TechSpot

I need to get my laptop back to normal!

By jcdnavalta
Oct 12, 2010
  1. hey guys, i really really need your help to bring my laptop back to normal. i have this, well 2nd hand laptop but it is still running good. but the problem was, it has no antivirus running in its system. every time i connect my usb, i always got 100+ of malwares in my usb. so what i did was install the avira free antivirus. after that it was still running well, but after a day or so, it was all but crap! the laptop went dead. i ran it again and there it was - nothing but an empty screen. :(

    so that's why i need your help on how to bring it back to its normal state where i can see the programs on my laptop again.

    PS. i clicked the Ctrl + Alt + Del buttons and there i was able to open the task manager. since opening the task manager i was able to ran some programs because im running after the deadline of my research papers. i really need your professional help guys.
     
  2. Broni

    Broni Malware Annihilator Posts: 52,897   +344

    You started one topic in malware forum before: http://www.techspot.com/vb/topic151747.html and you never replied back.
    If it happens again, you won't be able to receive any help in this forum anymore.

    Is your computer operable in Safe Mode?
     
  3. jcdnavalta

    jcdnavalta TS Rookie Topic Starter

    sorry for that :(

    no its not operable in Safe Mode. I can't see any programs in safe mode either. :((
     
  4. jcdnavalta

    jcdnavalta TS Rookie Topic Starter

    i can't reply because it was already closed. :(
     
  5. Broni

    Broni Malware Annihilator Posts: 52,897   +344

    Is it a black screen, or just a desktop background?
     
  6. jcdnavalta

    jcdnavalta TS Rookie Topic Starter

    desktop background only. but still i can use the task manager,
     
  7. Broni

    Broni Malware Annihilator Posts: 52,897   +344

    In Task Manager, click on "New task" button.
    Type in:
    explorer.exe
    Click OK.
    Will this bring your desktop icons back?
     
  8. jcdnavalta

    jcdnavalta TS Rookie Topic Starter

    the problem is i can;t find the explorer.exe :(

    what happened? is it some kind of virus?
     
  9. Broni

    Broni Malware Annihilator Posts: 52,897   +344

    Could be, or Windows installation corruption.
    Let's find out....

    Let's see, if we can look at your computer booting from an external source.

    Please download OTLPE (filesize 120,9 MB)

    • When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
    • Reboot your system using the boot CD you just created.
      • Note : If you do not know how to set your computer to boot from CD follow the steps here
    • Your system should now display a REATOGO-X-PE desktop.
    • Depending on your type of internet connection, you should be able to get online as well so you can access this topic more easily.
    • Double-click on the OTLPE icon.
    • When asked Do you wish to load the remote registry, select Yes
    • When asked Do you wish to load remote user profile(s) for scanning, select Yes
    • Ensure the box Automatically Load All Remaining Users" is checked and press OK
    • OTL should now start.
    • Under the Custom Scan box paste this in:

      /md5start
      explorer.exe
      /md5stop
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\OTL.txt
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.
     
  10. jcdnavalta

    jcdnavalta TS Rookie Topic Starter

    let me try that one. i'll keep you posted with the development. thanks! :)
     
  11. Broni

    Broni Malware Annihilator Posts: 52,897   +344

    Sure :)......
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...