TechSpot

I'm logged onto the intenet but it won't show web pages

By bbeadcaf
Jun 1, 2011
  1. Hello!

    I need a little help please.

    A couple of days ago my computer started not showing me any web pages. I can see that I'm connected to the internet with very good signal and that some data is sent and recieved. If I try and go on anything it takes a long time, gets to 2 of the green bars and then says "internet explorer cannot display the webpage" or words to that effect.

    I think it's a virus or malware of some description, but a full scan with F-secure and Spybot Search&Destroy were both normal. I tried a system restore to a week ago and a look through "Add/Remove programs" but that didn't change anything either.

    I've included the report from HijackThis (below and also as an attachment) as I've noticed that's what other people with virus problems have done on here.

    If anyone has any ideas I'd be very grateful. Also, if you can say it in the most simple computer language on earth I'd appreciate it, as I know very little about them!

    Thank you kindly

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 22:55:30, on 31/05/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\Program Files\F-Secure\Anti-Virus\fsgk32st.exe
    C:\Program Files\F-Secure\Common\FSMA32.EXE
    C:\Program Files\F-Secure\Anti-Virus\FSGK32.EXE
    C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\F-Secure\Common\FSHDLL32.EXE
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\Program Files\F-Secure\Common\FNRB32.EXE
    C:\Program Files\F-Secure\Anti-Virus\fssm32.exe
    C:\Program Files\F-Secure\FWES\Program\fsdfwd.exe
    C:\Program Files\F-Secure\Common\FIH32.EXE
    C:\Program Files\F-Secure\Anti-Virus\fsav32.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\00THotkey.exe
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\TFNF5.exe
    C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\WINDOWS\system32\TPSMain.exe
    C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
    C:\WINDOWS\system32\TPSBattM.exe
    C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
    C:\Program Files\F-Secure\Common\FSM32.EXE
    C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Hijackthis\Trend Micro\HiJackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/news
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: LitmusBHO - {C6867EB7-8350-4856-877F-93CF8AE3DC9C} - C:\Program Files\F-Secure\NRS\iescript\baselitmus.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: Browsing Protection Toolbar - {265EEE8E-3228-44D3-AEA5-F7FDF5860049} - C:\Program Files\F-Secure\NRS\iescript\baselitmus.dll
    O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\system32\00THotkey.exe
    O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
    O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
    O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
    O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\F-Secure\Common\FSM32.EXE" /splash
    O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\F-Secure\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
    O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
    O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - Unknown owner - C:\Program Files\F-Secure\Anti-Virus\fsgk32st.exe
    O23 - Service: F-Secure Network Request Broker - F-Secure Corporation - C:\Program Files\F-Secure\Common\FNRB32.EXE
    O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\F-Secure\FWES\Program\fsdfwd.exe
    O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\F-Secure\Common\FSMA32.EXE
    O23 - Service: F-Secure ORSP Client (FSORSPClient) - F-Secure Corporation - C:\Program Files\F-Secure\ORSP Client\fsorsp.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

    --
    End of file - 9470 bytes
     

    Attached Files:

  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Welcome to TechSpot! I'll help you with the problem but we don't use HijackThis to 'screen' for malware.

    Please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

    NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

    When you have finished, leave the logs for review in your next reply .
    NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.

    Please do not use any other cleaning programs or scans while I'm helping you, unless I direct you to. Do not use a Registry cleaner or make any changes in the Registry.

    Note: I did take a look at the HJT log. I see a large number of processes running for FSecure. We may have to look into that to make sure the security isn't preventing the pages from loading.

    You also have Symantec running. Please run this: Norton Removal Tool
     
  3. bbeadcaf

    bbeadcaf TS Rookie Topic Starter

    Legend!

    Thank you so much, I'm on the case so I think I'll have done the steps by tonight or tomorrow (am having to go between home and uni comps etc).
     
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Okay- post when ready.
     
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