Infected with win32 trojan

Solved
By Mick Sanger
Jul 19, 2012
  1. Mick Sanger

    Mick Sanger Newcomer, in training Topic Starter Posts: 36

    Sorry its so large, but I don't have any photo editing software on this machine. Basically its only used by the family for internet services like facebook, email and youtube.
  2. Broni

    Broni Malware Annihilator Posts: 45,226   +243

  3. Mick Sanger

    Mick Sanger Newcomer, in training Topic Starter Posts: 36

    yes its the same in both. as a side note, when I posted the print scree image it showed it but once I hit post reply it disappeared.
  4. Broni

    Broni Malware Annihilator Posts: 45,226   +243

    Open IE, go Tools>Internet options>Advanced tab and click on "Reset" button.
    Restart IE and see if it helped.
  5. Mick Sanger

    Mick Sanger Newcomer, in training Topic Starter Posts: 36

    I followed the above instruction. It told me to close and reopen to activate new settings. When I did that a window popped up asking me to set up internet explorer 9. It has two check boxes.

    1.recommended security and compatibility settings. It talks about something called smartscreen.
    2. don't use recommended settings.

    I can either select a box and proceed or ask me later. which would you rather me do?
  6. Broni

    Broni Malware Annihilator Posts: 45,226   +243

  7. Mick Sanger

    Mick Sanger Newcomer, in training Topic Starter Posts: 36

    It updated but it did not fix the graphic issue. Do you want me to try the same thing with Firefox?
  8. Broni

    Broni Malware Annihilator Posts: 45,226   +243

    No. At this point....

    In this forum, we make sure, your computer is free of malware and your computer is clean :)
    Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
    You'll get more attention.

    Good luck :)
  9. Mick Sanger

    Mick Sanger Newcomer, in training Topic Starter Posts: 36

    Ok, I can do that. Thank you so very much for your help with getting my computer clean. You have no idea what a life saver you have been!
  10. Broni

    Broni Malware Annihilator Posts: 45,226   +243

    You're very welcome [​IMG]


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