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Installed Windows and cant access the internet

By Christos
Sep 21, 2008
  1. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I'm still trying to work out why you've got an IP and Subnet without the DHCP server assigning it to you :confused:

    I'll work it out it a minute !

    Yes do the Winsock (again!)

    Also on restart, go into CMOS (usually DEL or F2 or something) and set defaults (wording may not be exact) then Save and Exit
     
  2. Christos

    Christos TS Rookie Topic Starter Posts: 23

    Done all that and nothing :dead:

    the thing is im sending packets but wont recieve any
     
  3. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    So CMOS resetted (twice now I think)
    The addon card removed
    The onboard network driver updated (CCT's link, twice supplied)
    Your TCP/IP settings all say automatic (there are no numbers at all in there ?? )

    Last thing to do is hard reset of the Router (that reset pin hole thingy, I spoke of)
    But you will need your Username and password setup again

    Other than that. it's the patch network cable has faulty connection
     
  4. Christos

    Christos TS Rookie Topic Starter Posts: 23

    So CMOS resetted (twice now I think) - Yes
    The addon card removed - Yes
    The onboard network driver updated (CCT's link, twice supplied) - I dont know which out of all the drivers i need so i havent done this!
    Your TCP/IP settings all say automatic (there are no numbers at all in there ?? ) - No numbers just automatic

    Last thing to do is hard reset of the Router (that reset pin hole thingy, I spoke of)
    But you will need your Username and password setup again - Dont have a router just connect to a modem.

    Other than that. it's the patch network cable has faulty connection - I have another pc (which im using right now) right next to the faulty one and it runs fine!



    Any ideas =]
     
  5. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Ok, well click on that link (somewhere up there)
    Select your Windows version (you'll get a pop up screen to do that
    Then click on + Lan
    Then click on Global
    Then click on Save (I usually save to Desktop)

    Then transfer the saved network driver to the faulty computer (via CD or flash drive)
    Then run it, I think it's a setup file.

    Then restart again

    By the way, I agree the Modem is ok (not sure if you have two patch cables though)
     
  6. Christos

    Christos TS Rookie Topic Starter Posts: 23

    ok i will install that driver

    I only have 1 cable running from the modem ( so i have to keep switching it between computers)

    how do you install the drivers manually? i think there is no setup file
     
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Damn you're right !

    Well, (it takes a long time to say all these steps, so I'm going to be brief)

    Go to Device Manager
    Right click on your expanded network card device
    Select "update driver"
    Do not search online
    Select Advanced manually select a location
    Browse to your (unzipped) driver
    That's it

    To expand on the above, will be very difficult for me, is there someone there who has experience in doing this, if you can't ?
     
  8. Christos

    Christos TS Rookie Topic Starter Posts: 23

    Tried installing them and said about them not beeing better than the ones currently installed.

    Still sais limited or no connectivity.

    Any more ideas? =]
     
  9. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Not really Antivirus or Antimalware scan
    I'm also tired, I'll check back later, as I'm sure something is basically missed by me here. Have to read through the posts again
    I think it's that assigned IP (that you confirmed is auto only)

    Must sleep now
     
  10. CCT

    CCT TS Evangelist Posts: 3,556

    Go into Control Panel and click on Network Connections and then right click on yours and then left click Properties.

    What shows under 'This connection uses the following items:'?

    Then click 'Configure' and then click 'Driver' and then 'Driver Details'.

    What shows?
     
  11. Christos

    Christos TS Rookie Topic Starter Posts: 23

    Thanks for trying any ideas please post back =]
     
     
  12. jobeard

    jobeard TS Ambassador Posts: 13,450   +324

    The 169.x.x.x address WILL NEVER give you Internet access.
    It is generated by the NIC card itself when the call to DHCP fails.

    CMOS and battery? huh? Never seen IP configuration data stored in the CMOS!
    On windows, the IP config, like everything else, is in the registry.

    I suggest,
    1. use an admin login
    2. ipconfig /flushdns
    3. net stop "dns client"
    4. net stop "dhcp client"
    5. disconnect from the router
    6. find the Network connections and the Local Connection device
    7. get the properties, tpc/ip protocol, set DHCP for both IP and DNS
    8. on the alternative tab, delete everything
    9. save by closing the properties
    10. now reverse the services STOPS above
      net start "dhcp client"
      net start "dns client"
    11. NOW recable the system to the router
    12. wait 30 sec and retry /ipconfig /all
      You should have an address that is in your routers LAN config, likely to be
      something like 192.168.x.y

      *IF NOT*, you may have problems with your router. If ALL systems can not
      get a valid IP address, then it IS the router. Otherwise, your system need a major
      cleaning (ccleaner) and some software updates.

    This article has some clues
     
  13. Christos

    Christos TS Rookie Topic Starter Posts: 23

    Uses following items:
    Client for Microsoft Networks
    Files and Printer sharing for Microsoft Networks
    Qos Packet Scheduler
    Inter Protocol (TCP/IP)

    Driver Files - Has a long list
    Provider - Nvidia
    File Version - 1.0.03.05023
    Driver Version - 50.2.3.0

    Do you need to know anything else?
     
  14. Christos

    Christos TS Rookie Topic Starter Posts: 23

    I dont use a router i connect straight to the modem
     
  15. CCT

    CCT TS Evangelist Posts: 3,556

    Do what jobeard said - if you don't have a router it is immaterial.

    ps: I only show 1 driver for my network - oh well.
     
  16. Christos

    Christos TS Rookie Topic Starter Posts: 23

    What is/ where is the local connection device?
     
  17. CCT

    CCT TS Evangelist Posts: 3,556

    I believe, since you have no router, you click start, control panel, network connections and then right click on your local area connection name and then click properties and click on internet protocol (tcp/ip) and then properties and then initially make sure the two boxes for 'automatic' configuration are checked.
     
  18. Christos

    Christos TS Rookie Topic Starter Posts: 23

    its all on automatic

    I also tried all that stuff on that website that jobeard gave.

    There has to be something.

    when i type IPCONFIG /RENEW it sais that it cannot connect to my DCHP server any ideas why?
     
  19. JudaZ

    JudaZ TS Enthusiast Posts: 294

    Tried to turn of the modem for an hour and the turing it on again?

    Have you got the possibiliy to try your computer on another connection, a friends house, see if you get an ipadress there and if the net works properly.

    If your NIC works at a fiends connection your modem is probably broken
     
  20. jobeard

    jobeard TS Ambassador Posts: 13,450   +324

    you've got REAL problems.

    What ISP are you using and is this a DSL or Cable connection?
    Has your system EVER connected? Did the installer verify the
    connection or did you 'do it yourself'?

    DSL often has PPoE id/passwords, but that's a connection issue between your
    modem and the ISP. The modem should still respond with settings to the NIC card.

    I would call the ISP and report your modem 'out of service'.
     
  21. Christos

    Christos TS Rookie Topic Starter Posts: 23

    The ISP is Virgin Media (UK), its Cable and this is the whole story.

    Iwas using this pc online in July then i went on holiday for 2 months, and just got back. While i was away there was some problem (mum couldnt get her pc on the net and my mum called our ISP and they sent some1 out to have a look. I didnt have a router but our pc's were close and whenever she needed to use hers id unplug the modem and plug hers in. (it was never an issue) till the guy came round and had a go for using 2 pc's and then apparently he went on my computer and did something to shut me off (or so my mum sais), so when i got back i plugged the ethernet cable in and i got limited or no connection, me beleieving my mum and thinking he did something i went and re-installed windows and here i am with the same problem.

    Any help? lol thanks =]
     
  22. CCT

    CCT TS Evangelist Posts: 3,556

  23. jobeard

    jobeard TS Ambassador Posts: 13,450   +324

    CCT is on track for two or more system -- just get a 4 port router and it goes
    modem --- router --- the systems.

    HOWEVER, what it looks like to me is the ISP is using hardware provisioning,
    which means it reads a device MAC address and if not valid, refuses the connection.
    Mum did you in (actually the service tech) to get her system running.

    This should be 'testable' by reconnecty mum's system -- it should still work.

    Call'm up and get your system provisioned, then place the router
    inline AND be sure to enable MAC masquerading for your system NIC mac address.
     
  24. JudaZ

    JudaZ TS Enthusiast Posts: 294

    Yupp, thats the solution, get a router, configure it to clone the MAC of the one computer that works online, then connect as may computers as you want (or as many as the ports on the router limits you to, - but then you can always buy a switch or 2 :) )

    I'm so glad i live in sweden, no stupid 250GB Caps, connect as many computers as you want ... 100/100Mbit connection. . cheap price.. perfect
     
  25. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Cable.

    Can you please check the network TCP/IP settings on the working computer
    Pretty sure that your Cable provider wants manually setup up IPs in there

    We need the:
    IP Address
    Subnet Mask
    Gateway
    DNS setting

    Then your computer can be setup exactly the same way (with these manually configured entries in TCP/IP settings)

    If it works !
    Then all you need to do is set a unique IP address so both computers can go online. We'll discuss that exact IP address once you provide all the details of the working computer (you can even do that Desktop Ipconfig command, and then attach the txt file here)
     
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