. He had the 1075 error and I went into the registry and fixed it by deleting something from the DHCP folder. Everything was fine after that. Then 2 days ago he re-arranged his room and moved his copmputer and this new problem cropped up. When I originally set the connection up I didn't have any trouble. I just plugged in the USB wireless adapter he bought, put in the 10 digit code on the router and it was good to go. I assume this code is the password. it has been so long though I don't remember where to put it. As far as activating the gateway ... it is working for the other 3 computers in the house.
  18. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

    are you wired or wireless? looks like it was doing well on the wireless.

    can you get a wired connection instead?

    also reinstall the driver - - the USB stuff can get in the way
     
  19. Jace0207

    Jace0207 Newcomer, in training Topic Starter Posts: 42

    WHOA!!!!! That setup thing is waaaay beyond me .... very confusing. I don't have the cd. So I would need to use the advanced set-up but I have no idea what the heck it is saying. Browse to HomePortal’s main user interface page, huh?!?!! As far as I can tell, this is telling me to access the router and set it up from scratch. I am reluctant to do this as i am worried i will mess something up and all the computers will not be able to access the internet. Can I just re-install Vista on my brothers computer? It just seems weird to me that it worked for over a year until I uninstalled Norton, Man is their software evil.
  20. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

    got to get rid of the yellow&red marks in the device mgr - - they are saying the driver is messed up.

    when your PC ipaddress is 192.168.1.66 and you can't ping it or the gateway address 192.168.1.254, and you only see Host is unreachable, you're going nowhere and the device needs the driver to be reinstalled.

    It's this PC, not the router
  21. Jace0207

    Jace0207 Newcomer, in training Topic Starter Posts: 42

    What I don't understand is where that new device under network adapter that is yellow came from. There are 3 devices under network adapters, the USB wireless adapter, which is the only enabled. The realtek adapter which i assume is the onboared LAn and this new one that is yellow, The onboard and the new one are disabled though. Before i disabled the IpV6 the new one wasn't there wasn't there.Should I remove it? I moved the router downstairs and connected wired and it worked no problem here is the Ipconfig for that.

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Josh>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Josh-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
    Gigabit Ethernet NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-21-9B-28-3C-BF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.76(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, June 29, 2010 5:30:16 PM
    Lease Expires . . . . . . . . . . : Wednesday, June 30, 2010 5:30:17 PM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Josh>
  22. Jace0207

    Jace0207 Newcomer, in training Topic Starter Posts: 42

    I just tried using a different wireless usb router and got the same results. I installed the drivers for it and was able to connect to the router. it said I had local and internet connectivity. Once i try to connect to the internet it times out. I also reinstalled the drivers for the USB adapter that is on the machine. Though it said I had the best driver for it anyway. what do you think the next step should be?
  23. Jace0207

    Jace0207 Newcomer, in training Topic Starter Posts: 42

    I did a check for drivers for isatap.gateway.2wire.net. Which is the device under network adapter that has the yellow. But it said I had the best driver installed. The problem is identified as 'this device won't start code 10' Tried to search for a solution but the window just closes after a few minutes of scanning.
  24. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

    can you get a screen shot of the device mgr with the network adaptors expanded? <shift><PrtSc> copies to the clipboard, then paste into the PAINT utility, save as JPG

    you mean you could use the browser I assume
    [*] needed only for print/file sharing

    get the screen shot - - I think well uninstall it, but need to see first

    With the wired connection running, get a picture of the routing table.
    run->cmd and then enter
    route print >wired_routes.txt
    Then do it again for the USB wifi (be sure the wired is disconnected first)
    route print >wifi_routes.txt
    follow-up & attach both and include the JPG from the device mgr please
  25. jobeard

    jobeard TS Ambassador Posts: 13,283   +281

    rash of problems

    you seem to have several issues
    1. Problems with My Book external HD Jace0207
    2. Comp hanging on BIOS update Jace0207
    3. Keyboard(s) detected but won't work Jace0207
    4. USB mouse keeps cutting out Jace0207
    5. Have run the 8 steps with no luck, logs included Jace0207
    6. Google redirect, logs included Jace0207
    were ALL of these resolved? 1,3,4 could all be related to 5+6
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