Inactive Internet explorer keeps popping up even after I close it in task manager

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Not open for further replies.
I know it's a virus because when I click on any link on google (with Firefox), I am always redirected to another website. I don't even use Internet Explorer or have it installed on my computer. My computer is a basic vista. I have used Malwarebytes Anti-Malware and some other anti-virus programs, but my problem remains.
 
Welcome to TechSpot! I'll help you find the source of the redirect.

My Guidelines: please read and follow:
  • Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
  • Read my instructions carefully. If you don't understand or have a problem, ask me.
  • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
  • Follow the order of the tasks I give you. Order is crucial in cleaning process.
  • File sharing programs should be uninstalled or disabled during the cleaning process..
  • Observe these:
    [o] Don't use any other cleaning programs or scans while I'm helping you.
    [o] Don't use a Registry cleaner or make any changes in the Registry.
    [o] Don't download and install new programs- except those I give you.
  • Please let me know if there is any change in the system.

If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
=====================================
If you would like us to check the system for malware, please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

When you have finished, leave the logs for review in your next reply .
NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
 
Part 1


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4590

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.19048

9/7/2011 3:57:59 PM
mbam-log-2011-09-07 (15-57-59).txt

Scan type: Quick scan
Objects scanned: 131751
Time elapsed: 6 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Part 2

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-09-07 16:51:38
Windows 6.0.6001 Service Pack 1
Running: r84nrtck.exe; Driver: C:\Users\Bron\AppData\Local\Temp\pxldqpog.sys


---- Registry - GMER 1.0.15 ----

Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\iexplore@Count 167

---- Files - GMER 1.0.15 ----

File C:\Windows\$NtUninstallKB34127$\1652168906 0 bytes
File C:\Windows\$NtUninstallKB34127$\168156092 0 bytes

---- EOF - GMER 1.0.15 ----


Part 3

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19048 BrowserJavaVersion: 1.6.0_26
Run by Bron at 16:52:41 on 2011-09-07
Microsoft® Windows Vista™ Home Basic 6.0.6001.1.1252.1.1033.18.2012.809 [GMT -4:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe
C:\Windows\system32\atashost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\PixArt\Pac207\Monitor.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\zshp1020.exe
C:\Windows\system32\zshp1020.exe
C:\Windows\system32\zshp1020.exe
C:\Program Files\Common Files\Adobe\Updater6\Adobe_Updater.exe
C:\Windows\system32\zshp1020.exe
C:\Windows\system32\zshp1020.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB: {724D43A0-0D85-11D4-9908-00400523E39A} - No File
TB: {9D425283-D487-4337-BAB6-AB8354A81457} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
mRun: [TaskTray]
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe -s
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [PAC207_Monitor] c:\windows\pixart\pac207\Monitor.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=SUFIMkstMks5WjQtN0hHWDktQUY3SUUtTjI3UFctTw"&"inst=NzYtOTE0MjQ1NTA2LUZMMTArMS1YTzEwKzExLVNUMTJPSSsxLUREVCswLUVVTEErMS1TVDEyQVBQKzE"&"prod=94"&"ver=2012.0.1796"&"mid=3a480e8ebaa247d183d8d16c2262c233-f529332e0689391059bcd1e14c2d3789174b4192
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\jp2iexp.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
TCP: DhcpNameServer = 167.206.254.1 167.206.254.2
TCP: Interfaces\{4BC80F2B-05CF-4ACA-996F-C2A6BDCE6D42} : DhcpNameServer = 167.206.254.1 167.206.254.2
TCP: Interfaces\{7FDD580C-C6C9-4AF4-9B95-194898B13416} : DhcpNameServer = 192.168.42.129
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\bron\appdata\roaming\mozilla\firefox\profiles\q8vhbpbo.default\
FF - prefs.js: browser.search.defaulturl - hxxp://aim.search.aol.com/aol/search?query={searchTerms}&invocationType=tb50-ff-aim-chromesbox-en-us
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npijjiautoinstallpluginff.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}
FF - Ext: vShare Plugin: vshareus@toolbar - %profile%\extensions\vshareus@toolbar
FF - Ext: XUL Cache: {19997655-9109-49ad-9a84-d8d002f824dc} - %profile%\extensions\{19997655-9109-49ad-9a84-d8d002f824dc}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: DVDVideoSoft Menu: {ACAA314B-EEBA-48e4-AD47-84E31C44796C} - %profile%\extensions\{ACAA314B-EEBA-48e4-AD47-84E31C44796C}
FF - Ext: Memory Fox: {E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B} - %profile%\extensions\{E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B}
FF - Ext: XUL Cache: {f4b2414f-e82a-47e6-b30b-5decc36999d2} - %profile%\extensions\{f4b2414f-e82a-47e6-b30b-5decc36999d2}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false
============= SERVICES / DRIVERS ===============
.
R2 AERTFilters;Andrea RT Filters Service;c:\program files\realtek\audio\hda\AERTSrv.exe [2010-2-23 81920]
R2 atashost;WebEx Service Host for Support Center;c:\windows\system32\atashost.exe [2010-4-4 20376]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2009-6-9 155648]
R2 SftService;SoftThinks Agent Service;c:\program files\dell datasafe local backup\SftService.exe [2010-2-23 656624]
R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2010-2-23 112640]
R3 pxldqpog;pxldqpog;c:\users\bron\appdata\local\temp\pxldqpog.sys [2011-9-7 100864]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 HTCAND32;HTC Device Driver;c:\windows\system32\drivers\ANDROIDUSB.sys [2009-6-10 24576]
S3 npggsvc;nProtect GameGuard Service;c:\windows\system32\gamemon.des -service --> c:\windows\system32\GameMon.des -service [?]
S3 PAC207;PC Camer@;c:\windows\system32\drivers\PFC027.SYS [2008-2-13 618112]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-09-06 17:09:25 7152464 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{632bc027-495c-48eb-9005-8e4a57b8438f}\mpengine.dll
2011-09-05 02:48:29 -------- d-----w- c:\users\bron\appdata\roaming\AVG2012
2011-09-05 02:46:33 -------- d-----w- c:\programdata\AVG2012
2011-09-05 01:20:45 23512 ----a-w- c:\program files\mozilla firefox\components\browserdirprovider.dll
2011-09-05 01:20:45 138712 ----a-w- c:\program files\mozilla firefox\components\brwsrcmp.dll
2011-09-05 01:20:42 64984 ----a-w- c:\program files\mozilla firefox\plugins\npnul32.dll
2011-09-05 01:20:40 467928 ----a-w- c:\program files\mozilla firefox\sqlite3.dll
2011-09-05 01:20:40 1015768 ----a-w- c:\program files\mozilla firefox\js3250.dll
2011-09-04 05:26:02 -------- d-----w- c:\programdata\{3C0AACBF-B491-4BE5-BAF9-AA46E0629E42}
2011-09-04 05:18:30 -------- d-----w- c:\users\bron\appdata\local\PackageAware
2011-09-04 05:06:08 -------- d-----w- c:\users\bron\appdata\local\Microsoft Games
2011-09-03 22:51:17 -------- d-----w- c:\program files\Emsisoft Anti-Malware
.
==================== Find3M ====================
.
2011-09-05 02:28:00 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
.
============= FINISH: 16:58:53.95 ===============


Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell DataSafe Online
Dell Dock
Dell Getting Started Guide
DivX Setup
Download Updater (AOL LLC)
Driver Performer
Free Audio CD Burner version 1.4
Free YouTube to MP3 Converter version 3.9
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HTC Driver Installer
Intel(R) Graphics Media Accelerator Driver
Intel(R) TV Wizard
iTunes
Java Auto Updater
Java(TM) 6 Update 26
Junk Mail filter update
LaserJet 1020 series
Malwarebytes' Anti-Malware
ManyCam 2.6.25 (remove only)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Default Manager
Microsoft Halo
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
Mozilla Firefox (3.6.8)
MSVCRT
MSXML 4.0 SP2 Parser and SDK
Need For Speed III
Network Magic
Norton Security Scan
Octoshape add-in for Adobe Flash Player
OpenOffice.org 3.2
OrderReminder HP LaserJet 1020
Pasco USB Driver
PascoCommonFiles
PC Camera
PowerDVD DX
Pure Networks Platform
QuickTime
REACTOR
Realtek High Definition Audio Driver
Roxio Burn
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Skype™ 5.3
Super Mario Bros. X version 1.3
Test Drive 5
Uninstall 1.0.0.1
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
VC80CRTRedist - 8.0.50727.4053
VLC media player 1.0.5
WebEx Support Manager for Internet Explorer
Windows Driver Package - PASCO Scientific (PASCO) USB (01/17/2004 1.9.0.0)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Writer
WinRAR archiver
Xfire (remove only)
YouTube Downloader 2.5.5
.
==== Event Viewer Messages From Past Week ========
.
9/5/2011 11:27:10 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Avgldx86 Avgmfx86 spldr Wanarpv6
9/4/2011 9:49:32 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243).
9/4/2011 9:15:05 PM, Error: Microsoft-Windows-Windows Defender [2004] - Windows Defender has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x8050a001 Error description: The program can't find definition files that help detect unwanted software. Check for updates to the definition files, and then try again. For information on installing updates, see Help and Support. Signatures loading: Backup Loading signature version: 1.111.1045.0 Loading engine version: 1.1.7104.0
9/4/2011 2:11:35 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: spldr Wanarpv6
9/4/2011 2:11:35 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
9/4/2011 2:10:32 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
9/4/2011 2:10:27 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
9/4/2011 2:10:22 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
9/4/2011 2:10:14 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
9/4/2011 10:20:12 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.
8/31/2011 2:47:35 AM, Error: Service Control Manager [7000] - The eamonm service failed to start due to the following error: The system cannot find the file specified.
.
==== End Of File ===========================
 
You ran an outdated version of Malwarebytes. It's important that you use the links we give you:
Malwarebytes' Anti-Malware 1.46 Database version: 4590 is not current.

Please remove the version above and run this:
malwarebytesgc8.png

Malwarebytes' Anti-Malware
  • Please download Malwarebytes' Anti-Malware from from HERE
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    [o] Update Malwarebytes' Anti-Malware
    [o] and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform Quick scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. please attach this log with your reply
    Note: on opening Notepad, click on Format> make sure Word Wrap is unchecked.
    [o] If you accidentally close it, the log file is saved here and will be named like this:
    [o] C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
========================
DDS:
The logs you left are not complete:
1. DDS.txt, in the Pseudo HJT Report begins with TB (toolbars)
There is no home page or search page, no BHOs> Browser Helper Objects

2. Attach.txt log from DDS, is missing the entire heading and {b]Installed Programs[/b]before the letter D.
Example follows> Your system information would be in place of the XXXXXX

DDS (Ver_2011-08-26.01)
.
Microsoft Windows xxxx
Boot Device: xxxxxx\
Install Date: xxxx
System Uptime: xxxx
Motherboard: xxxx
Processor: xxxxAMD

==== Disk Partitions =========================
.
C: is FIXED (NTFS) - xxx GiB total, xxx GiB free.
D: is CDROM ()
E: is FIXED (NTFS) -
F: is Removable

==== Disabled Device Manager Items =============
.
Class GUID: xxx
Description: xxx
Device ID: xxxx
Name: xxx
PNP Device ID: xxx
Service: xxxx
==== System Restore Points ===================
.
xxxxxx
.
==== Installed Programs ======================
List below would include your installed programs

2007 Microsoft Office Suite Service Pack 2 (SP2)
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader X (10.1.0)
Adobe Shockwave Player 11.5
Apple Software Update
Bing Bar
CyberLink PowerDVD 9:
Above is example only of some entries that should appear before Dell
===================================
If I am to help you, the logs you leave need to be complete so that I can identify all that is running and have you handle it appropriately. So do this please:
1. Uninstall old Mbam and log> reinstall new, current Mbam and scan. Leave log in next reply
2. Repost both of the DDS logs with complete entries. If you don't have them, please run the program again and post the new logs.
3. Explain this further:
Internet explorer keeps popping up even after I close it in task manager
What does the 'popping up' mean? Is a Window from IE opening randomly? What is in the Address bar?
Or are you bothered by seeing the iexplore.exe entry or entries in the Task Manager?
 
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