[Solved] Internet Explorer not responding properly ... very slow!

Broni · Jan 5, 2011

That's fine....

Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder

Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.

Accept any prompts.

=====================================================================

Run OTL
Under the Custom Scans/Fixes box at the bottom, paste in the following
Code:
:OTL
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get.../ultrashim.cab (Reg Error: Key error.)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
@Alternate Data Stream - 107 bytes -> C:\ProgramData\TEMP:40E5AD89
@Alternate Data Stream - 104 bytes -> C:\ProgramData\TEMP:4A9220C3


:Services

:Reg
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
"DisableMonitoring" =-


:Files

:Commands
[purity]
[emptytemp]
[emptyflash]
[Reboot]
Then click the Run Fix button at the top

Let the program run unhindered, reboot the PC when it is done

You will get a log that shows the results of the fix. Please post it.
=====================================================================

Last scans....

1. Download Security Check from HERE, and save it to your Desktop.

Double-click SecurityCheck.exe

Follow the onscreen instructions inside of the black box.

A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

2. Download Temp File Cleaner (TFC)

Double click on TFC.exe to run the program.

Click on Start button to begin cleaning process.

TFC will close all running programs, and it may ask you to restart computer.

3. Please run a free online scan with the ESET Online Scanner

Disable your antivirus program

Tick the box next to YES, I accept the Terms of Use

Click Start

IMPORTANT! UN-check Remove found threats

Accept any security warnings from your browser.

Check Scan archives

Click Start

ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

When the scan completes, push List of found threats

Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

NOTE. If Eset won't find any threats, it won't produce any log.

piperca · Jan 5, 2011

OTL fix log:

All processes killed
========== OTL ==========
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{1E8A6170-7264-4D0F-BEAE-D42A53123C75}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1E8A6170-7264-4D0F-BEAE-D42A53123C75}\ not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\ deleted successfully.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{21FA44EF-376D-4D53-9B0F-8A89D3229068} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{21FA44EF-376D-4D53-9B0F-8A89D3229068}\ not found.
Starting removal of ActiveX control {8FFBE65D-2C9C-4669-84BD-5829DC0B603C}
C:\Windows\Downloaded Program Files\erma.inf moved successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
Starting removal of ActiveX control {E2883E8F-472F-4FB0-9522-AC9BF37916A7}
C:\Windows\Downloaded Program Files\gp.inf not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\\{AEB6717E-7E19-11d0-97EE-00C04FD91972} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AEB6717E-7E19-11d0-97EE-00C04FD91972}\ not found.
ADS C:\ProgramData\TEMP:40E5AD89 deleted successfully.
ADS C:\ProgramData\TEMP:4A9220C3 deleted successfully.
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\\DisableMonitoring deleted successfully.
========== FILES ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Andrew
->Temp folder emptied: 7853 bytes
->Temporary Internet Files folder emptied: 10792745 bytes
->Java cache emptied: 2027 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 1024 bytes

User: Cathie
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Lilly
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Lilly.Andrew-PC
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 3085258 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 13.00 mb

[EMPTYFLASH]

User: All Users

User: Andrew
->Flash cache emptied: 0 bytes

User: Cathie
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Lilly

User: Lilly.Andrew-PC
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb

OTL by OldTimer - Version 3.2.20.1 log created on 01052011_192934

Files\Folders moved on Reboot...
File move failed. C:\Windows\temp\_avast5_\Webshlock.txt scheduled to be moved on reboot.

Registry entries deleted on Reboot...

piperca · Jan 5, 2011

Security Check log:

Results of screen317's Security Check version 0.99.7
Windows Vista Service Pack 2 (UAC is disabled!)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
avast! Free Antivirus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
CCleaner
Java(TM) 6 Update 23
Out of date Java installed!
Adobe Flash Player 10.1.102.64
Adobe Reader 9.4.1
Out of date Adobe Reader installed!
Mozilla Firefox (3.6.13)
````````````````````````````````
Process Check:
objlist.exe by Laurent
Alwil Software Avast5 AvastSvc.exe
Alwil Software Avast5 AvastUI.exe
``````````End of Log````````````

Broni · Jan 5, 2011

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.
On this page:

make sure, you have both boxes UN-checked AND (important!) click on Decline button

piperca · Jan 6, 2011

Okay, I've done everything, but the Eset scan. It took way too long and I have to go to bed, so I'll give it another shot tomorrow. I got about 50 percent done and had nothing showing up.

A couple of things:

My desktop now has a few transparent icons that say "desktop.ini" and one file containing a couple of photographs that is also transparent. Inside the folder, with the photos, is another .ini file. Where did they come from and how do I correct this?

Now that I've downloaded all of these programs, what is the best way to remove all remnants of them?

And lastly; what on earth was causing the issues with my PC? I suspect the "SGPSA" file had something to do with it ... what the heck is this?

Short of sparking this thing up tomorrow evening and having it crash, I think you done a fine job of fixing this for me. I would like to thank you very much for your assistance ... you have a fine website here!

I will complete the Eset scan tomorrow and give you an update on the overall health of the computer.

Thanks again!

Broni · Jan 6, 2011

My desktop now has a few transparent icons that say "desktop.ini"

Open Windows Explorer, go Tools>Folder options>View tab and checkmark "Hide protected operating system files".

Now that I've downloaded all of these programs, what is the best way to remove all remnants of them?

I'll post final instructions after I see Eset scan. Leave all those programs alone for now.

Your computer was infected with a trojan and we removed some garbage as well.

piperca · Jan 6, 2011

I'm currently sitting at 3 hours with this Eset scan and only at 47% ... is this normal??? Windows Defender and Avast are both disabled.

Broni · Jan 6, 2011

It may go slow.
Be patient/leave it overnight....

piperca · Jan 6, 2011

Okay, it seemed to just take off, right after I posted ... LOL!

Here's the Eset log:

C:\Users\Public\Downloads\eMule\Incoming\Miley Cyrus - Let's Get Crazy.mp3 a variant of WMA/TrojanDownloader.GetCodec.gen trojan

Broni · Jan 6, 2011

Just delete that file. Empty Recycle Bin.

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following:
Code:
:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
Then click the Run Fix button at the top

Let the program run unhindered, reboot the PC when it is done

Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

Double-click OTL.exe to start the program.

Close all other programs apart from OTL as this step will require a reboot

On the OTL main screen, press the CLEANUP button

Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. Run defrag at your convenience.

11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

12. Please, let me know, how your computer is doing.

piperca · Jan 7, 2011

OTL log:

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Andrew
->Temp folder emptied: 17635838 bytes
->Temporary Internet Files folder emptied: 15134986 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 690 bytes

User: Cathie
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Lilly
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Lilly.Andrew-PC
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 17372 bytes
RecycleBin emptied: 4073099 bytes

Total Files Cleaned = 35.00 mb

[EMPTYFLASH]

User: All Users

User: Andrew
->Flash cache emptied: 0 bytes

User: Cathie
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Lilly

User: Lilly.Andrew-PC
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb

OTL by OldTimer - Version 3.2.20.1 log created on 01062011_210437

Files\Folders moved on Reboot...
File\Folder C:\Windows\temp\_avast5_\Webshlock.txt not found!

Registry entries deleted on Reboot...

Broni · Jan 7, 2011

12. Please, let me know, how your computer is doing.

Whenever ready....

piperca · Jan 7, 2011

So far, everything appears to be running smoothly. The only thing I notice, and it has been apparent for some time, is that the PC takes a while to fully load ... any ideas, or is this just the way Vista is?

Also, from what you've seen during this process, do you think it is necessary for me to change all of my online passwords?

I would like to thank you very much for your assistance with this issue, you did a fantastic job!

Broni · Jan 7, 2011

You're welcome

do you think it is necessary for me to change all of my online passwords?

Yes, because a trojan was present.

The only thing I notice, and it has been apparent for some time, is that the PC takes a while to fully load

In this forum, we make sure, your computer is free of malware and your computer is clean
Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
You'll get more attention.

Good luck and stay safe

piperca · Jan 7, 2011

You too ... :wave:

Broni · Jan 7, 2011

................

TechSpot

[Solved] Internet Explorer not responding properly ... very slow!

Broni Malware Annihilator

piperca Newcomer, in training

piperca Newcomer, in training

Broni Malware Annihilator

piperca Newcomer, in training

Broni Malware Annihilator

piperca Newcomer, in training

Broni Malware Annihilator

piperca Newcomer, in training

Broni Malware Annihilator

piperca Newcomer, in training

Broni Malware Annihilator

piperca Newcomer, in training

Broni Malware Annihilator

piperca Newcomer, in training

Broni Malware Annihilator