Icon in Tool Bar Indicating Infection - But Now Can't Access Desktop

Just completed, and says:

"System Restore finished. Restart the PC and remove the CD when the PC boots up."

Seen this before - Hopefully this works this time.

Post a new fault on your Desktop later

How it going

Arrrrrrrrrrrrrrrrrrrrrrr

its going !!!!!!!!!!!!!!

definitely seeing new screens such as "installing devices." There is hope afterall.

Solved !

Mind you, if I were you I would fully un-install Norton AntiVirus (if it comes with the image and install AVG Free instead
Update fully too

Yes, it appears solved indeed.

About your Norton Antivirus. I've always gotten it (for free with rebates) for the last several years. I guess the general customer like me gets told that Norton is great antivirus. So use this AVG software instead?

Should I use Zone Alarm also? I used to use it but the 2007 version of Norton Antivirus told me to uninstall it as it wasn't compatible.

By the way this device may be actually faulty
Just see how it goes on install and use

Also are you running SP2 now

Right click on My Computer
Properties then wait a second for it to show
Exit when finished confirming

Zone Alarm Free

is a good idea too

Yes remove that horrible Norton from Add/remove programs
Plus Live Update and Live Reg

Install AVG Free link above

Yes, it says Service Pack 2

You know, during the last 2 hours here, I have fixed another issue
http://www.techspot.com/vb/showthread.php?p=558196&posted=1#post558196
That was similar to yours.

So it just goes to show that some jobs take a very long time, some are very quick

Good, at this stage it's re-activate (if you need to over the web)
Install AVG Free - by the way untick Perform daily scans during install during setup.

Do all the hundreds of Windows security updates.

So forth so forth

Install your firewall

return your backup

and this job is solved !

I hope you have found the service from TechSpot satisfactory

I certainly have, and thank you for your patience.

I know I've taken a lot of your time, but one more question please. . . I see that I have a LAN or High-Speed Internet 1394 Connection that is "Connected." It says the Status is "Connected", the duration is 15.31 and counting and the speed is 400.0 Mbps. But there is no activity no packets received.

Yet I can't connect to the internet. Am I supposed to do someting else.

Back again !

How are you connecting to the Internet ? Ethernet ? Wireless ?

Usually on broadband you just Open IE from a clean install all should just work

yes, dying to put Zone Alarm and AVG on the laptop (I've already downloaded them to the desktop computer).

Wireless. We have a linksys G in the office that my cell phone, Dell Axim, and laptop connect to. But the laptop says no connection to the internet is available. I recall the laptop searching for a connection when we first got it and it simply asked for the security number (if I recall correctly).

Ok

the wireless usually must be set up with a WEP number, or at least the the laptop mac address allowed in the office router. Are there any support people there, as I do not wish to upset your office network.

Possible someone has created a network floppy disk or usb drive that sets up all computers individually.

Actually, have all the drivers been loaded ?

Please look in System in Control Panel
Go to HardWare then Device Manager
And confirm there are no little yellow querrie marks

It there are, then you may need to put the Restore disc in, in Windows.
This may have a startup screen saying install drivers

no support people here. . . this is my home. My sole support (my wife) has been complaining that I've been messing around with the computer to much .

I do have the Wep code as I've had to enter it on my Dell Axim to allow it to connect to the internet.

I check the devices and there are several yellow question marks under "other devices" which include:
Ethernet Cotroller
Mass Storgae Controleer
Multimedia Audio Controller
Network Controller
PCI Mdem
Video Controller
Video Controller (VGA Compatible)

Well that aint good !

All those drivers need to be installed
Do you have other Driver discs ? or as I mentioned before the Restore Disc in Windows, maybe it pops up a message to install the drivers

Basically the motherboard Disc

doesn't the 1394 Net Adapter relate to the internet? If so, that device says it is working properly.

This from your 1st post

Incredible I'm going to ask you the first question that should always be asked.

What computer make model is this ?
OS = Windows Xp Home SP2