TechSpot

I need help with this stop error

By boby509
Jun 18, 2009
  1. It says that then its says under neithe the error it says tdx.sys
    STOP 0x0000008E

    This stop error occurs when I launch the sims 3 could someone help me out.

    I have a Intel Core Duo E6300 1.86 GHz over clocked to 430 FSB which is 3.01 GHz
    I have a Nvidia Ge Force 7600 GT
    TWO hard drives
    and sound blaster Audiagly 4
     

    Attached Files:

  2. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Hi boby509,

    What anti virus program are you running. Also what is your operating system on your machine? Could you please list your system specs :)

    Most of your mini dumps are due to the tdx.sys like you said. Did notice one that said bckd.sys, which when looked up is possibly related to malware.

    Have you updated any of your drivers at all?
     
  3. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    A New Stop Error

    Stop 000000A

    No file is given

    I run AVG 8.5

    Here are the new mini Dumps

    Hmm system info I will give you a DxDiag file if that would help

    Incase the Dxdiag is not enough I will manually list them

    OS: Vista Home Premium
    Video Card: Nvidia GeForce 7600 GT
    Mother Board: GA -965P-S3
    Hard Drive: 80 gig I forgot the name
    Sound Card: Sound Blaster Audiology 4
    Key Board: Microsoft keyboard
    Mouse: logitech 518
    FANS: 3
    Processor: Intel Duo Core 1.86Ghz currently OCed to 2.10Ghz
     
  4. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Have you updated your network drivers?

    This problem has been solved by downloading the latest network adpater drivers in some cases
     
  5. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    No I have not yet downloaded my network drivers but when I down load them I cant seem to open the file.
     
  6. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    This is weird when I go to download from Nvidia or from Real tek my files dont exactly show up in the folder I saved them too. I will download something then I cant acess it? This is really werid.
     
  7. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    I recently put K9 web blocker on my computer could that have anything to do with it?
     
  8. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Have read up about K9 web blocker, doesn't seem to block downloads just sites and you have to specify which sites you want blocking yourself.

    I have seen this same problem with an out of date or expired anti virus (they sometimes interfere with internet activity). But to be honest in your case, considering I found the suspicious file bckd.sys in your mini dumps. I would suggest to be on the safe side (and so we have a better idea) that you follow these instructions and post a thread in the Malware Category to see if there are any nasties on your machine causing headaches.

    Once finished, let us know how you got on. It may even solve your problem, but either way it's nice to know :)
     
  9. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    A New Stop Error Message

    Stop 0x0000008E under neith that it says Physical memory dump failed with status 0x0000185

    :(:blackeye:
     
  10. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    To add to what snowchick has said, I read your minidumps and five mention the same OS driver tdx.sys which is a Network Adapter driver. If you do a search TONS of people have had issues with this Windows driver. Microsoft may have a hotfix; I know they do for Windows 7.

    As snowchick has pointed out update your Network Card drivers. This seems to have been a solution for many. It also could mean your NIC card is faulty. All six errors are either 0x8E or 0xA and they are strong indicators of hardware issues, especially the 0x8E; the 0xA can be caused by buggy drivers as well.

    Also, I looked and looked for a definition of bckd.sys and I can't find what this driver belongs to. snowchick suggested going to the Virus and Malware removal forum here at Tech Spot.. I would heed that suggestion.

    There are people that have issues with K9 as well.

    Edit Update: After much further research here is bckd.sys http://www.systemlookup.com/Drivers/1023-bckd_sys.html Nevertheless Sophos security states that a trojan does use this lettering combo; and for further review: http://www.prevx.com/filenames/X3544431861636883352-X1/BCKD.SYS.html. Thus, still do what snowchick recommends.
     
  11. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    A New Stop Error

    I followed through as requested and replaced and updated both my video card and Network card's Drivers. I have fiddled the error down to this STOP 0x0000008E underneath that it says Physical memory dump failed with Status 0xC0000185
    :wave:
     
  12. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Please attach your latest minidump(s). Are you getting as many BSODs at this point since updating drivers?
     
  13. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    I have had one BSOD and here is the corrsponding mini dump file.
     
  14. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    tdx.sys which I cited in my first reply to you. What was interesting was that the driver vsdatant.sys was blocked from loading. This is a Zone Alarm driver.

    First, did you search for a hotfix for tdx.sys?

    Second, we have seen many, many, many people here have issues with vsdatant.sys and ZA as well. Update the software or completely uninstall and see if that brings you stability and if so choose another software for your security (but not Norton).
     
  15. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    OK I followed up and did as directed but to no avail but I have the stop error Irq Not Less or equal STOP 0x000000A ( 0x00000054, 0x000000RB, 0x00000007, 0x8220DFE9) Mini Dumps are attached
     
  16. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    I am going to run Mem Test and see if it comes up with anything.
     
  17. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    Please reply when you are able to.
     
  18. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    One 0xA error was unable to give probable cause and stated the module list is probably corrupted.

    The other 0xA error stated the issue was, once again, tdx.sys. Are running Visat or are your running Windows 7?

    From what I have additionally researched issues with tdx.sys can have issues with legacy drivers.
     
  19. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    Vista but my USB is legacy darn it what can I do about it?
     
  20. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    Here is a detailed Account of the Error Messages

    The First Error Code is:

    Stop 0X000008E

    Tdx.sys (8D9DCA9C, 0X8D9DCA9C)

    The Second is

    Stop 0x000000A0
    Adress (0X00000054, 0000001B,0X00000001, 0X8221AFE9)

    System Specs:
    Processor: E6300 Intel Duo Core OCed from 1.68Ghz to 3.01Ghz
    OS: Windows Vista Home Premium
    VIdeo Card: Nvidia Ge Force 7600 GT
    Sound Card: Creative Sound Blaster Audiogly 4
    Nic Card: Marrvel Yukon XX.XX
    2 gigs of Ram

    Here are also the mini Dumps they are attached
     
  21. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    The Error happens when I attemp to launch the SIMS 3 game.
     
  22. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Is this the only time you get BSODs?
     
  23. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    Well let me test that ok I am going to run a few games but Yes it is usally when I attemp to launch the sims 3.
     
  24. boby509

    boby509 TS Rookie Topic Starter Posts: 20

    Please dont give up on trying to help me out. :(
     
  25. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    No one is giving up on you. :confused: We're waiting for the results of the tests you said you were going to conduct with other games.
     
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