Solved Infected with win32 trojan

Sorry its so large, but I don't have any photo editing software on this machine. Basically its only used by the family for internet services like facebook, email and youtube.
 
yes its the same in both. as a side note, when I posted the print scree image it showed it but once I hit post reply it disappeared.
 
Open IE, go Tools>Internet options>Advanced tab and click on "Reset" button.
Restart IE and see if it helped.
 
I followed the above instruction. It told me to close and reopen to activate new settings. When I did that a window popped up asking me to set up internet explorer 9. It has two check boxes.

1.recommended security and compatibility settings. It talks about something called smartscreen.
2. don't use recommended settings.

I can either select a box and proceed or ask me later. which would you rather me do?
 
No. At this point....

In this forum, we make sure, your computer is free of malware and your computer is clean :)
Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
You'll get more attention.

Good luck :)
 
Ok, I can do that. Thank you so very much for your help with getting my computer clean. You have no idea what a life saver you have been!
 
You're very welcome
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