Solved IE Collection - Opens a new window and freezes

[otakusenshi]

Hello Everyone! :wave:

Help - here's the scenario:
Let's just say that my friend was ignorant or rather un-aware and just decided to install IE Collection 1.6.0.6; After removing this software - whenever there is an active internet connection and you open IE, it will open another IE window and things would start freezing up on you.

Attached are the logs and hoping for your guidance!

 

[Broni]

You're running two AV programs, Avira and Norton.
One of them has to go, preferably Norton.
If so, use Norton Removal Tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

When done...

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[otakusenshi]

I had problems removing Symantec AV 10.1 - so I was stupid to jump into conclusions and remove it using Cleanwipe (I'm so sorry...) now I have a pop-up bcmwltry.exe "This application has failed to start because MFC71.DLL was not found. Re-installing the application may fix this problem" <-- I think I know why I got this error - I accidentally clicked yes on one of the options where is says "not recommended" on cleanwipe

Anyway, attached is the ComboFix for the IE problem... I hope you can still help me with your busy time...

 

[Broni]

Combofix log looks fine now...

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

========================================================================

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

• Spyware, Adware, Dialers, and other potentially dangerous programs
  [*] Archives
  [*] Mail databases

6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

======================================================================

Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
by clicking on Installer under Version 2.0.2
[DO NOT download version 2.0.3 (beta)]
Install, and run it.
Post HijackTHis log.
Do NOT attempt to fix anything!

NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator

 

[otakusenshi]

Tfc done; *sigh* had trouble running Kaspersky's online scan since after typing the url and hitting go/enter, another IE window pops-up and freezes IE... so I had to install firefox...

Ran the scan overnight and to my surprise the laptop restarted by itself :dead:
So I finally managed to run the online scan and hijack this

Attached are the logs

 

[Broni]

Good


Your computer is clean

1. Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.

 

[otakusenshi]

applause!

Hi Broni!

I really appreciate your time reviewing the logs esp that I don't really understand much about it... Now its confirmed clean from virus/malware, yehey!!!

I will check again later since last time I tried to type a website on the url, ex. techspot.com on IE 6 (WinXP), it opens a new Firefox window opening techspot.com website... So does this mean my IE is corrupted and needs some fixing - any suggestions or do you think IEfix utility will work?'

 

[Broni]

I'd strongly suggest, you update your IE6 to at least IE7.
IE6 is really outdated browser, prone to number of security issues.

Stay safe

 

[otakusenshi]

thanks for the response! i have one more proof to my boss that we should upgrade to ie7/ie8...

 

[Broni]

Definitely