Installed Windows and cant access the internet

What is/ where is the local connection device?

I believe, since you have no router, you click start, control panel, network connections and then right click on your local area connection name and then click properties and click on internet protocol (tcp/ip) and then properties and then initially make sure the two boxes for 'automatic' configuration are checked.

its all on automatic

I also tried all that stuff on that website that jobeard gave.

There has to be something.

when i type IPCONFIG /RENEW it sais that it cannot connect to my DCHP server any ideas why?

Tried to turn of the modem for an hour and the turing it on again?

Have you got the possibiliy to try your computer on another connection, a friends house, see if you get an ipadress there and if the net works properly.

If your NIC works at a fiends connection your modem is probably broken

you've got REAL problems.

What ISP are you using and is this a DSL or Cable connection?
Has your system EVER connected? Did the installer verify the
connection or did you 'do it yourself'?

DSL often has PPoE id/passwords, but that's a connection issue between your
modem and the ISP. The modem should still respond with settings to the NIC card.

I would call the ISP and report your modem 'out of service'.

The ISP is Virgin Media (UK), its Cable and this is the whole story.

Iwas using this pc online in July then i went on holiday for 2 months, and just got back. While i was away there was some problem (mum couldnt get her pc on the net and my mum called our ISP and they sent some1 out to have a look. I didnt have a router but our pc's were close and whenever she needed to use hers id unplug the modem and plug hers in. (it was never an issue) till the guy came round and had a go for using 2 pc's and then apparently he went on my computer and did something to shut me off (or so my mum sais), so when i got back i plugged the ethernet cable in and i got limited or no connection, me beleieving my mum and thinking he did something i went and re-installed windows and here i am with the same problem.

Any help? lol thanks =]

http://www.virgin.net/helpme/broadband/connection/computer.html

CCT is on track for two or more system -- just get a 4 port router and it goes
modem --- router --- the systems.

HOWEVER, what it looks like to me is the ISP is using hardware provisioning,
which means it reads a device MAC address and if not valid, refuses the connection.
Mum did you in (actually the service tech) to get her system running.

This should be 'testable' by reconnecty mum's system -- it should still work.

Call'm up and get your system provisioned, then place the router
inline AND be sure to enable MAC masquerading for your system NIC mac address.

Yupp, thats the solution, get a router, configure it to clone the MAC of the one computer that works online, then connect as may computers as you want (or as many as the ports on the router limits you to, - but then you can always buy a switch or 2 )

I'm so glad i live in sweden, no stupid 250GB Caps, connect as many computers as you want ... 100/100Mbit connection. . cheap price.. perfect

Cable.

Can you please check the network TCP/IP settings on the working computer
Pretty sure that your Cable provider wants manually setup up IPs in there

We need the:
IP Address
Subnet Mask
Gateway
DNS setting

Then your computer can be setup exactly the same way (with these manually configured entries in TCP/IP settings)

If it works !
Then all you need to do is set a unique IP address so both computers can go online. We'll discuss that exact IP address once you provide all the details of the working computer (you can even do that Desktop Ipconfig command, and then attach the txt file here)

kimsland
I think it actually is as jobeard pointed out.
Its quite common for ISP's to lock down the access on the computers MAC adress.
Specially if you only want your costumers to be able to use one computer and pay more to connect more computers.

Its easy to test, there are ways to change the MAC on you machine with programs like http://www.codeproject.com/KB/applications/MacIdChanger.aspx
If you change you MAC, connect to the net, and it works
you just have to buy a router, set it up with a cloned MAC
(the mac adress that workes) and your fine.

Dont forget to reset the mac of you computer back to the original.

Limitted connectivity to the Modem, Not the Internet
ie you can unplug the Internet wire and with the Network (ethernet) still plugged in, you will get 100% connectivity to the Modem

I still say it needs manually configured IP settings (check from working computer)

Its all sorted guys!

When i tried it at my home modem it let me connect and setup an ip for me!
It was the modem or maybe the ISP that only lets you assign one IP? As i couldnt connect it on the one modem i was running the good pc and once i went home it was all sorted!

Thanks for all the help

Christos

Damn, you guys were right!

Actually we don't get any "lock down" here from ISP's (that I'm aware of anyway)
No doubt that'll be next, then how will I service computers on my account?
Pay Pay Pay.

For each ISP Account, you get ONE Dhcp assigned IP address
(or one static address if that's what you purchased).

This is why we need routers if we have more than one system at home
The NAT feature maps multiple LAN addresses onto the public ISP controlled IP address.

A switch or hub will NOT provide NAT and are only useful if connected to a router:

Code:

 modem ---router --- switch 

With this physical wiring, systems can then be attached to BOTH the router and the switch while only 'renting' on ISP connection.

By the way: Hardware provisioning is frequently used by the ISP.
Most home router venders understand this and is why the often provide a
masquerading capability.

In addition, the user can also exercise draconian control over connections by
using the MAC Only list in many routers.

I can offer a post script (if it might pertain to a situation in the future)

Certainly follow the advise and get a router... and use MAC Cloning. Always helps to give you the flexibiliyt

BUT if you ever happen to be stuck in a hardware provisioning situation so you can't connect to your ISP:

1. Disconnect whatever is your first device to your ISP
   • If a power switch, turn it off
   • Remove power cord next (whether has a switch or not)
   • Remove any cables
2. Wait 15 minutes
3. REcable, insert power plug, turn power on
   (for good measure you might want to power up, cycle each other device in line too)

Seems in most cases the reset on that first device to your ISP (and wait the 15 minutes) will cause them to reset. and... btw... spent time (within the last 6 months) with someone on TechSpot who was at wit's end as couldn;t connect to Virgin media. He performed this step and he was in bliss to have his internet back.