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[Inactive] VIrus/Malware removal help needed

By gelco
Mar 19, 2010
  1. Hi,
    I believe my husbands laptop has viruses/malware. In the past day Cleanup Antivirus has been popping up saying there's viruses and wanting us to purchase some software to remove it.

    I tried to do run the taskmanager, but it will not work. I found a posting on this site to run Hijack this so I did. For some reason, I'm unable to attach the results through the paperclip on this message or on the manage attachments below- nothing happens. My husband doesn't use this computer for anything with sensitive information.


    Any suggestions?

    Thank you!
     
  2. Broni

    Broni Malware Annihilator Posts: 52,674   +342

  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    If you have a problem attaching the logs, go ahead and paste them in your reply. Best to have all three logs after you follow Broni's link.

    I've had a couple of members recently tell me they had this problem.
     
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Closed due to lack of activity.
     
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