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Infected with PUP.Infoatom and win32

Discussion in 'Virus and Malware Removal' started by Spirit, Feb 27, 2013.

Page 2 of 2

  1. Jay Pfoutz Malware Helper Posts: 4,286   +49

    That's fine...

    Clear your Java Cache
    • Click on Start-> Control Panel (Classic View)-> Java
      • On the General tab, under Temporary Internet Files, click the Settings button.
      • Next, click on the Delete Files button
      • There are two options in the window to clear the cache - Leave BOTH Checked
        • Applications and Applets
          Trace and Log Files
      • Click OK on Delete Temporary Files Window
        Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
      • Click OK to leave the Temporary Files Window
      • Click OK to leave the Java Control Panel.

    Let me know if the games work. :)
    Jay Pfoutz, Mar 1, 2013
    #21

  2. Spirit Newcomer, in training Posts: 20

    No that didn't work. Thanks!
    Spirit, Mar 1, 2013
    #22

  3. Spirit Newcomer, in training Posts: 20

    I forgot to tell you one thing that may be really important.

    My browser is Firefox and Java is Java 7... both updated. The important thing is, I have been able to get into Pogo all the time until Java and FF updated. I had them set to automatically update so I am not sure which one updated first or which one caused the problem.

    Sorry to double post, but by the time I thought of this my edit time ran out.

    Thanks!
    Spirit, Mar 1, 2013
    #23

  4. Jay Pfoutz Malware Helper Posts: 4,286   +49

    This explains that Mozilla will disable Java automatically in Firefox: https://addons.mozilla.org/en-US/firefox/blocked/p294

    Mozilla has done this to protect its users, so that vulnerable versions of Java won't impact the security of your computer. Many times, current exploits of Java (meaning that attackers take advantage of bugs in the software) can take over your computer, steal your identity, and cause further damage to the files on your computer.

    If anything, try Pogo.com in a different web browser, such as Google Chrome, Internet Explorer, etc. But, please be careful.

    Hope this helps.

    If you'd like to try to troubleshoot further, this might be of service: http://java.com/en/download/help/clearcache_upgrade.xml
    Jay Pfoutz, Mar 2, 2013
    #24

  5. Spirit Newcomer, in training Posts: 20

    I will try Chrome and see what happens. If that doesn't work then I guess Pogo just lost a customer.

    Thank you for all the time you spent on this. I really appreciate it.

    Donation sent by my friend. Your time was more worth than what she could afford to send, but we appreciate all you did.

    You may close this thread.

    Again...thank you!
    Spirit, Mar 2, 2013
    #25

  6. Jay Pfoutz Malware Helper Posts: 4,286   +49

    That's fine, I appreciate the contribution nonetheless.

    You're welcome for all help. Topic solved. :)
    Jay Pfoutz, Mar 2, 2013
    #26
    Spirit likes this.
     
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