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How can I resolve this Vista x64 BSOD - IRQL_NOT_LESS_OR_EQUAL - ntoskrnl.exe

By Phantom552
Oct 30, 2010
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  1. A quick overview of the most recent dump:

    Mini102910-02.dmp 10/29/2010 8:42:32 PM

    IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`000000a0 00000000`0000000c 00000000`00000001 fffff800`036c2996 ntoskrnl.exe ntoskrnl.exe+553d0 x64

    System Specs:
    OS: Windows Vista Home Premium x64 (SP1)
    Processor: Intel Core i7 (920@2.67ghz)
    Memory: 6gb (2046 x 3) Corsair Dominator
    Display Adapter: ATI Radion HD 4870x2

    Ok, so I started getting this problem recently, & ran through a lot of my own troubleshooting steps. So far nothing seems to be proving more than a temporary fix.

    I ran a memtest overnight, got no errors back on my RAM at all. Scanned for viruses, got one or two minor adware programs which I removed. Still experienced BSOD, Did a system restore, and the problem still persists.

    Anyone know of a fix for this issue? Here's some additional info if it will help:
     

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    That error code and the other codes in your jpg attachments means you are looking at driver issues.

    A significant number are 0x0000009F: DRIVER_POWER_STATE_FAILURE
    A driver is in an inconsistent or invalid power state. Typically occurs during events that involve power state transitions, such as shutting down, or moving into or out of standby or hibernate mode.


    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually
     
  3. Phantom552

    Phantom552 TS Rookie Topic Starter

    Minidumps

    OK, heres the last 5 minidumps, though beware of the first one (most recent) haven't checked it yet, but i think it has nothing to do with the issue i'm inquiring about.
     

    Attached Files:

  4. Jonathan King

    Jonathan King TS Rookie Posts: 128

    Start by removing Daemon Tools, or whatever similar program you may be using. It uses SPTD, a driver notorious for causing BSODs.

    When done, remove SPTD with this tool: http://www.duplexsecure.com/download/SPTDinst-v174-x64.exe

    Also, install some updated ATI drivers from here: http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx

    You'll want Individual Downloads > Display driver only.

    If the BSODs persist, enable driver verifier: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

    Wait for a few more BSODs, then upload a full BSOD report. Follow these directions: http://www.jcgriff2.com/BSODpostinstructions.html

    Zip up the output folder, and upload it to Rapidshare.

    Summary of the dumps

    Code:
    [font=lucida console]
    Built by: 6001.18488.amd64fre.vistasp1_gdr.100608-0458
    Debug session time: Wed Nov  3 06:25:36.328 2010 (UTC - 4:00)
    System Uptime: 0 days 0:05:08.073
    Probably caused by : ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+38 )
    BUGCHECK_STR:  0x1E_c0000005
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!RtlImageNtHeaderEx+38
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 6001.18488.amd64fre.vistasp1_gdr.100608-0458
    Debug session time: Wed Nov  3 06:17:49.708 2010 (UTC - 4:00)
    System Uptime: 0 days 0:03:11.485
    Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+86 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_nt!KeStackAttachProcess+86
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 6001.18488.amd64fre.vistasp1_gdr.100608-0458
    Debug session time: Wed Nov  3 06:12:33.510 2010 (UTC - 4:00)
    System Uptime: 0 days 0:03:52.254
    Probably caused by : ntkrnlmp.exe ( nt!KeSetEvent+133 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_nt!KeSetEvent+133
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 6001.18488.amd64fre.vistasp1_gdr.100608-0458
    Debug session time: Tue Nov  2 16:45:08.698 2010 (UTC - 4:00)
    System Uptime: 0 days 0:03:43.450
    Probably caused by : ntkrnlmp.exe ( nt!ObpCreateUnnamedHandle+122 )
    BUGCHECK_STR:  0x1E_c0000005
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  verclsid.exe
    FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!ObpCreateUnnamedHandle+122
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 6001.18488.amd64fre.vistasp1_gdr.100608-0458
    Debug session time: Sat Oct 30 02:50:03.993 2010 (UTC - 4:00)
    System Uptime: 0 days 0:03:46.727
    Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+86 )
    DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_nt!KeStackAttachProcess+86
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
      
    [/font]
     
  5. Phantom552

    Phantom552 TS Rookie Topic Starter

    Trying to update ATI HD4870x2 Driver now, alas, it seems I have hit a wall. I can only boot straight to Windows for 10-30 seconds at a time, so I am stuck working in Safe Mode and in order to install the updated ATI Display Driver, I need to install Microsoft Visual C++ 2008 Redistributable Package, which requires the MS Service Windows Installer, which can't be started in Safe Mode.... Anyone know a workaround for this?
     
  6. Jonathan King

    Jonathan King TS Rookie Posts: 128

    Sure, install the driver manually. While in Safe Mode, open Device Manager (devmgmt.msc into the start menu), and right-click on your display adapter.

    Select Update driver software, and tell it "Browse my computer..." Point it to C:\ATI\Support\10-10_vista64_win7_64_dd.
     
  7. Phantom552

    Phantom552 TS Rookie Topic Starter

    Many thanks so far everybody.

    Looks like after completely uninstalling my ATI drivers, and installing the new ones, and removing DaemonTools and its buggy little driver, my system is a little more stable. However, I still do get a Blue Screen here & there on startup or shutdown.


    Any idea what this means? Ill post another set of minidumps if it shows up a few more times.
     
  8. Jonathan King

    Jonathan King TS Rookie Posts: 128

  9. Phantom552

    Phantom552 TS Rookie Topic Starter

    Roger, ill get one up ASAP
     
  10. Phantom552

    Phantom552 TS Rookie Topic Starter

    BSOD Report

    Heres the BSOD Report, still waiting on the perfmon /report, as my computer doesnt seem to want to run the file.... All I get back is:

    An Error occurred while attempting to generate the report

    System Cannot Find Path Specified

    Edit
    Ok, turns out the file is waaay too big to upload directly...

    Download BSOD Dump
     
  11. Jonathan King

    Jonathan King TS Rookie Posts: 128

    I'll just say what I see in the dumps. They blame nothing of interest, so it's just guesswork. I see some old drivers, which may or may not be causing it, so if you want, you can start to update them.
    Code:
    mv64xx.sys          Fri Aug 01 06:49:16 2008 (4892EA2C) -- Marvell 64xx/63xx SAS Controller
    yk60x64.sys         Mon Oct 02 03:21:56 2006 (4520BE14) -- Marvell Yukon Ethernet Controller -- http://extranet.marvell.com/drivers/driverDisplay.do?driverId=101
    dadder.sys          Thu Aug 02 05:33:03 2007 (46B1A4CF) -- Razer Death Adder -- http://www.razersupport.com/index.php?_m=downloads&_a=view
    I could not find any drivers for your Marvell SAS controller. What is the model of your computer?

    English instructions for installing the Yukon drivers can be found in the yk60x86_0409.htm file.

    In addition to those old drivers, I recommend that you remove PC Tools, at least for the time being.

    After you complete those steps, enable driver verifier.

    Wait for a few BSODs, and then upload the new dump files.

    Summary of the dumps
    Code:
    Built by: 6001.18488.amd64fre.vistasp1_gdr.100608-0458
    Debug session time: Wed Nov 10 05:24:05.083 2010 (UTC - 5:00)
    System Uptime: 0 days 0:03:43.809
    Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+86 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_nt!KeStackAttachProcess+86
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Debug session time: Wed Nov 10 05:18:16.930 2010 (UTC - 5:00)
    System Uptime: 4 days 11:47:19.626
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
      
    
     
  12. Phantom552

    Phantom552 TS Rookie Topic Starter

    Thanks

    The system is a custom build, so in all technicality it doesn't have a manufacturer. However, Im in the process of updating just about every device driver just for good measure.

    Hopefully that helps resolve the issue.
     

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