TechSpot

Installed Windows and cant access the internet

By Christos
Sep 21, 2008
Topic Status:
Not open for further replies.
  1. Hey guys,

    Before you all start having a go that i havent searcghed the forums i just want to say that i have and i didnt see any posts same as my problem.

    I re-installed windows, and now i cant access the internet. It shows that i am sending packages but im not recieving any. I connect straight to the modem (which virgin media provided). Can any1 help me?

    Thanks in advance

    Christos
  2. JudaZ

    JudaZ TS Enthusiast Posts: 294

    1. Do you have a firewall/antivirus program installed?
    2. Do you get a correct IP adress?
    3. Are you sure your have installed the drivers for the network card
    (so its not the 1384 that sends and recives packets)

    If 1 is a yes, try turning the firewall of for a short while, disconnect the network cable, connect it again see if you can acces the internet (try accessin a webbadress you know to be safe)
    If that works, try changing the firewall rules. and turn you firewall back on.
    Also try and ping some domainaddress from the command console
    Ie: ping www.google.com.
    If you get a reply pinging google.com, you are conected to the net correctly, if you still see no webpage, in for instance Internet explorer, something is wrong with the browser.

    2. start a command colsole (i.e.: start -run -write: cmd - press ok)
    write: ipconfig /all
    to see what ip adress you get
    Try to writewrite: ipconfig /release
    then write: ipconfig /renew

    3 check devicemanager to see if there is any hardware missing drivers, could it be you networkcard
  3. Christos

    Christos TS Rookie Topic Starter Posts: 23

    Thanks for replying so fast.

    Well before i answer ur questions.

    I just installed service pack 2 and now it sais Limited or no connectivity.

    1. Do you have a firewall/antivirus program installed?
    No as i just re-installed windows.
    2. Do you get a correct IP adress?
    Not sure how to find out which is the correct and where to find it out.
    3. Are you sure your have installed the drivers for the network card
    (so its not the 1384 that sends and recives packets) I used the CD that came with my motherboard looked on the net and couldnt find any for the on board network.

    Thanks in advance
  4. CCT

    CCT TS Evangelist Posts: 3,556

    Your support CD should have both ethernet network and telephone drivers.

    Since you aren't saying what make/model of computer/motherboard, that's all the help you can get.
  5. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I'd also recommend connecting via Ethernet cable not USB
    But I agree your System Specs information in your Profile would help.
  6. Christos

    Christos TS Rookie Topic Starter Posts: 23

    Im not connecting via USB im connecting to the modem via Ethernet. I built my pc. My moetherbaord is the P5N-E SLI.

    I had an old NIC card hanging around so i installed that but i still get limited or no connectivity.
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Start->Run-> devmgmt.msc
    Are there any queried (yellow) marks on your network card?

    Also try this:

    Start->Run-> cmd
    On the command line Enter each of the following commands (followed by enter key) Restart once complete

    ipconfig /release

    ipconfig /flushdns

    ipconfig /registerdns

    ipconfig /renew

    netsh winsock reset catalog

    netsh int ip reset reset.log

    netsh winsock reset
  8. CCT

    CCT TS Evangelist Posts: 3,556

  9. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  10. Christos

    Christos TS Rookie Topic Starter Posts: 23

    Right tried all that stuff nothign worked

    Should my ip be starting with 169?
  11. Christos

    Christos TS Rookie Topic Starter Posts: 23

    Right tried all that stuff nothign worked

    Should my ip be starting with 169?

    How do i reset the CMOS to defaults?

    And ive downloaded the LAN drivers from that website but i have no idea how to install them.
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Your network connection, should be set up to automatic configuration
    Usually 169. means it may be manually setup in TCP/IP settings in your Network Properties

    Open your Network Properties and check Tcp/IP settings are set to auto
    Then do the ipconfig /release and ipconfig /renew again
  13. Christos

    Christos TS Rookie Topic Starter Posts: 23

    its already on auto i just wanted to know if its usual to have an ip of 169
  14. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    IP Gateway of 169.***.***.*** is normal
    Gateway is your modem
    Your IP comes automatically (DHCP enabled in your Modem setup) from your ISP
  15. Christos

    Christos TS Rookie Topic Starter Posts: 23

    Am so confused at the mo.

    Ive been trying to sort this thing all weekend and still noithing =[ Would that CMOS idea work?
  16. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Definately worth a go :) The forum mentioned removing the CMOS battery
    But actually there may be a jumper (sometimes red) on the Motherboard that you must pull (you may need your Motherboard manual for this location

    But if you can get into your modem setup from Internet Explorer and confirm DHCP enabled, and your Username and Password set correctly that would be good!

    To get into your modem setup page you need the IP address (ie Gateway !!) of your modem, like 192.168.0.1 or something like that
  17. Christos

    Christos TS Rookie Topic Starter Posts: 23

    so should i try the modem thing first or jus reset the CMOS?

    Correct me if im wrong but to RESET the CMOS isnt it just taking the little battery out and re putting it in?
  18. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Actually limited connectivity has nothing to do with your modem setup page
    It has to do with your network settings (you stated auto already) and the network card hardware. (Mind you this computer already has an onboard network card why use an addon card ??

    Also, when you said "169" that's not the entire IP address of course

    You could run this:

    Start --> Run--> cmd /c ipconfig /all >Desktop\ipconfig.txt < ok>

    And post the ipconfig.txt (on your Desktop) as an attachment here
  19. Christos

    Christos TS Rookie Topic Starter Posts: 23

    ok ill go get that attachement, i thought that maybe my onboard was broken or something so i installed the extra one but it still does the same thing
  20. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Actually remove the addon one
    Reset the CMOS (yes just remove the battery, that'll do)
    Turn on (maybe setup date and time if it asks)

    Load the correct drivers for your onboard card (provided up there somewhere by CCT)

    Then do the Ipconfig /release and renew again

    Then if it still doesn't work (unlikely!)
    Post the new Desktop attachment (you may need to delete the present ipconfig.txt file first)
  21. Christos

    Christos TS Rookie Topic Starter Posts: 23

    Will i need to go into BIOS once ive removed the battery and put it back in?

    What do you mean install drivers provided by CTT?
  22. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  23. Christos

    Christos TS Rookie Topic Starter Posts: 23

    Ok i did the battery started the computer it said (without me going into BIOS) default settings enabled or something like that. I wasnt asked to install any drivers.

    when i typed in ipconfig renew this is what it said

    Btw i added the attachemnt u said
  24. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  25. Christos

    Christos TS Rookie Topic Starter Posts: 23

    Ive tried that before but now that i did the default settings shall i re- run it?


    Btw sorry for annoying you =[
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