Icon in Tool Bar Indicating Infection - But Now Can't Access Desktop

By lawtyger
Jan 3, 2008
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  1. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Good, at this stage it's re-activate (if you need to over the web)
    Install AVG Free - by the way untick Perform daily scans during install during setup.

    Do all the hundreds of Windows security updates.

    So forth so forth

    Install your firewall

    return your backup

    and this job is solved !

    I hope you have found the service from TechSpot satisfactory
  2. lawtyger

    lawtyger Newcomer, in training Topic Starter Posts: 60

    I certainly have, and thank you for your patience.

    I know I've taken a lot of your time, but one more question please. . . I see that I have a LAN or High-Speed Internet 1394 Connection that is "Connected." It says the Status is "Connected", the duration is 15.31 and counting and the speed is 400.0 Mbps. But there is no activity no packets received.

    Yet I can't connect to the internet. Am I supposed to do someting else.
  3. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Back again !

    How are you connecting to the Internet ? Ethernet ? Wireless ?

    Usually on broadband you just Open IE from a clean install all should just work
  4. lawtyger

    lawtyger Newcomer, in training Topic Starter Posts: 60

    yes, dying to put Zone Alarm and AVG on the laptop (I've already downloaded them to the desktop computer).

    Wireless. We have a linksys G in the office that my cell phone, Dell Axim, and laptop connect to. But the laptop says no connection to the internet is available. I recall the laptop searching for a connection when we first got it and it simply asked for the security number (if I recall correctly).
  5. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Ok

    the wireless usually must be set up with a WEP number, or at least the the laptop mac address allowed in the office router. Are there any support people there, as I do not wish to upset your office network.

    Possible someone has created a network floppy disk or usb drive that sets up all computers individually.

    Actually, have all the drivers been loaded ?

    Please look in System in Control Panel
    Go to HardWare then Device Manager
    And confirm there are no little yellow querrie marks

    It there are, then you may need to put the Restore disc in, in Windows.
    This may have a startup screen saying install drivers
  6. lawtyger

    lawtyger Newcomer, in training Topic Starter Posts: 60

    no support people here. . . this is my home. My sole support (my wife) has been complaining that I've been messing around with the computer to much :).

    I do have the Wep code as I've had to enter it on my Dell Axim to allow it to connect to the internet.

    I check the devices and there are several yellow question marks under "other devices" which include:
    Ethernet Cotroller
    Mass Storgae Controleer
    Multimedia Audio Controller
    Network Controller
    PCI Mdem
    Video Controller
    Video Controller (VGA Compatible)
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Well that aint good !

    All those drivers need to be installed
    Do you have other Driver discs ? or as I mentioned before the Restore Disc in Windows, maybe it pops up a message to install the drivers

    Basically the motherboard Disc
  8. lawtyger

    lawtyger Newcomer, in training Topic Starter Posts: 60

    doesn't the 1394 Net Adapter relate to the internet? If so, that device says it is working properly.
  9. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  10. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    This from your 1st post

    Incredible I'm going to ask you the first question that should always be asked.

    What computer make model is this ?
    OS = Windows Xp Home SP2
  11. lawtyger

    lawtyger Newcomer, in training Topic Starter Posts: 60

    No, the only disc that came with the laptop was the system recovery disk. My desktop came with several discs (OS, applications, and a drivers disk).

    And I up the creek?
  12. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  13. lawtyger

    lawtyger Newcomer, in training Topic Starter Posts: 60

    I believe it is a Gateway MX6030 (notebook with Intel Celeron M Processor 360)
     
  14. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Serial......
  15. lawtyger

    lawtyger Newcomer, in training Topic Starter Posts: 60

    believe it or not, had (have) trouble finding it (or which one it is). It's either
    1MA20000949 or
    BMCW538061L or
    T3659K1006815 (I think this is it as the link you sent said something about either 10 or 13 digits.
  16. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Yep that's it
    Now download all the drivers
    http://support.gateway.com/support/drivers/mydl.asp?tab=MY&os=Windows XP
    and copy the packages over to your Laptop

    That'll keep you busy !

    (Moderator edit: Posts merged. Please use the edit button, rather than replying to your previous post where there are no other replies in between. If bumping the thread, please wait at least 24 hours for a reply.)
  17. lawtyger

    lawtyger Newcomer, in training Topic Starter Posts: 60

    I downloaded the packet it gave me and put on my desktop. It says setup needs .net framework. I'll do a google search for this.

    I assume they mean version 2.0?

    (Moderator edit: Posts merged. Please use the edit button, rather than replying to your previous post where there are no other replies in between. If bumping the thread, please wait at least 24 hours for a reply.)
  18. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  19. lawtyger

    lawtyger Newcomer, in training Topic Starter Posts: 60

    O.k., I will.

    2.0 just finished now. I'll get the rest now.

    Once these are installed, should I just be loading the driver for the internet or all of the drivers (I don't know if the group Gateway gave me might have updates to my old drivers?)

    1.1 wouldn't install (perhaps b/c I had already installed 2.0).

    3.0 wouldn't install because it kept trying (5 times) to "re-establishing connection with the server."

    As I said, 2.0 installed. After that, the Gateway driver pack did open and it said it installed. I'm not sure it installed drivers. It may have only install something called the Gateway assistant?

    (Moderator edit: Posts merged. Please use the edit button, rather than replying to your previous post where there are no other replies in between. If bumping the thread, please wait at least 24 hours for a reply.)
  20. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    RESTART after each update
    Also has the computer been activated
  21. lawtyger

    lawtyger Newcomer, in training Topic Starter Posts: 60

    I'm on!

    I downloaded the individual drivers and after the installs I was able to see available networks and connect and enter my Wep ID.

    I wonder why they didn't intall with the disc. Oh well. Thanks so much. Really, I greatly appreciate the amount of time you spent addressing my numerous issues.

    At some point, I may post a question about my desktop hard drive C: H: drive swap. But I'm worn out and I know you I certainly took up way to much time. Thanks again!
  22. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    There has been some concern put to me on 75 Posts but I believe everyone is valid

    Basically you have been walked through step by step.
    This takes a long time.

    I think though this thread should close now, any further issues, just create another one.

    That was fun :)
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