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[Solved] Initial window opens quickly other internet windows hang up

Discussion in 'Virus and Malware Removal' started by jagsjim, Dec 2, 2010.

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  1. jagsjim Newcomer, in training

    I haven't really tried to do anything else since the problems have started. I'm trying to get thru the remaining steps. Let me know if you can think of anything else. I'll post any other details as I get them.
    jagsjim, Dec 3, 2010
    #21

  2. Broni Malware Annihilator

    I asked some questions in my previous reply.
    Broni, Dec 3, 2010
    #22

  3. jagsjim Newcomer, in training

    Results of screen317's Security Check version 0.99.5
    Windows XP Service Pack 3
    Internet Explorer 8
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Firewall Disabled!
    AVG 2011
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    Malwarebytes' Anti-Malware
    CCleaner
    Java(TM) 6 Update 22
    Java 2 Runtime Environment, SE v1.4.2_03
    Out of date Java installed!
    Adobe Flash Player 10.1.102.64
    Mozilla Firefox (3.6.12) Firefox Out of Date!
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    AVG avgwdsvc.exe
    AVG avgtray.exe
    AVG avgrsx.exe
    AVG avgnsx.exe
    AVG avgemc.exe
    ````````````````````````````````
    DNS Vulnerability Check:

    ``````````End of Log````````````
    jagsjim, Dec 3, 2010
    #23

  4. Broni Malware Annihilator

    You still didn't answer my questions....

    We need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    Broni, Dec 3, 2010
    #24

  5. jagsjim Newcomer, in training

    I'll remove old version of Java once Eset is done. I'm not sure what other question you asked me besides the one about other programs working. I've opened Microsoft Word and Windows Media Player and both appear to be working fine.
    jagsjim, Dec 3, 2010
    #25

  6. Broni Malware Annihilator

    So, basically, you have a problem only, when opening browsers?
    Broni, Dec 3, 2010
    #26

  7. jagsjim Newcomer, in training

    That's correct. I was experiencing problems with Windows freezing but haven't since we've been working on it. So now it seems like it is exclusively a Browser issue.
    jagsjim, Dec 3, 2010
    #27

  8. Broni Malware Annihilator

    When you're done with Eset and JavaRa, try these....

    Close Firefox. Go Start>All Programs>Mozilla Firefox, click on Mozilla Firefox (safe mode). Same issue?

    Close IE.
    Go Start>All Programs>Accessories>System Tools, and click on Internet Explorer (no add-ons). Same problem?
    Broni, Dec 3, 2010
    #28

  9. jagsjim Newcomer, in training

    Last night you asked me to try Firefox safemode and earlier tonight I tried it. No success. I'll try it again later when java's been updated.
    jagsjim, Dec 3, 2010
    #29

  10. Broni Malware Annihilator

    OK........
    Broni, Dec 3, 2010
    #30

  11. jagsjim Newcomer, in training

    Just got done clearing out old Java. I was excited to come back and tell you that I opened a browser window and went to 3 sites back to back without any lag. BUT upon opening the 4th address the browser hung up and wouldn't go. If there is anything else you can recommend, it would be great.
    jagsjim, Dec 4, 2010
    #31

  12. Broni Malware Annihilator

    I still want to see Eset log and then we'll continue.
    Broni, Dec 4, 2010
    #32

  13. jagsjim Newcomer, in training

    No log was generated it said all clear
    jagsjim, Dec 4, 2010
    #33

  14. Broni Malware Annihilator

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
    Broni, Dec 4, 2010
    #34

  15. jagsjim Newcomer, in training

    I am still experiencing problems browsing...
    jagsjim, Dec 4, 2010
    #35

  16. Broni Malware Annihilator

    Please, run all the above steps and we'll go from there.
    Broni, Dec 4, 2010
    #36

  17. jagsjim Newcomer, in training

    Computer seems to be working a little bit better. It still hangs up sometimes but it happens a lot more infrequently. Thank you for your time and help.
    jagsjim, Dec 4, 2010
    #37

  18. Broni Malware Annihilator

    You're very welcome [IMG]

    Good luck and stay safe :)
    Broni, Dec 4, 2010
    #38
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