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I think I have a virus

Discussion in 'Virus and Malware Removal' started by Havingphun, May 22, 2012.

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Page 3 of 4

  1. Broni Malware Annihilator Posts: 39,375   +177

    Please run Norton Removal tool: http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html
    Post new OTL log.
    Only one log will be produced.

    We'll finish what we can but for couple of final steps I'll want you to be at your friend's house.
    I'll let you know when to reinstall whatever you want to reinstall.
    Broni, May 27, 2012
    #41

  2. Broni Malware Annihilator Posts: 39,375   +177

    Still with me?
    Broni, Jun 1, 2012
    #42

  3. Havingphun Newcomer, in training Posts: 80

    Yup, sorry I was away for a while I'm back now ill download the norton removal tool and run otl again.
    Havingphun, Jun 3, 2012
    #43

  4. Havingphun Newcomer, in training Posts: 80

    I tried to download the norton removal tool from major geeks.com like you told me and symantecs website but where ever I download it, it just stops downloading half way and says the downloads done. When I run the program it says it corrupt. What should I do?
    Havingphun, Jun 3, 2012
    #44

  5. Broni Malware Annihilator Posts: 39,375   +177

    Broni, Jun 3, 2012
    #45

  6. Havingphun Newcomer, in training Posts: 80

    Ok it downloaded ill work on the log.
    Havingphun, Jun 5, 2012
    #46
     

  7. Havingphun Newcomer, in training Posts: 80

    When I brought norton removal tool to my infected computer it just said it was corrupt again when I ran it.
    Havingphun, Jun 9, 2012
    #47

  8. Havingphun Newcomer, in training Posts: 80

    Also explorer.exe is doing this thing it used to do. When im in task manager it shows that explorer.exe is using 90 to 100 percent of my cpu speed. I could fix it by turning explorer off and then turning it back on. But my computer would still run slower after. It hasn't done this for months, could a virus have done this or are they most likely off my computer?
    Havingphun, Jun 9, 2012
    #48

  9. Broni Malware Annihilator Posts: 39,375   +177

    Uninstall both Norton and Webroot....

    Revo Uninstaller is more thorough in deleting programs on your computer than using the Add/Remove option in Windows. Since it is a more powerful tool, please be sure to follow the instructions carefully.

    Please note there is a chance when you look for this program to uninstall through Revo it might not be listed because of the previous uninstall. If that is the case simply stop and let me know.
    • Please download and install Revo Uninstaller Free
    • Double click Revo Uninstaller to run it.
    • From the list of programs double click on the program you want to remove
    • When prompted if you want to uninstall click Yes.
    • Be sure the Moderate option is selected then click Next.
    • The program will run, If prompted again click Yes
    • When the built-in uninstaller is finished click on Next
    • Once the program has searched for leftovers click Next.
    • Check the items in bold only on the list then click Delete. You may have to expand some folders by clicking the "+" mark.
    • When prompted click on Yes and then on Next.
    • Put a check on any folders that are found and select Delete
    • When prompted select Yes then Next
    • Once done click Finish.
    Broni, Jun 9, 2012
    #49

  10. Havingphun Newcomer, in training Posts: 80

    Well I'm at my friends house now and I don't have my flash drive so ill have to download revo later. I tried connecting to the internet and when I tried to load a website it just said the connection was cancelled by a remote server, could that server be the virus? What can I do while I'm here?
    Havingphun, Jun 11, 2012
    #50

  11. Broni Malware Annihilator Posts: 39,375   +177

    I'm not sure what to tell you.
    Try to download Revo on your friend's computer.
    Broni, Jun 11, 2012
    #51

  12. Havingphun Newcomer, in training Posts: 80

    Im at my house now and I'm downloading it onto my flash drive.
    Havingphun, Jun 16, 2012
    #52

  13. Broni Malware Annihilator Posts: 39,375   +177

    Still with me?
    Broni, Jun 16, 2012
    #53

  14. Havingphun Newcomer, in training Posts: 80

    yes what should I do after I uninstall norton?
    Havingphun, Jun 17, 2012
    #54

  15. Broni Malware Annihilator Posts: 39,375   +177

    Did you uninstall Norton and Webroot using Revo?
    Broni, Jun 17, 2012
    #55

  16. Havingphun Newcomer, in training Posts: 80

    yes.
    Havingphun, Jun 18, 2012
    #56

  17. Broni Malware Annihilator Posts: 39,375   +177

    OK. It's been a while since we communicate so update me on current computer issues.

    Then....

    Install ONE of these:
    - Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
    - free Microsoft Security Essentials: http://windows.microsoft.com/en-GB/windows/products/security-essentials
    - free Comodo Antivirus: http://www.comodo.com/home/internet-security/antivirus.php
    Update, run full scan, report on any findings.

    ==========================================================

    Post new OTL log (only one log will be produced).
    Broni, Jun 18, 2012
    #57

  18. Havingphun Newcomer, in training Posts: 80

    Ok. The only problem now is that I can connect to the internet but websites will not load at all even if left for hours. I don't know if installed programs instantly become corrupt and broken by the virus anymore since you haven't given the go ahead on reinstalling programs yet.
    Havingphun, Jun 19, 2012
    #58

  19. Broni Malware Annihilator Posts: 39,375   +177

    For now...

    Broni, Jun 19, 2012
    #59

  20. Havingphun Newcomer, in training Posts: 80

    Hi Broni. Sorry about my inactivity. First of all I was at my friends house and just when I had to leave my laptop was able to load websites and use the internet. All I did was delete norton and webroot other than that I did nothing. I also now have enough money to make a new pc. So I'm gonna say goodbye for now. Also thanks alot, I can see you have alot on your hands here. Good Luck.
    Havingphun, Jun 24, 2012
    #60
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