IE opens then closes immediately. Can't install anything. Can't copy/paste anything

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By eselocoss
Sep 7, 2010
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  1. I work in the IT department at my company. I had a laptop sent in to me from another location.

    It had a BSoD with Stop: 0x00000024 I was able to get that fixed by doing chkdsk /r in recovery.

    Now I am having a lot of problems when it loads up. I cannot install anything. Malwarebytes or any program similar will not startup.

    IE will flash open then close immediately if tried to open it up.

    The user said the computer was installing updates after he had logged off of it last.

    I tried to uninstall SP3 but it would not let me do that, saying the file could not be found.



    Attached is a hijackthis file.

    EDIT: At startup a message box appears that says "Notification dll has not been registered, program will not work correctly."
    and another that says "Runtime Error!
    Program: ...ommon Files\Roxio Shared\0.0\SharedCOM\RoxWatchTray9.exe
    This application has requested the Runtime to terminate in an unusual way.
    Please contact the applications support team for more info."

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 46,433   +252

    Welcome aboard [​IMG]

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click Rkill and choose Run as Administrator

    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    * Rkill.com
    * Rkill.scr
    * Rkill.pif
    * Rkill.exe


    • * Double-click on the Rkill desktop icon to run the tool.
      * If using Vista or Windows 7 right-click on it and choose Run As Administrator.
      * A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
      * If not, delete the file, then download and use the one provided in Link 2.
      * If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
      * Do not reboot until instructed.
      * If the tool does not run from any of the links provided, please let me know.

    Once you've gotten one of them to run then try to immediately run the following.

    Now download and run exeHelper.


    • * Please download exeHelper from Raktor to your desktop.
      * Double-click on exeHelper.com to run the fix.
      * A black window should pop up, press any key to close once the fix is completed.
      * A log file named log.txt will be created in the directory where you ran exeHelper.com
      * Attach the log.txt file to your next message.

    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

    =======================================================================

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  3. eselocoss

    eselocoss Newcomer, in training Topic Starter

    Here is eh exeHelper log file. I am trying to get ComboFix to run properly.
    I have TrendMicro and the link to the instructions for disabling Trend does not take me to an available page.

    Edit: I disable Trend by killing its process and try to run ComboFix. A progress bar pops up by the ComboFix icon and loads all the way up and then does disappears and does nothing else. Does not generate a report or anything.

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 46,433   +252

    Try to run all three tools (rkil, exehelper and Combofix) from Safe Mode.
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