TechSpot

[Inactive] Help with getting rid of virus needed desperately

By gifton
Aug 5, 2010
  1. I need some help I seem to have a virus that my Nod32 does not pick up. The symptoms are slow browser(firefox) my active desktop crashes and my PC reboots sometimes Here is my HJT log:


    Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    Scan saved at 17:42:02, on 04/08/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\WUDHost.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\Eset\nod32kui.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\Unlocker\UnlockerAssistant.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\RemotelyAnywhere\RAGui.exe
    C:\Program Files\ASUS\EPU-4 Engine\FourEngine.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\Iomega Storage Manager\IomegaStorageManager.exe
    C:\Program Files\Red Chair Software\Anapod Explorer\anamgr.exe
    C:\Program Files\MagicDisc\MagicDisc.exe
    C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S40RP7.EXE
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
    C:\Program Files\Eset\nod32krn.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\RemotelyAnywhere\RaMaint.exe
    C:\Program Files\RemotelyAnywhere\RemotelyAnywhere.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\wscntfy.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://www.cleverbridge.com/342/?scope=checkout&cart=29945
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
    O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [RemotelyAnywhere GUI] "C:\Program Files\RemotelyAnywhere\RAGui.exe"
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
    O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe 1
    O4 - HKLM\..\Run: [Six Engine] "C:\Program Files\ASUS\EPU-4 Engine\FourEngine.exe" -r
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKLM\..\Run: [Windows Audio Driver] "C:\WINDOWS\system32\audiohd.exe"
    O4 - HKLM\..\Run: [lsdefrag] C:\DOCUME~1\Roly\LOCALS~1\Temp\cnsmaworex.tmp
    O4 - HKCU\..\Run: [Auto EPSON Stylus Photo R285 Series on LOUISE] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATICKE.EXE /FU "C:\WINDOWS\TEMP\E_S1050.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKLM\..\Policies\Explorer\Run: [Windows-Network Component] "C:\Program Files\Common Files\WUDHost.exe"
    O4 - Startup: Anapod Manager.lnk = C:\Program Files\Red Chair Software\Anapod Explorer\anamgr.exe
    O4 - Startup: MagicDisc.lnk = C:\Program Files\MagicDisc\MagicDisc.exe
    O4 - Global Startup: Iomega Storage Manager.lnk = C:\Program Files\Iomega Storage Manager\IomegaStorageManager.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\rknxd.dll
    O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://panicstation:2000/activex/RACtrl.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
    O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S40RP7.EXE
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
    O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: RemotelyAnywhere Maintenance Service (RAMaint) - 3am Labs, Inc. - C:\Program Files\RemotelyAnywhere\RaMaint.exe
    O23 - Service: RemotelyAnywhere - Copyright @ 2000 - 2005 =NF=LOVE[BCG] - C:\Program Files\RemotelyAnywhere\RemotelyAnywhere.exe

    --
    End of file - 8515 bytes

    I would dearly appreciate any help

    TIA Roland
     
  2. Broni

    Broni Malware Annihilator Posts: 47,163   +264

  3. gifton

    gifton TS Rookie Topic Starter

    I have completed the steps listed and attached a zip with the logs
     

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 47,163   +264

    No, this is not what our instructions say.
    Please, do NOT zip any logs, as it requires an extra work from me.
    Repost with straight logs attached.
     
  5. gifton

    gifton TS Rookie Topic Starter

    Sorry here are the logs bare
     

    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 47,163   +264

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
  7. gifton

    gifton TS Rookie Topic Starter

    I have completed the download of combo fix and run it according to instruction. The log is attached but I cannot access the internet from either Firefox or IE however I can send and receive email. I have tried rebootig but no luck please advise

    many thanks gifton
     

    Attached Files:

  8. Broni

    Broni Malware Annihilator Posts: 47,163   +264

    Did it happen after using Combofix? Was all fine before?


    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    Code:
    File::
    c:\windows\system32\rknxd.dll
    c:\windows\system32\Windows Hosts.exe
    c:\program files\Common Files\Kira Antivirus.exe
    c:\windows\system32\Essentials\UAC.exe
    
    
    Folder::
    c:\documents and settings\Roly\Application Data\6721F7737A3F9ABA1D2B961F9B281E63
    c:\program files\RAR Password Cracker
    
    
    Driver::
    ramirr
    

    3. Save the above as CFScript.txt

    4. Close/disable all anti virus and anti malware programs again, so they do not interfere with the running of ComboFix.

    5. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

    [​IMG]


    6. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
     
  9. gifton

    gifton TS Rookie Topic Starter

    Yes it was OK before combofix however, after completing the last set of instructions, both browsers connect fine but my shortcuts don't seem to work but this is no big deal. I have attached the latest combofix log

    thank you for your work

    gifton
     

    Attached Files:

  10. Broni

    Broni Malware Annihilator Posts: 47,163   +264

    You may need to create new shortcuts.

    Combofix log looks good :)

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.

    ======================================================================

    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:



    netsvcs
    drivers32 /all
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\system32\*.wt
    %systemroot%\system32\*.ruy
    %systemroot%\Fonts\*.com
    %systemroot%\Fonts\*.dll
    %systemroot%\system32\spool\prtprocs\w32x86\*.tmp
    %systemroot%\*. /mp /s
    /md5start
    /md5stop
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\user32.dll /md5
    %systemroot%\system32\ws2_32.dll /md5
    %systemroot%\system32\ws2help.dll /md5
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs



    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
     
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