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I keep receiving a 'bad image' error

Discussion in 'Virus and Malware Removal' started by mackayg1, Dec 1, 2010.

Page 3 of 3

  1. mackayg1 Newcomer, in training Posts: 32

    I deleted the old OTL and downloaded a fresh one but still having no joy.
    mackayg1, Dec 22, 2010
    #41

  2. Broni Malware Annihilator Posts: 39,399   +177

    Same in Safe Mode?
    Broni, Dec 22, 2010
    #42

  3. mackayg1 Newcomer, in training Posts: 32

    Yes it does the same in safe mode as well
    mackayg1, Dec 26, 2010
    #43

  4. Broni Malware Annihilator Posts: 39,399   +177

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

      NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.


    2. Download Temp File Cleaner (TFC)
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    3. Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • IMPORTANT! UN-check Remove found threats
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
    Broni, Dec 26, 2010
    #44

  5. mackayg1 Newcomer, in training Posts: 32

    Security check log:

    Results of screen317's Security Check version 0.99.7
    Windows XP Service Pack 3
    Internet Explorer 8
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Firewall Disabled!
    Norton Internet Security
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    Malwarebytes' Anti-Malware
    Java(TM) 6 Update 23
    Java 2 Runtime Environment, SE v1.4.2_03
    Out of date Java installed!
    Adobe Flash Player 10.0.45.2
    Adobe Reader 9
    Out of date Adobe Reader installed!
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    Norton ccSvcHst.exe
    ``````````End of Log````````````
    mackayg1, Dec 26, 2010
    #45

  6. Broni Malware Annihilator Posts: 39,399   +177

    Uninstall Java 2 Runtime Environment, SE v1.4.2_03 .

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.
    On this page:

    [IMG]

    make sure, you have both boxes UN-checked AND (important!) click on Decline button
    Broni, Dec 26, 2010
    #46
     

  7. mackayg1 Newcomer, in training Posts: 32

    ESET scan results:

    C:\Documents and Settings\gary\My Documents\registryfix.exe a variant of Win32/Adware.ErrorClean application
    C:\Microgaming\Casino\Ladbrokes\install.exe a variant of Win32/PrimeCasino application
    C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1737\A0318711.MSI multiple threats
    C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1739\A0318738.msi multiple threats
    C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1741\A0329106.rbf probably a variant of Win32/Genetik trojan
    C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1741\A0329217.rbf a variant of Win32/Kryptik.FNT trojan
    C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1741\A0329381.MSI multiple threats
    mackayg1, Dec 27, 2010
    #47

  8. Broni Malware Annihilator Posts: 39,399   +177

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL

:Services

:Reg

:Files
C:\Documents and Settings\gary\My Documents\registryfix.exe 
C:\Microgaming\Casino\Ladbrokes\install.exe

:Commands
[purity]
[emptytemp]
[emptyflash]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    ========================================================================

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
    Broni, Dec 27, 2010
    #48

  9. mackayg1 Newcomer, in training Posts: 32

    OTL log:

    All processes killed
    ========== OTL ==========
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    File\Folder C:\Documents and Settings\gary\My Documents\registryfix.exe not found.
    C:\Microgaming\Casino\Ladbrokes\install.exe moved successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: doreen
    ->Temp folder emptied: 15 bytes
    ->Temporary Internet Files folder emptied: 23884701 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 617 bytes

    User: gary
    ->Temp folder emptied: 59088493 bytes
    ->Temporary Internet Files folder emptied: 17894673 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 905 bytes

    User: karen
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 575588 bytes

    User: Owner

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 16384 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 97.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: doreen
    ->Flash cache emptied: 0 bytes

    User: gary
    ->Flash cache emptied: 0 bytes

    User: karen
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: NetworkService

    User: Owner

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.18.0 log created on 12282010_111931

    Files\Folders moved on Reboot...
    File\Folder C:\WINDOWS\temp\Perflib_Perfdata_79c.dat not found!

    Registry entries deleted on Reboot...
    mackayg1, Dec 28, 2010
    #49

  10. Broni Malware Annihilator Posts: 39,399   +177

    Go on........
    Broni, Dec 28, 2010
    #50

  11. mackayg1 Newcomer, in training Posts: 32

    Im still in the middle of doing everything else you have asked. I will update as soon as possible.

    Thanks
    mackayg1, Dec 28, 2010
    #51

  12. Broni Malware Annihilator Posts: 39,399   +177

    No problem :)
    Broni, Dec 28, 2010
    #52

  13. mackayg1 Newcomer, in training Posts: 32

    i ran PSI and it did find programmes which were out dated, it seems to take my computer a long time to remove them and sometimes crashes.

    The image error still pops up when i run a programme? I am about to defrag the computer
    mackayg1, Jan 2, 2011
    #53

  14. Broni Malware Annihilator Posts: 39,399   +177

    When does it happen?
    What program(s) is involved?
    What is the exact message?
    Broni, Jan 2, 2011
    #54

  15. mackayg1 Newcomer, in training Posts: 32

    The error message comes up as soon as you click on the programme to run, such as Secunia PSI and Football Manager(game).

    The error message is the same everytime:

    The application or DLL c:windows\system32\CLBCATQ.DLL is not a valid windoes image. please check this against your installation
    mackayg1, Jan 6, 2011
    #55
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